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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the quality of the products, particularly the fish-based treats, and consider them healthy options for their dogs. Consumers highlight that their dogs love the taste and texture of the treats. People also appreciate the prices, often lower than those offered by vets. However, opinions on delivery service and order fulfillment are mixed. While some reviewers praise the speed and packaging, others report delays and a lack of communication regarding their orders. Some consumers have reported issues reaching customer support, while others have had positive experiences resolving issues through direct contact.

Based on these reviews

Rated 4 out of 5 stars
Verified

My dog loves Woofs natural treats, particularly sprats & dried cod skins, so I like to keep stocked up on them. My only comment would be that I never know when the order will arrive as there are no... See more

Rated 4 out of 5 stars
Verified

My girls love the products but I am disappointed in the time from payment to delivery. In this day and age delivery should be much quicker. Each subscription the money is taken well in advance of deli... See more

Rated 4 out of 5 stars
Verified

Delivery takes longer as they say, you need to contact them and after a while you will get it

Rated 4 out of 5 stars
Verified

I am updating my previous review as there seems to have been a communication issue with the company which I hope is now resolved.

Rated 5 out of 5 stars
Verified

Our 13 yr old labrador loves cod fingers & helps with cleaning his teeth. Order was delivered on time.

Rated 5 out of 5 stars
Verified

Easy transaction and great delivery. I liked the fact that these cod sticks were packed in a cardboard box and not plastic bag as previously sent. ( Which arrived with a lot of broken pieces) So in th... See more

Rated 3 out of 5 stars
Verified

I absolutely love Woofs cod skins and red fish cookies - they are great products which my dogs love. Woofs delivery times are a little slow unfortunately. I don't have anywhere to track my order an... See more

Rated 5 out of 5 stars
Verified

Woofs treats are very popular with my dog and I’m happy because they’re healthy with no rubbish extra ingredients to pad them out. They’re cheaper to buy direct from Woofs and delivery is quick.

Rated 2 out of 5 stars
Verified

I have ordered from Woofs many times and have always been happy in the past. With my recent order, I have had an issue with communication. I placed an order on 22nd Feb. By 1st March I hadn't receive... See more

Rated 5 out of 5 stars
Verified

I buy fish cubes and dried sprats for my dog and she absolutely loves them. They are genuine fish with nothing else added! They are excellent value for money and Woofs also do some really good offe... See more

Rated 5 out of 5 stars
Verified

I order çod fingers regularly for our 12 yr old labrador , he enjoys them helps his teeth clean . Order is always delivered within time schedule

Rated 5 out of 5 stars
Verified

Redfish Cookies- brilliant product according to my dog. Just wish Woofs would give a delivery update as Evri delivery drivers leave the packages in various places around the garden and unless I am exp... See more

Rated 3 out of 5 stars
Verified

Update . My parcel has been delivered, I must admit that I didn't see that the delivery would be within 5 to 7 days. The product is good, order before you need them to be sure !

Rated 5 out of 5 stars
Verified

Always great service, any issues can be sorted out by contacting them directly, our GS loved the treats we get from them.

Rated 5 out of 5 stars
Verified

Not received my parcel, emailed company but unfortunately no reply. Very disappointed as usually first class service. Update - correspondence received from Woofs and parcel now received, many thank... See more

Rated 5 out of 5 stars
Verified

My dog loves the fish sticks and I'm popular with all our friends dogs who know me as the sprat lady!!

Rated 5 out of 5 stars
Verified

Great products which my dog loves. Sometimes delivery can be a little slow and communication not brilliant.

Rated 3 out of 5 stars
Verified

Very slow to deliver and a complete lack of communications from you. Come on you can do better than this

Rated 5 out of 5 stars
Verified

Great service from Woofs as always, fantastic products every time, my dogs absolutely love these treats!

Rated 5 out of 5 stars
Verified

What can I say my Carla is a 3 year old Border Collie and she loves them I'm not too keen on them myself though lol

Rated 3 out of 5 stars
Verified

The products are still as good as ever but the service is not good I’m waiting 10 days and counting to receive my order.

