Zenith Insurance Reviews 8,694

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices and often find them to be cheaper than other insurers. The process of obtaining insurance is generally seen as straightforward, particularly through the website, which many found easy to navigate. Consumers also highlight the possibility to customize their policy with many options. However, some people report issues with policy cancellations, including unexpected fees. Customer service experiences appear to vary, with some consumers praising the helpfulness and professionalism of individual agents, while others describe difficulties in getting their issues resolved, especially regarding policy changes and refunds. Overall, the level of service and support seems inconsistent.

Based on these reviews

Rated 4 out of 5 stars
Invited

I had been with previous insurance company for many years and moving over was clear and easy. They loggin it brilliant and easy to use getting clear view of all the documents needed. Thank you

Company replied

Rated 4 out of 5 stars
Invited

The price was much cheaper than my current insurer. The whole process from receiving the quote to going onto the website site & adding further details was Simple to understand and did not take long

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Rated 4 out of 5 stars
Invited

Put my details in to the search engine and Zenith came up cheapest by a long way . Simple and easy website . Got my documents and membership details straightaway.Never just renew your car insurance se... See more

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Rated 4 out of 5 stars
Invited

I did have computer issues filling in details.But got there in the end. Have been with them before and their was a problem with a previous account number that kept getting in the way.Good price for th... See more

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Rated 3 out of 5 stars
Invited

after a failed attempt to buy insurance through compare the market,as i needed a question answering,i rang,and was horrified by the so called customer service.zenith contacted me and addressed this(vi... See more

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Rated 5 out of 5 stars
Invited

I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... See more

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Rated 5 out of 5 stars
Invited

The agent on the phone was really helpful , going through all my options and needs ,as someone useless with IT she gave me paper documents Thanks

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Rated 5 out of 5 stars
Invited

I had my renewal for my insurance come through from my previous insurance company. I thought i would try comparison sites and zenith were not the cheapest but offered better cover and extras. I decide... See more

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Rated 3 out of 5 stars

One of the most difficult companies I have ever had to deal with! Non existent and confusing communication and the web portal is a disaster. Threatening me with a rise in my premium because they sa... See more

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Rated 5 out of 5 stars

I would like to thank Nadia who handled my call today. She has excellent customer service and I felt so much at ease after our conversation. Very friendly, understanding of Customers needs and takes... See more

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Rated 3 out of 5 stars

Having taken out car insurance with Zenith I need to amend my policy as I was having PPF professionally applied to my car. Zenith refused to insure the modification (30 other companies were happy to... See more

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Rated 3 out of 5 stars

Generally I would not write a bad review for a company that helped me getting car insurance sorted quickly. Getting covered was easy. Cancelling the policy was a different matter though. They charge y... See more

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Rated 3 out of 5 stars
Invited

Having to send photo of driving licence only have paper copy but my old address now have to sort out changing the address. Offered to send photo of something else with my address on. So applied online... See more

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Rated 5 out of 5 stars
Invited

Yeah the person I spoke to she was amazing (I'm sorry I've forgotten your name I'm terrible with names). She was very friendly, very professional, but most importantly I believe she was very clear wi... See more

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Rated 5 out of 5 stars
Invited

Served by Pearl to get business van cover Pearl service was outstanding from start to finish, I had to cancel a policy to go for the cover she offered us not only because of the better price but a... See more

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Rated 3 out of 5 stars

Went to change my car mid-term on the portal from a F Type Jaguar to a Mercedes C300 (so a more common car with less power). Could not do on the hub so called them. Was told they don’t insure this... See more

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Rated 5 out of 5 stars
Invited

I'd not come across Zenith Insurance before only this year or cropped up on various comparison sites, Zenith wasn't the cheapest but did offer a more inclusive insurance policy with minimal add... See more

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Rated 5 out of 5 stars
Invited

Really helpful agent providing a great service with what was far from a straightforward quotation owing to a change of vehicle registration prior to purchase. Online services would not recognise the v... See more

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Rated 5 out of 5 stars
Invited

Very easy ro deal with. I found via compare the market and was pleased to see a name I recognised. Very helpful customer service and yiu actually speak to a real person! Very competitive price and no... See more

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Rated 5 out of 5 stars
Invited

