Trees Online Reviews 153

I just received my tree and I’m really happy with it. The tree itself is healthy and arrived quickly. Great communication with Alan.

Heartily recommended. We ordered a three variety "family" apple tree. The delivery company tragically made match wood out of it but Alan swiftly sent us a replacement which arrived swiftly and in perfect condition. A beautiful tree and excellent customer service - will use again!

good communication, well set out site and most important good quality plants. Well packed and delivered quickly. b

I have bought trees from them several times and found the quality to be excellent, especially in terms of size as the boxes are over 2m tall. Delivery is not next day but then they were worth waiting for.

They did their best to find my fig tree across Europe. At the end, 1 month after the order, I got a beautiful and healthy tree for my garden!

Good and light-hearted experience. Delivery time was much longer than originally quoted but compensated by larger than ordered tree.

I thought I was paying £350 for a mature 1.5-2m tall Flamingo Willow with a girth (as specified on Trees Online website) of 8-10cm. I specifically required a mature tree of this size.
After several weeks wait, a tiny tree was delivered that was about 1m tall and had a girth of about 5cm.
Alan (Senior Dogsbody, as he likes to call himself) agreed to arrange collection of this tree and replacement with a tree of the correct size. Several more weeks went by and the second tree that arrived was taller but still had a girth of only 6cm. Not the mature tree I had paid for.
Getting a resolution to this has been a nightmare. Alan initially offered a partial refund but when I said I wanted a full refund he started to get very obstructive. I made the tree available for collection. He repeatedly blamed the courier company for failing to collect it and said he couldn't issue a refund until it had been collected and inspected. I gave him plenty of time to sort this out and give me a refund and informed him that I would dispute the transaction with my CC company if he failed to do so. This was the route I eventually had to take. Now he is arguing with the CC company. He says I have made things more difficult by starting a chargeback case. He has only made things more difficult for himself by providing such terrible customer service. No doubt Alan will argue with this review, as he has with all the other 1 star reviews.
I placed my order on 11th April. It is now 4th July and I have no tree and no refund from Trees Online (CC company have issued temporary refund while Alan argues with them).
Save yourself the hassle and the waste of money and buy your tree elsewhere.

I was looking for a specific tree at a price in my budget that my local garden centres couldn't offer . 'Trees online' not only offered both requirements, they delivered ( in an undamaged package) a super healthy , undamaged , perfectly shaped specimen of a tree. I have purchased trees, from the internet in the past only to be disappointed with quality and condition , I am extremely pleased with my purchase and will definitely be using 'trees online' again in the near future. Thanks Alan

I write to Alan for advice (not for the first time). His reply was sensible, experienced and I feel I can I can trust his recommendations. All that Alan writes is drily amusing - I want to meet this man! Then my tree got upgraded to a larger size - what a treat. I didn’t have to wait long for the package to arrive and inside was a really excellent specimen of Mimosa Dealbata. Now it is down to me to keep this baby alive and healthy.
I would recommend Trees Online to anyone wanting to buy a reliably good quality tree at a competitive price.

It was really a suprise when they upgraded my order to a larger sized catalpa bignoides tree to a larger specimum free of charge
that I send my grateful thanks for
Kind Regards
Richard

The perfect tree arrived in perfect packaging in perfect time for The Birthday. Not only is the tree just what we needed, reading website info was particularly entertaining. Thanks +++

Initially two trees had not arrived. I got in touch with a competent, friendly guy who swiftly sorted it out. These trees, as all the others, arrived in very good shape.
Trees Online to be recommended!

Trees Online had a tree I was after but I had a question - I received an answer incredibly quickly, then my order was seamless and delivery was quick. Reasonable price for the size of the tree and it looks healthy. Very happy with my purchase!

You spend £100 on a tree that has a wonderful description but you don’t know what you’re actually getting until it arrives, so it’s pot luck. You wouldn’t do that with spending this sort of money on anything else, would you?
I got a nice tree but a lot smaller than expected, Apical stem had been cut, which restricts growth (height). I wanted a tall tree for shade which is exactly why I ordered a tall one, as per description!
I paid over £100 for a £70 tree, sent by a third party.
I was going to bulk buy hedging plants but they’re even more ridiculously priced! Local company here does them for half the price.
Not the best company and not the best customer service. I’d buy somewhere else next time.
In response to the customer service comedian, I got a 12l container 1.7m high (incl pot) tree priced at £72 on Matthews website, sent directly from Matthews but I paid £104 for it. I paid for a taller tree because that’s what I wanted. It’s priced at £70 in the garden centres and garden centres aren’t usually cheap.
Website should state it’s a Matthews 12litre tree (not 1.8m - 2.2m) but the customer pays £104 through trees-online instead of £72. What a joke.
Oh and cutting the apical stem stimulates lateral growth making it more bushy, not taller. I went for the tallest tree because I wanted tall one.

Great customer service. I ordered a fig tree back in March (a little bit early on in the season for it to be delivered when available in April and it was a very cold March and April to be fair).
Tree arrived bare but I had hope it would start to bloom come late spring. Unfortunately it never did I contacted trees-online for advice and gave it another week as the temperatures warmed up but it never came to life. I emailed for further care advice and before I had even seen their reply a new leafy, happy tree was delivered to my surprise.
Couldn’t be happier :)

Simply fabulous service from trees-online and especially Alan. After the unfortunate demise of a willow tree they were great in sharing their view, providing advice and engaging with the grower to provide me a discounted replacement. Simply customer service you don't tend to see these days. Highly recommended and many thanks.

Great communication, and magnificent trees- we are super pleased with them.

Very prompt supply of gorse and holm oak super-large plugs in excellent condition. Very pleased, no problems and without fuss

3 magnificent swamp cypresses arrived at dawn today. Not a twig was damaged and all 3 are the best specimens I have ever seen. They were also almost twice the size of the ones I ordered and paid for. They arrived promptly. I know that they will thrive in our muddy soil because I have a big one which is a superb specimen. Thanks for your efficiency, quality, generosity and humour.

I ordered a variety of Silver Birch that will not grow too large for my garden, good advice from Alan at time of purchase (Sep 2021) and again late last year, successfully identifying the variety of moth eating the leaves from a photograph (good news is no harm to the tree). Very helpful in getting the tree to the Isle of Wight, and so well packaged. The personal touch you find here is so very rare these days, a lesson in good customer service