Uni-versal Extras Reviews 159

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

The Agency that first opened the door for me to this industry! It's been 2 years and I'm still happy to work with Universal Extras! The team is professional, supportive and friendly 🥰 I always get an... See more

Rated 5 out of 5 stars

I’ve had a great experience working with Universal Extras! Through them, I’ve had the chance to be part of 3 BBC dramas and even featured in the Adidas x Newcastle advert, which was an amazing exp... See more

Company replied

Rated 1 out of 5 stars

Shocking!!! Expect you to travel all the way from London to Wales on extremely short notice and no allowance for expenses for a fitting, then screw up the zoom call for rehearsal and then email at 7 p... See more

Company replied

Rated 1 out of 5 stars

Despite paying to be a priority artist, haven't had any work from these people for over 18 months. They keep rejecting photos that other agencies are happy to accept, when I apply for jobs, I don't ge... See more

Company replied

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Company details

  1. TV store

Written by the company

Uni-versal Extras is a professional casting agency based at Pinewood Studios that specialises in supplying high-quality background Artistes for TV, Film and Commercial productions.


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3.4

Average

TrustScore 3.5 out of 5

159 reviews

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Replied to 75% of negative reviews

Typically takes over 1 month to reply


Rated 5 out of 5 stars

The Agency that first opened the door…

The Agency that first opened the door for me to this industry! It's been 2 years and I'm still happy to work with Universal Extras! The team is professional, supportive and friendly 🥰 I always get answers to my questions in emails, which I really appreciate. UVE takes into account my needs and coordinates all issues with the Production in my interests! The work I got through the Agency was fantastic with good pay, for which I am grateful to the Production! I took part in various famous projects with interesting roles (one of my favourites is playing a character from the Victorian era). All the production teams were very caring, friendly, supportive, so being on the set was a real pleasure💗

July 30, 2025
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Rated 5 out of 5 stars

I’ve had a great experience working…

I’ve had a great experience working with Universal Extras! Through them, I’ve had the chance to be part of 3 BBC dramas and even featured in the Adidas x Newcastle advert, which was an amazing experience.

The whole process has always been really smooth — communication is clear, the team are friendly and supportive, and everything on set is well-organised. I’ve genuinely enjoyed every job I’ve done with them and always look forward to the next opportunity.

I’d definitely recommend Universal Extras to anyone wanting to get involved in film, TV, or adverts. It’s been such a fun and rewarding experience working with them!

September 29, 2025
Unprompted review
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Reply from Uni-versal Extras

Hi Abdul, thanks for your feedback! We're really happy to hear it was a smooth experience. UVE Team

Rated 5 out of 5 stars

Excellent in all respects

Last week had my first role after about 3 months of being unsuccessful for a number of roles ,
The agency I found to be excellent in all respects , giving full directives of the requirements for the production. communication through out was first class , on the day the whole experience was amazing from start to finish ,working with well organised professionals .

July 24, 2025
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Rated 5 out of 5 stars

Highly Recommended.

I was blown away by the on-set crew and staff sheer dedication, hard work ethic and their expertise..
I felt honoured and appreciated to be on set, doing my roles and to witness their professionalism.

I thought were very well looked after, all our individual dietary requirements were catered for very well.
Refreshments were always available for those who needed them and so forth.

After my first amazing on-set experience with Universal Artist, I hope to get selected again in the future.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Background artist.

I loved being on the set and meeting with people who has a few years of experience as background artists..The film crew will organised.. placing people on the right filming Set,

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great support and follow up to…

Great support and follow up to bookings. Like all Agencies they can not guarantee artistes are selected, that’s up to production. When you do get a booking their follow up and support for the booking and payment have been great. Thank You 😊

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Pinch Me Moment

I had a wonderful week on set through UVE. A personal phone call for the initial booking was a nice touch and the flow of information for the fitting & filming days was of a very good standard. Whilst on set the SA’s were treated really well. I felt valued & respected by the entire production team throughout. It was amazing to receive positive feedback, again personally by phone, after we had wrapped my part of the production. The role went from minor feature to full on character part and I still can’t quite believe it happened. A fantastic week amongst many during my second career as an SA and I can’t wait for my next opportunity!