I used 2 of the top search engines for insurance quotes … TBH Zenith did not come up in the top ten .. No idea why ?? Anyway I chose a different company who then wanted an extortionate amount for an... See more

Company replied

Rated 5 out of 5 stars
Invited

I don't know to much about ZENITH insurance, but I found very easy to get the insurance policy from them and I have many options to build my own. I hope they will be nice in the future and if they c... See more

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Rated 5 out of 5 stars
Invited

After already being offered a very competitive rate to insure my new car on line I realised that I had accidentally made a mistake on my no claims bonus. I called to ask if I could show that I had u... See more

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Rated 5 out of 5 stars
Invited

Zenith Was the cheapest on multiple comparisons sites all done on the Internet smoothly. I can only carry my no claims bonus on one car(which I didn't know) so this policy was set up with 0 ncb and I... See more

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Rated 5 out of 5 stars
Invited

cheapest quote, staggered that despite another year's NCD my premium quoted almost doubled by existing insurer. Got a much better deal by Zenith.

Company replied

Rated 5 out of 5 stars

Never had better experience with insurance company. They gave me extra protection after purchase of the policy, then contacted me again to make sure I'm not overpaying for their policy. They are far f... See more

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Rated 5 out of 5 stars
Invited

I found zenith insurance done the same equivalent as my lv insurance but much cheaper .. I’ve insured my van with them and when the time comes will insure our cars as well if poss

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Rated 5 out of 5 stars
Invited

Looked up gocompare filled in the details 25mins later my van was insured staff member from zenith was very helpful made sure the policy was for me 1st class service

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Rated 5 out of 5 stars
Invited

Was really easy conversation with customer advisor,she explained for what im paying what covers i have and ect, Was really pleasant talk And in general i recommend this provided

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Rated 3 out of 5 stars
Invited

Be aware that every time you’ll need to make changes on your policy you will be charged amendment fee of £25 even if u do it by yourself online.

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Rated 5 out of 5 stars
Invited

Good company to deal with straight forward cover options to suit your needs. Recommended company!

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Rated 5 out of 5 stars
Invited

I placed my Insurance for this car and the process was made relatively easy by the Agent I spoke with. The only diwn side was that the cover was rather expensive but dealt with my requirements

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Rated 5 out of 5 stars
Invited

Got stranded 90 miles away buying a new car because Hastings insurance failed to update my policy. Flabbergasted, i was delighted then to be able to buy a new policy with Zenith immediately solving a... See more

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Rated 5 out of 5 stars
Invited

Excellent price for my car insurance Had been with Hastings for 20+years Looks like Zenith will be my insurer for the foreseeable future would highly recommend

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Rated 5 out of 5 stars
Invited

I recommend everyone to have insurance from this company really good company. I’m new customer but I’m happy.

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Rated 5 out of 5 stars
Invited

Very straightforward and reasonably priced. Less than half the price my old Insurance Company wanted after having one accident in 12 years and not my fault

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Rated 5 out of 5 stars
Invited

I have had a good experience but I have one bit of feedback. I am profoundly deaf and so I am unable to phone RAC. I wanted to download the RAC app so that if I have a breakdown I am able to contact R... See more

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Rated 5 out of 5 stars
Invited

Returned as a customer after a break from driving in the UK went again with Zenith insurance, good price, easy to purchase online. All done in minutes

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Rated 5 out of 5 stars
Invited

Zenith insurance website was easy to navigate. My insurance needs were satified quickly with a competative quote which I purchased. A****

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Rated 3 out of 5 stars
Invited

My car is valued at £8k and the insurance is £2,300 fully comp. Vs third party at £700. Something doesn’t seem correct here. I’d love to give you more money and be fully protected but not at that u... See more

Company replied

Rated 4 out of 5 stars

I have been with Zenith since April and had no issues. I have then gone to insure a new van, so swap my policy with them, given them a date and gone ahead. When I have tried to change the date I am... See more

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Rated 5 out of 5 stars
Invited

Great price given by the company. Very easily setup via Internet. Thank you Zenith for being so simple and easy for my van insurance

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Rated 5 out of 5 stars
Invited

Was so easy to apply and most important….not that expensieve and included a lots extras allready;….Gona use them for long.

