Yorkshire Gas and Power Reviews 3,126

The operative I spoke with Gary Siritzky who was very helpful and understood my query. Gary has kindly said he will look into and come back to me over the next several days hopefully with an answer

I had a major issue which was no fault of Yorkshire gas and power, they were able to help resolve the matter and I am one happy person. Thank you for resolving the matter.

Having just sighed up to your services so far I am happy with support that his been givens far, i will review at later date.

YGP have agreed to amend their estimated invoice very quickly which is much appreciated.

I can’t thank Gary enough for the excellent customer service I’ve just received. After receiving my bill today, which was significantly higher than expected, I called YGP and spoke with Gary.... See more

I have been looking to renew my electricity contract and YGP were by far the cheapest and very efficient in coming back to me with pricing. I dealt with Aimee over email and the process was very eas... See more

The girl I spoke with was polite and courteous, I struggle to hear due to my age but she patiently repeated herself when asked to. The information she gave me was reassuring and put a worry to rest... See more

Aimee was excellent but the other 2 people I spoke to before her were terrible. If everyone was as efficient and knowledgeable as Aimee you’d do better, resulting in less stressed customers.

Got new electricity contract today, very easy process great price. Cerys From sales team very professional and very helpful 10 of 10 thank you

Lazola was happy to listen and help me with anything that I needed. Excellent service. She was polite and very professional and I would say a good problem solver to reassure customer.

I had a problem which was very quickly handled given helpful instructions as how to proceed with the matter in hand I am very happy with the response,although there is a procedure that I now have t... See more

I have just taken on a tenancy where YGP were the providers. Initially, there were some difficulties changing the billing information. However, this was quickly sorted by Simon in renewals. He listene... See more

I managed to speak to Denny in renewals who made the process of the renewal of my Electricity quick and easy, whilst explaining the T’s & C’s thoroughly. A true gent throughout. (Also a fellow Arsenal... See more

Gadija Martin 5 stars !! She helped me to sort out an 'estimated bill' and a complaint from myself as I was still recieving estimated bills even though I have a smart meter installed and having to man... See more

Terlok Was Very Helpful . I have had a real problem with YGP over the last 6 months. The South Afican call handlers range from awful to just not bad. Finally I asked to be put through to customer serv... See more

Since we transferred to YGP there has been issues with the meter readings and incorrect bills issued . There is no consistency with regard to emails or telephone conversations and in many instances tw... See more

They person was really quick to sort the issue and hopefully we can move forward with YPG without a hitch

Easington Colliery Band have with YGP for many years and been very happy with the company. When our renewal was announced Nick has been very helpful and courteous to follow up our continued support of... See more

The people that i talked to were very helpful...i cannot praise them high enough...BUT...and please take note of this. The company itself (YGP) have treated me atrociously.. and caused me alot of e... See more

The experience in the last 3 months, from YGP has been horrendous, as a Landlord picking up the pieces from a tenant whom didn’t pay his rent. His electricity was with YGP, which as being a Landlord... See more

I spoke to a gentleman called Aviwe,because I had a suspicious phone call from someone with a strong foreing accent claiming to be from YGP whom I found it hard to belive,and Aviwe did put my mind at... See more

After weeks of getting no where I cant thank ‘Natalie Rowe’ part of the debt collection team to help solve being over billed. She understood what had gone wrong in the process and helped resolve the i... See more

Just renewed my Electricity contract with a very helpful man named Nick. He has been in touch several times via email to offer me very good rates for my renewal in October. 1 very happy customer.

I dealt with Cerys on behalf of my Client Leanne Huntley the director of Annabelle Huntley Limited. Cerys made the renewal experience straightforward and hassle free. Leanne found opening the ori... See more

I reached out twice to enquire as to why the standing charges are so high for a small guest house and gave them plenty of time to reply. Regrettably on both occasions my query was completely ignored -... See more

Called to update YGP with new account holder details Spoke with Cerys on the customer service and renewals team Very helpful and professional with the way she handled my questions We renewed our co... See more

Cerys from ygp was really kind and helpful and friendly she is by far is one of the best customer care and service i have ever experienced she was honest and knowledgeable about everything I needed h... See more

Michèalle made my experience seemless. They listened to me carefully and went out of their way to ensure the actions to my account were made and subsequent confirmation emails were sent. Thank you... See more

ive been having issues since joining in april 2024 . i wont bore you with all details, but iam now due to be leaving them (as my business has been sold on, threfore i can now 'leave my contract' ) t... See more

Simon made the process very easy and straightforward. Once I had agreed the rate we wanted to sign up to, emails were sent instantaneously with contracts to sign. Whole process took less than an hour... See more

Efficient and excellent service provided by Gary on the support desk. He is very knowledgeable and was able to resolve my request while we were on the call.

Aimee made the process of renewing our contract very straightforward, offering the various available options in a simple and clear format so that we could make an informed decision.

Straight forward and easy process and Aimee who was dealing with work was very helpful and efficient

Aimee was very helpful in sorting out our new contract. She was quick in responses and giving us the information we needed to make a successful renewal

Was able to give me a clear indication of what should happen next with my query and sent me the required form promptly.

am switching so expect some teething problems but I am sure they will be ironed out shortly

gentleman handling my call was very clear and professional and sorted out my issue quickly Thankyou

Gary who handled my call sorted out my enquiry very efficiently and quickly too ! Very impressed ,

I spoke to a very polite and helpful man called Gary who sorted out the problem I had quickly and efficiently.

communication from team (Nicky) was very clear and she answers the query promptly and in detail

Aimee was very helpful and completed my renewal quickly and smoothly. easy process.

The person I spoke with Mr. Gary Siritzky was understanding clear and helpful in handling my query

We have two smart meters but I am being asked to submit readings. Why is this? I have asked by email but received no reply.

Aimee was great in setting up our renewal contract. Fast and informative.

Very helpful, polite & resolved my query quickly.

The lady was really helpful and friendly. She also altered our billing period, which suits us better

Spoke with Aviwe who was friendly and helpful

A very quick, efficient and polite response