March 21, 2025
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Rated 1 out of 5 stars

Don’t fall for this one !

I have been ‘signed up’ for about a year and a half and got no offers. I paid 60GBP for membership. I met someone who told me that any extras agency who ask you for money must be scammers. I see here on trustpilot that there are far more bad reviews than good for Uni-versal Extras. Not a good sign. They will not refund my money. Don’t fall for this one !

March 27, 2025
Unprompted review
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Reply from Uni-versal Extras

Hi Geddy,

Thanks for your review – we are sorry to hear you are dissatisfied with our service.

Uni-versal Extras is a legitimate agency based at Pinewood Studios with 20 years of experience. UVE has always charged a Listing Fee for artistes to be a part of our priority casting database. It is possible to register for free, in which case a fee is deducted from your first job with us. More details on that can be found here: https://universalextras.co.uk/extras/money-payment/

Also, as of March 1st, we introduced a new listing fee pledge whereby artistes can expect a minimum of 10 days of paid work per year or receive the following year’s listing for absolutely nothing. We do hope that this, in some way, helps you approach further work with us with more confidence.

Unfortunately, I am currently unable to review your profile, because I cannot find anyone listed with the name Geddy McCormack on our books. We assume therefore that you are using a pseudonym. However we would love an opportunity to review your details and ensure you have everything required to be cast – please email enquiry@universalextras.co.uk and a member of our team will happily review your profile and give one-on-one advice.

We would love a chance to learn more about your experience.

- The UVE Team

Rated 5 out of 5 stars

First experience

I had my first job this week as a double and I have to say what an amazing day it was I was looked after so well from start to finish Alice in particular was great , so helpful I couldn’t help but think how lovely kind and helpful everyone was and I hope I’m lucky enough to work with such a great team again

March 19, 2025
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

Rated 5 out of 5 stars

Uni-versal Extras makes the difference

Uni-versal Extras. Not only does the team find you work, but also makes sure everything goes smoothly before, during and after filming.

March 17, 2025
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

Rated 5 out of 5 stars

Universal extras o the set of Animol

Landed my first job through universal extras on the film Animol directed by Ashley Walter’s playing the part of a female prison officer I was on set for 4 days.This was an amazing experience and made even more special by the crew etc.. I met some lovely people on set and can’t wait to land my next role
Sonia Rose

February 5, 2025
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

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Rated 5 out of 5 stars

1st job a movie- brilliant experience

I was put forward for a job on a motion picture for my first role. It was so exciting. The company work late into the night to ensure supporting artists are booked and given all the info they need. Everyone was pleasant and helpful that I spoke to. Can’t comment on payments as it is too soon. I have since recommended the company to others. Brilliant working for Uni Extras.

February 5, 2025
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

Rated 5 out of 5 stars

Wowwww

Wow, Universal Extras Agency is UNIQUE and I've being with them since 2005 started with unique SOAP
Holly Oaks as a Japanese Tourist on the London Decker bus with Actresses Mikyla & Tracey.
Very good in response and feedback/ pay. Thank you.

November 18, 2024
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

Rated 3 out of 5 stars

Spent a day in mid December on an ad…

Spent a day in mid December on an ad project called Solitaire Cash. The day went well enough, but for several weeks I got no information on earnings or payment date. A week or so ago a payment landed in my account, but was only half the amount quoted me. There has been no communication to explain, and when I log in to my UVE account, there is NO earnings information provided for this, or any of my previous jobs. Such a contrast with Casting Collective, which provides an itemised statement of earnings within hours of wrap.

December 16, 2024
Unprompted review
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Reply from Uni-versal Extras

Thanks for your review. We are sorry to hear that you were not completely satisfied with our service.

Uni-versal Extras does offers a chitless system for all our clients, but it is normally only used for film and TV productions. If used, you would have received a confirmation at check-in for each day of your assignment, and an itemised breakdown at check-out.