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Rated 4 out of 5 stars

Since submitting my earlier review on Zenith policy regarding payment of cancellation fee, I was contacted by Customer Complaints Department, who have corrected earlier mistakes by their Customer Serv... See more

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Rated 5 out of 5 stars
Invited

Very good customer service very helpful and friendly I'm new customer but I feel it's great company give good price aldo good offer and it's great it's not only online it have customer service as wel... See more

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Rated 5 out of 5 stars
Invited

Every thing was really easy,really quick to complete and really good price.

Company replied

Rated 4 out of 5 stars
Invited

Found the site easy to navigate ,however i'm that it's not easy to communicate with you? i have sent 3 e.mails to you without any response? I have asked for a copy of my insurance documentas through... See more

Company replied

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Company details

  1. Insurance Agency
  2. Auto Insurance Agency

Written by the company

Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need


Contact info

4.1

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Bad company they trap you in a rolling…

Bad company they trap you in a rolling contract when you cancel, they still take money out of your bank in fact, three lots of full payments and I lost out on work as they took money out so I could not work as am self employed and did not have funds to pay for materials for my work but in end it finally got resolved but then they sent the collectors after me because of their error

October 16, 2025
Unprompted review
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Reply from Zenith Insurance

Hi Danny,

I'm sorry to hear about the issues you have had regarding a payment on your policy and that you are unhappy with the cost for cancellation. Please can you email your policy details over to social@zenithinsurance-bisl.co.uk so we can look into this further for you.

Kirsty

Rated 5 out of 5 stars
Invited

Very good and easy

Very good and easy, friendly

October 10, 2025
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Reply from Zenith Insurance

Hi I G,

Thank you for taking the time to leave us your review!

I am so pleased that you found us to be both very good and friendly.

Vicky

Rated 1 out of 5 stars

Awful company

Had a car accident which resulted in my car being written off (not my fault) and they never paid out for my car. Could never get through to them and once I did they’re always putting the phone down! Awful awful company!! Do not recommend if you want to get ripped off. No help at all

October 13, 2025
Unprompted review
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Reply from Zenith Insurance

Hi Rebecca,

We're truly sorry to hear about your recent experience and the distress caused following your accident. This is not the level of service we aim to provide, and we understand how frustrating it must be to feel unheard during such a difficult time.

Please accept our sincere apologies for any inconvenience you've faced in trying to reach us and for the lack of clarity around your claim. We take feedback like this seriously and would like the opportunity to look into your case in more detail to see how we can put things right.

Please send your policy details to me at social@zenithinsurance-bisl.co.uk

Rated 5 out of 5 stars
Invited

Fixed price no hidden prices and easy…

Fixed price no hidden prices and easy to understand

October 2, 2025
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Reply from Zenith Insurance

Hi,

Thank you for your 5 star review and feedback! We're really glad to hear that you found our pricing clear and easy to understand.

Leanne

Rated 5 out of 5 stars
Invited

system is easy to work with!!

system is easy to work with!!

October 10, 2025
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Reply from Zenith Insurance

Hello J X,

Thank you for taking the time to leave your excellent 5 star review and feedback!

Welcome to Zenith Insurance.

Laura

Rated 5 out of 5 stars
Invited

Very good company

Very good company

October 9, 2025
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Reply from Zenith Insurance

Hi F A,

Thank you so much for taking the time to leave us your five-star review!

Vicky

Rated 1 out of 5 stars

I went to my online portal and checked…

I went to my online portal and checked the box asking for the policy NOT to renew!
On the renewal date it DID renew so I Called and cancelled as I have insurance with another company.
No sooner had I put down the phone, they had another charge against my credit card, in essence they were billing me twice, which is illegal.
Again I phoned and they said its best to let the payment through and they would refund me!
I then contacted my CC Company (Section 75) and opened a dispute. Over a month has now passed and I have received a payment back to my account, along with a payment for the same amount from my CC Company who told me this would be put in to place to keep my balance at 0 while my dispute has been resolved.
I have since had messages and letters telling me I owe Zenith for my insurance when it was cancelled!
Today I called after a letter arrived and they are adamant that I owe for my insurance. I informed them that I do not owe anything as I do not have a policy with them, but they are insisting that I do owe them! After speaking to one of the managers I am no further in resolving this issue and they are now saying that they have sent me 2 x refunds? My CC provider insists that they have refunded the 1 payment that was paid by the card and no more!
This is disgraceful and I feel I am being harassed now for payment for a service that was promptly cancelled and not required. As such I will no doubt see them in court where I will counter claim for distress and harassment. I have all the evidence here on my system and do not know why they cannot see that I have no policy with them at all!
Very poor service in what I deem to be a straight forward resolution.
I look forward to any further communication from them and am prepared to go to court to finally resolve this matter.