Rated 5 out of 5 stars

Great products at good prices. Fantastic service. My dogs love these fish based biscuits and the company delivered them safely and quickly. Great service from Woofs

Rated 5 out of 5 stars
Verified

My dog loves the cod fingers, and the service from Woofs is excellent.

Rated 2 out of 5 stars
Verified

Ordered some cod twist chews on 12 February. I am still waiting for them. They were excellent at the beginning.

Rated 5 out of 5 stars
Verified

Bought the Bundle, never had this before, wow what a treat, my two absolutely love these👍great service!

Rated 5 out of 5 stars
Verified

Great customer service, a quick email sorts any problems, out fur baby loves her fishy treats

Rated 5 out of 5 stars
Verified

Speedy delivery Well packaged. All I ask is for Woofs to have a good supply to cover Christmas orders. Thank you

Rated 5 out of 5 stars
Verified

These cod cubs are just the right size for giving as a treat. My dogs love them. Easy to order online and quick delivery too. Excellent

Rated 5 out of 5 stars
Verified

Quick and easy and they had all my details so that was a great help when old and not very tech savvy. Didn't have to scroll around wondering what to do next!!

Rated 5 out of 5 stars
Verified

Superb quality. My dog loves red fish cookies! Excellent customer service. Quick delivery. Thank you 🙏

Rated 5 out of 5 stars
Verified

Excellent quality of product we order the dried sprats and they are the best and largest we have found.

Rated 5 out of 5 stars
Verified

Our yorkie/ bichon Cross adores the healthy herrings. Delicious and healthy, thank you 🙏

Rated 5 out of 5 stars
Verified

One of my dogs favourite treats. Fast delivery.

Rated 4 out of 5 stars
Verified

Great product and price I purchased Cod Bites, half the price of purchasing them from our vets. Only issue was delivery time, took longer than stated, but the company responded immediately, so can't c... See more

Rated 4 out of 5 stars
Verified

Hi, my dog is struggling to crunch the cod fingers but loves the sprays, can I please exchange them even though I've opened the pack? Totally understand if I can't, Yours sincerely Michelle Pearce

Rated 4 out of 5 stars
Verified

A bit on the smelly side - but aren't all dog treats? My Pickle baby loves the Cod Fingers and especially enjoy them being MSC certified - knowing my dog's treats come from a sustainable source.

Rated 4 out of 5 stars
Verified

Great product and dog loves the texture. Previously have only purchase the small pack so the large pack is great value. Marked down by one star as the large pack is missing an expiry date.

Company replied

Rated 4 out of 5 stars
Verified

I was disappointed because I understood my latest order was 3 for 2, and it wasn’t,but overall —-quality & service is very good.

Company replied

Rated 4 out of 5 stars
Verified

Delivery and order process great however couldn't get product I wanted so had to order something else

Company replied

Rated 5 out of 5 stars

After my last review going online , my Woofs delivery has finally arrived. Shame that I had to complain but after my experience of first lost order felt I needed to. One happy dog now and owner.... See more

Rated 5 out of 5 stars

Our dog loves Woofs treats especially the Redfish cookies which we use as a special treat. Seems to packed with goodness and no rubbish ingredients.

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Company details

  1. Pet Supply Store
  2. Pet Store

Written by the company

WOOFS is your go-to company for 100% natural and sustainable dog treats! We've been widely acclaimed by canine nutritionists, trainers and behaviour experts because of our total transparency about what's going into our treats. We actually started WOOFS with a long-term aim to make the pet food industry more sustainable and honest place. These treats are completely natural, super low in calories, hypoallergenic, gluten free and veterinary tested. Head to our website to explore our full range of fishy treats We'd also love to get your feedback, so please leave a review (good or bad) as it will either push us on to continue what we're doing or find new ways to improve our products and services long into the future. Thanks for your support!


Contact info

3.8

Great

TrustScore 4 out of 5

852 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars
Verified

Not received my parcel

Not received my parcel, emailed company but unfortunately no reply.
Very disappointed as usually first class service.
Update - correspondence received from Woofs and parcel now received, many thanks!

July 12, 2025
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