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Zyclora est spécialisée dans l’achat-vente de vélos de route, VTT, gravel et électriques d’occasion reconditionnés. La marque reconditionne les vélos achetés dans son atelier par des mécaniciens professionnels. Zyclora possède un stock de plus de 1 000 vélos d’occasion reconditionnés des plus grandes marques : Orbea, Specialized, KTM, Giant, Cannondale, Scott, Trek, BH, Bianchi, Megamo, Conor, Cube, Merida, BMC, Berria et bien plus. Tous les vélos de Zyclora sont certifiés et révisés avant la vente. La marque propose des services de livraison à domicile dans toute la France. Près d’un tiers des vélos vendus par Zyclora sont financés. La marque propose en effet des facilités de paiement et de financement sur les principales plateformes : Paypal et Sequra en plus du règlement par carte ou virement bancaire. Forte de plus de 10 ans d’expérience dans le reconditionnement et avec près de 20 000 vélos vendus depuis 2015, Zyclora s’appuie sur une équipe, un magasin, des installations et un atelier de plus de 3 500 m2.
Carretera de Castellar, 08227, Barcelona, Spain
3.8
159 reviews
Replied to 40% of negative reviews
Typically takes over 1 month to reply
I received incredible and efficient customer service from 'Pablo' at Zyclora' his rapid and positive replies gave me the confidence to purchase a bike through Zyclora. Which we now have & it's AWESOME.
I'd HIGHLY recommend Zyclora and Pablo.....
Reply from Zyclora France
Thank you very much for your review, Lee! We are delighted to hear that you were satisfied 😊. We hope to see you again soon!
Unfortunately, Zyclora's Customer Care does not work (in Italy).
I sent a first email a month before purchasing an e-bike asking for more information about the bike (serial number, purchase documents from previous owners, etc.) and they replied that they would let me know.
Then they disappeared from circulation, they never replied to me again.
However, I purchased an e-bike on trust.
The e-bike was delivered to me a few days ago, but it arrived without pedals!!!
So I sent an email again to the Italian contact, and also to the French after-sales one, and also a WhatsApp to the Italian number which however automatically responds in French.
Unfortunately, to this day they have not been heard from again and here I am with my new e-bike without pedals.
Does it seem normal to you that a company that defines itself as being at the forefront of selling used bikes, behaves in this way?
You decide ... but be careful because this type of situation makes you anxious.
Message for Zyclora: I made a payment in 4 installments with Scalapay, I paid the first installment, but if you do not respond I will block the payment of the remaining installments.
Reply from Zyclora France
Thank you for your review and, first of all, our sincerest apologies for the lack of response in the early days. We understand this is not the level of service you expected, nor is it the one we aim to provide. This situation does not reflect who we are, and we’ve taken note to improve our support in Italy.
Regarding the pedals, it is common practice in the cycling industry to sell bikes without them, as they are considered an accessory. There is a wide range of models, from basic options around €20 to high-end versions exceeding €1,000, so we leave it up to the customer to choose the ones that best suit their needs.
That said, we offered to send you a pair of pedals of your choice as a sign of our commitment and to make up for the inconvenience caused.
We truly regret the frustration this experience may have caused you.
Bike in very good shape, and well prepared (though not yet tested).
Exchanges with the company were quite efficient.
Delivery by DHL was very easy (a worry for me).
Suggestion: have an option of better wheels than the basic ones proposed with the bikes
Reply from Zyclora France
Merci pour vos commentaires ! Nous sommes là pour vous, nous espérons vous revoir bientôt !
The communication in the beginning was very good. The presales person helped me with my questions and I was able to change some parts on the bike (crankset and casette).
I ordered a road bike, which came in a good packaging shipped with DHL express. But sadly the condition of the bike was not as good as it was stated online. It has been sold as condition "very good" but it had many scratches and signs of usage.
The support offered me two cup holders as an apology. I wanted to return the bike but I have to pay the shipping costs for sending back. They tell me that the bike is as it was online, but online you cannot see any of these scratches.
Communication is also okay but not good. I tried calling several times but never reached someone.
After sending the bike back on my own costs they held back my refund because they changed parts on the bike with referral to German law.
I am very disappointed with the whole experience, but maybe I was very unlucky.
Reply from Zyclora France
Thank you for telling us your problem, Daniel. We always strive to provide our customers with the best possible service. We have always tried to find the best solution and we apologise for any inconvenience caused.
We hope to be able to help you in the future.
Very good support before purchase with very helpful advices (help to describe each model, to select the appropriate size, ...), in particular from Antoine.
After purchase, still available also for some question regarding delivery and/or bike tunning.
Just a warning regarding DHL expedition : timing not respected and package was a little bit damaged.
Reply from Zyclora France
Merci beaucoup pour votre commentaire, Mathieu ! Notre objectif est de toujours fournir le meilleur service. Des commentaires comme les vôtres nous motivent pour continuer à nous améliorer
Overall experience was very good. Antoine has always been very helpful and professional. Although I returned a first bike, he never departed from his positive attitude and guided me through all the steps to returning the bike and finding a new one. In the end, I got myself a very nice Orbea Terra which I'm fully satisfied with. I would definitely recommend Zyclora.
Reply from Zyclora France
Merci beaucoup pour votre commentaire, Stephane ! Nous sommes très heureux d'apprendre que vous avez été satisfait. Nous nous réjouissons de vous revoir bientôt !
Bought a new gravel bike from them via Buycycle and it took a couple of weeks for them to build up the bike, which was very well done (plenty of greased parts, brakes and gears set up perfectly, wheels ready to roll). They kept me informed all the way and the bike was superbly packed in it's box with foam and bubble wrap, arriving within 5 days of leaving them. They sent the wrong sized bike, but this was human error and they worked with Buycycle to find a solution. Thanks so much!
Reply from Zyclora France
Thank you, Finn!
Good online shopping experience. Good communication and a great new bike. I would use this shop again.
Reply from Zyclora France
Thank you!
The sales team is great.
My bike came as expected, without any surprises. Would highly recommend.
Special thanks to pablo.
Reply from Zyclora France
Merci pour vos aimables paroles ! C'est un plaisir pour nous de savoir que vous avez trouvé chez nous le vélo idéal - à bientôt !
2 VTTAE ordered. Thanks to Antoine & Pablo for their precious help to choose, and they always answer kindly to the many questions I ask.
Bikes received quickly, looking like new!
Reply from Zyclora France
Quel plaisir de lire votre commentaire, Bertrand ! Nous sommes très motivés de recevoir des commentaires comme le vôtre. à la prochaine fois !
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