September 9, 2025
Unprompted review
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Reply from Zenith Insurance

Hi Ged,

I am genuinely so sorry to hear about your recent experience with us and this is definitely not the service that we want for any customer.

From what you have described something does not sound right as this is not inline with our usual processes here.

I would really like to get to grips with this and find out what has happened as well as looking at ways to resolve this too, please email your details to me at
social@zenithinsurance-bisl.co.uk.

Vicky

Rated 3 out of 5 stars
Invited

I GAVE THEM ANOTHER CHANCE AND GLAD I DID!

after a failed attempt to buy insurance through compare the market,as i needed a question answering,i rang,and was horrified by the so called customer service.zenith contacted me and addressed this(vicky)i tried 1 more time and they were lovely.when i received my paper documents 2 things were incorrect.so i had to call again.i am still waiting for the refund due to the incorrect DOB for both drivers and still waiting for the new paper documents after the correction.8 days.hopefully will get sorted.

September 29, 2025
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Reply from Zenith Insurance

Hi John,

Thank you for your feedback, and we're very sorry to hear about the difficulties you've experienced.
We understand how frustrating this situation must be, especially after multiple attempts to get things resolved. We’ll be in touch to see how we can help with the outstanding refund and ensure your documents are corrected and reissued as soon as possible.

Leanne

Rated 2 out of 5 stars

Unreliable

Initially had no problems with this company, however after purchasing a new vehicle, my daughter needed to change the details on her policy. After trying a few times online with no success she called the helpline but after waiting for 30 minutes she was cut off 2 minutes before closing time. We then had to arrange for the new vehicle to be delivered as she had no insurance to drive it home. The following day she managed to get through to speak to an advisor who said that their underwriters were unable to insure her new car despite it being a smaller car, having a smaller engine and a lower insurance group than her previous one. They gave no specific reason why and left her with no option but to cancel her policy, charging her £105 for the privilege! She also lost the six months no claims bonus by cancelling half way through. It's expensive enough these days for students to pass their test and buy and run a car. If you think you might want to do something as simple as changing your vehicle half way through a policy you should consider saving yourself the money and hassle and go with someone else.

July 31, 2025
Unprompted review
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Reply from Zenith Insurance

Hi Fiona,

Hi, thank you for sharing your experience, and I’m really sorry to hear about the difficulties your daughter faced when trying to update her policy.

We understand how frustrating it must have been, especially with the delays and the unexpected cancellation charges. We’d really like the opportunity to look into this further and see how we can help.

Please could you email the policy details to social@zenithinsurance-bisl.co.uk? Once we have that information, we’ll be able to get in touch and investigate the situation properly.

Thanks again for bringing this to our attention.

Leanne

Rated 1 out of 5 stars

really bad experience

really bad experience. communication is very very bad. Asked NCD submitted and few days after on my account it was showing everything OK and NCD accepted now they cranked up my premium double and saying the NCD what they are after is from another vehicle. Checked this over phone and customer support has no access to any details. They dais it will take up to 7 days, Now over 14 days and can't even cancel my policy without a huge premium.

October 6, 2025
Unprompted review
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Reply from Zenith Insurance

Hi Sreenath,

Thank you for sharing your experience, and I’m really sorry to hear things haven’t gone smoothly.

We understand how frustrating it can be when communication isn’t clear and delays occur, especially when it affects your premium. We’d really like the chance to look into this properly and help resolve it.

Please could you email your policy details to social@zenithinsurance-bisl.co.uk? Once we have that, we’ll be able to get in touch and investigate further.

Thanks again for bringing this to our attention.

Leanne

Rated 1 out of 5 stars

Absolutely terrible insurance company…

Absolutely terrible insurance company that clearly have no idea what on earth they are doing!