However this system was not used by your production, because the job you worked was for a social media job.

Whenever a payment is made to you, you will have received a remittence slip, available in the 'Documents' area of your profile, which includes an itemised breakdown of your payment.

Please also note that if you chose to skip and "Pay later" when registering, a Listing Fee would automatically be deducted from your first payment. Given we do not have your name or information, I am unable to check if this is the case, but it would be listed on your remittence slip if so. More details about our fees can be found here: https://universalextras.co.uk/extras/money-payment/

If you have any more questions, please use the Contact Form on our website and we will be happy to provide more information and support.

The UVE Team

Rated 5 out of 5 stars

The Team at UVE work hard to make…

The Team at UVE work hard to make things happen!. They have been professional, helpful and extremely accommodating. Many thanks for your hard work!

October 30, 2024
Unprompted review
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Reply from Uni-versal Extras

Thanks so much for your review! The UVE Team

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Rated 1 out of 5 stars

They send you a message to say if you…

They send you a message to say if you will be available for the shoot and then hours later they will tell you that you have not been chosen?? Happens many times!

December 31, 2024
Unprompted review
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Reply from Uni-versal Extras

Hi Kash; thank you for your feedback.

We do understand that a common pain point amongst our Artistes is being checked for jobs but then not being selected. If you are shortlisted and responding to our availability messages, that is because we feel you are suitable and want to put you forward.

We do our best to protect our Artistes from disappointment by explaining that a ‘pencil’ is a temporary hold and, sadly, we can never guarantee you will be booked. That is because the production always make the decision as to who they want to book.

As of March 1st, we introduced a new listing fee pledge whereby Artistes can expect a minimum of 10 days of paid work per year or receive the following year’s listing for absolutely nothing. We do hope that this, in some way, helps you approach further work with us with more confidence.

We’re always receptive to feedback, so thank you for providing us with opportunities to improve the UVE service.

We hope to work together again in future.

- The UVE Team

Rated 1 out of 5 stars

Not a good business in my opinion

Not a good business in my opinion. My experience wasn’t good- I really fancied doing a bit of extras work. Ok I had a permanent job so it was difficult to allocate time for extras roles, but when I did answer positively all of the criteria- instantly they sent me an email saying I didn’t meet the criteria for the role. I would not renew this next year. I did ring the support team and the lady who answered saw my responses, and didn’t also
Know why I’d been rejected.

November 21, 2024
Unprompted review
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Reply from Uni-versal Extras

Hi Antony,

Thanks for your feedback. We are sorry to hear you were dissatisfied with our service.

In relation to our casting process, if the system didn't consider you to be a match for a role based on your survey response, there could be a number of reasons for this. For example it could be you were not available for one of more of the mandatory dates, or perhaps there was a specific criteria we were looking for and you answered opposite. You may have also responded after the role became closed, depending on how long it took you to complete the survey.

I have tried to review your case, but was unable to find any registered members under the name you left this review under. However, if you spoke to our support, we would have expected them to explain further if you were confused, so this is definitely something we would like to look at in future to ensure we meet the high level of customer service expected at Uni-versal Extras.

If you would like to provide more detail about our experience, or if you have any further questions, please do not hesitate to email us enquiry@universalextras.co.uk or call 0345 0090 344.

The UVE Team

Rated 5 out of 5 stars

My first ever on set experience was…

My first ever on set experience was wonderful with the production company. Well looked after from start to finish. Nothing was too much. They even helped accommodate one SA, who would have had a 7 hour journey home. Various food options considered and friendly and helpful crew. They even drove me to the train station. I missed my train, it had arrived and left 10 minutes before it was due, but what they did to get me there, was above and beyond and I couldn’t thank them enough. UVE were also on the end of the phone with any questions I had. I can’t wait to work with this production again.

October 30, 2024
Unprompted review
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Reply from Uni-versal Extras

Hi C W,

Thanks for your glowing feedback! We are so happy you had a good time working on set and we look forward to working with you again soon.

The UVE Team

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