We have just taken out a new policy for our van. We were asked to provide proof of no claims discount, which we uploaded to the self service portal and emailed to them. They then emailed us asking us to get in touch with them, which we did. They then told us that they actually needed the NCD for my partner's other vehicle, we questioned why we needed provide proof of NCD for a separate policy on a different vehicle, but we were told this was the process, so we sent that information across. The next day, we received another email asking for us to get in touch, so we did, turns out we were advised incorrectly and that they in fact needed proof of my NCD on my vehicle, which again we provided. Once again, the following day we had an email asking us to get in touch again, so we did. Once again, we had been incorrectly advised, they DO need proof of NCD for the vehicle we are insuring, however what we have provided isn't acceptable because it's not a current policy. We explained that our previous policy had expired, hence why we are (painfully) trying to take out a new one with Zenith, but they said if we don't provide proof of NCD from a current policy then they will charge us an additional £160 for our policy or a £45 cancellation fee if we choose to cancel.
I've been taking out insurance for the last 16 years and have never experienced this before. When questioning the many different people on the end of the phone they all seem confused as to what the process is, yet they are more than happy to charge their customers additional fees due to their lack of knowledge. We've asked to speak to a manager but have been told a manager won't be able to speak to us for 24-48 hours - which makes sense given what we've been through, I imagine they are very busy dealing with endless complaints!!

We've read through the policy from the underwriter at Zenith, we've checked what information we submitted through the third party website to take out this policy and everything is correct, so I honestly have no idea what script the call centre employees are working from!

I hope everyone reading this is just as confused as I am - best to avoid this company altogether in my opinion!

October 6, 2025
Unprompted review
Zenith Insurance logo

Reply from Zenith Insurance

Hi Alice,

Thank you for taking the time to share your experience, and we're really sorry to hear about the frustration you've faced.

We understand how important it is to have clear and consistent communication, especially when setting up a new policy. What you've described certainly doesn't reflect the level of service we aim to provide, and we’d like to look into this further to help resolve it.

Please could you email your policy details to social@zenithinsurance-bisl.co.uk? Once we have that information, we’ll be able to investigate and get in touch with you directly.

Thank you again for bringing this to our attention, and we hope to have the opportunity to put things right.

Leanne

Rated 4 out of 5 stars

Insurance Agency.

Insurance Agency!

October 1, 2025
Unprompted review
Zenith Insurance logo

Reply from Zenith Insurance

Hi Lance,

Thank you for taking the time to leave us your four-star review!

Vicky

Rated 5 out of 5 stars
Invited

Every thing was really easy,really…

Every thing was really easy,really quick to complete and really good price.

September 22, 2025
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Reply from Zenith Insurance

Hi I U,

It's fantastic to hear you found everything really easy and quick to complete!

Kirsty

Rated 5 out of 5 stars
Invited

car insurance

Good company to deal with straight forward cover options to suit your needs. Recommended company!

September 20, 2025
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Reply from Zenith Insurance

Hi Neil,

Thank you so much for taking the time to leave us your five-star review and recommendation!

Vicky

Rated 1 out of 5 stars
Invited

Useless communication

Useless communication, after taking full payment for my policy. Threatened to cancel my policy even though the documents they asked for were sent. Didn’t recognise my new reg for two weeks after the policy was set up which I tried speaking to them about but got a very vague response. I’m not sure whether my insurance was valid at this point? When I was finally able to change the reg after multiple attempts in the online account they charged me £20 for the pleasure of doing it myself.

September 5, 2025
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Reply from Zenith Insurance

Hi Nigel,

I'm sorry to hear you were unhappy with the validation checks on your policy and the cost to amend your vehicle registration. We will be in touch to discuss this further with you.

Kirsty

Rated 5 out of 5 stars
Invited

I’ve had an excellent experience with…

I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made sure I fully understood my coverage options. What impressed me most was how quickly they handed paperwork and sent to me. Very good price and options what to choose.

September 19, 2025
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Reply from Zenith Insurance

Hi Julija,

Thank you for the excellent 5 star review! It's fantastic to hear you found the process was clear and straightforward from start to finish!

Kirsty

Rated 5 out of 5 stars
Invited

Easy to use

Easy to use
5 stars

September 28, 2025
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Reply from Zenith Insurance

Hi Thomas,

Thank you for your review — we're glad you found it easy to use and we appreciate the 5 stars!

Leanne

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