Caroline

The scents are lovely and the opening offers are good but I’m now paying nearly £8 a bottle for refills on the subscription! It’s nice but it’s not that nice. The product is good but the price is ridiculous for a tiny bottle of ‘oils’. Also there’s a lack of bathroom refills with just the one scent available.
The packaging is like a box of chocolates. Very pretty but a waste of cardboard and money to produce such lavish boxes.

I’ve been waiting since 5th December for my order to be delivered. That’s almost SIX WEEKS ago! It includes a Christmas scented spray. It’s now mid January. What a joke!
I contacted Customer Service on 17/12 and was told it would be delivered on 22/12. Evri failed to deliver as they had no drivers for this area (no surprises there) so it got sent back to Purdy & Figg. I’ve had no email from Customer Service to let me know what’s happening. Disappointing.

Once again, we’ve been let down by Evri. We’re waiting on parcels for Xmas presents, due to be delivered by Evri last week and tracking says there’s ‘been a delay’. This has happened to me before. I bet the parcels never arrive and will mysteriously disappear! This company is so dodgy I would never use them for courier services. It’s such a shame as their drivers are usually lovely.
Do not use EVRI even if they are cheap. You get what you pay for.
THANK YOU FOR LETTING ME DOWN AT CHRISTMAS EVRI!!!

You spend £100 on a tree that has a wonderful description but you don’t know what you’re actually getting until it arrives, so it’s pot luck. You wouldn’t do that with spending this sort of money on anything else, would you?
I got a nice tree but a lot smaller than expected, Apical stem had been cut, which restricts growth (height). I wanted a tall tree for shade which is exactly why I ordered a tall one, as per description!
I paid over £100 for a £70 tree, sent by a third party.
I was going to bulk buy hedging plants but they’re even more ridiculously priced! Local company here does them for half the price.
Not the best company and not the best customer service. I’d buy somewhere else next time.
In response to the customer service comedian, I got a 12l container 1.7m high (incl pot) tree priced at £72 on Matthews website, sent directly from Matthews but I paid £104 for it. I paid for a taller tree because that’s what I wanted. It’s priced at £70 in the garden centres and garden centres aren’t usually cheap.
Website should state it’s a Matthews 12litre tree (not 1.8m - 2.2m) but the customer pays £104 through trees-online instead of £72. What a joke.
Oh and cutting the apical stem stimulates lateral growth making it more bushy, not taller. I went for the tallest tree because I wanted tall one.

Nightmare! I have the App. I have a safe place, alternative neighbour, What3Words etc. all on there and still they could not deliver a parcel.
The App said ‘attempted delivery’ two days running, which is a lie as I work from home and was here. They then claimed there was a problem with my address. Another lie. There is no problem with my address, it’s on the App, easy to find using What3Words.
Contacted Yodel web chat and the assistant assured me the parcel would arrive the next day. It didn’t.
This whole process has taken over a week and I still haven’t received my parcel. This is the second time I’ve had trouble with Yodel, which is why I put the App on my phone, so they’d have no excuses!

Pretty rough looking objects. Ordered curtain poles and shelf brackets. Curtain poles should at least be smooth so the fabric doesn’t get snagged. These ones were a rough finish with dings and scrapes all over them. Not suitable for the purpose of hanging tab top curtains so I won’t be using them. Staff helpful and friendly. Wouldn’t buy their products again though.
Also, in order to take down the curtains (tab top or eyelet) for washing, etc., you’d have to unscrew and remove all the wall fixings and take down the pole to get the curtains off!

Evri are short of delivery guys in our area and are taking a week or more to deliver. They lie on tracking saying ‘attempted delivery’ when they haven’t even been here. They have ‘lost’ 2 parcels of mine in the last month, which I’ve had to apply for refunds from the companies. The drivers are always pleasant and helpful so it’s Evri that aren’t fulfilling their obligations.
Sort it out Evri!

Don’t waste your time
I’ve been with Topcashback for years but was tempted to join Quidco as they seemed to offer better deals. My first purchase on Quidco didn’t track (it was for over £50). Most of the cash back isn’t payable for months! I have one purchase from Boots that won’t be payable for 7 months!
On reading some of the reviews on here, it looks like Quidco is a con! The good reviews are mostly from people who have just joined and don’t realise they might have to wait months for the money, if indeed they ever get it.
Join Topcashback instead, much better service and quicker payouts!

Lovely designs, mostly good quality. Free postage & returns means you can shop at home and send back anything that doesn’t suit/fit.
Downside is that a lot of clothing is made in China. It’s such a shame that a British company doesn’t have its clothing made in the UK, thus supporting the British economy! Ah but then Boden profit margins would be smaller.
China, the fastest growing economy and largest contributor to world carbon emissions. Not good Boden!

They are usually excellent and the driver is very efficient however I have a parcel that has been sitting (hopefully still there) in the Evri depot for over 2 weeks! I can’t speak to a human at Evri, it’s all bots. The web chat says to get in touch with the sender for a refund. I can’t re order the items as they’re discontinued!!
I’m disgusted with the service from the company. Please can someone from EVRI contact me?
EDIT Parcel never arrived, it got ‘lost’ after it arrived at Evri depot. It contained numerous items of fashion clothing and some gold earrings. Someone will have a nice stash of goodies!! I got a refund but lost out on the items which are now no longer available.

Once again the driver couldn’t be bothered to deliver the parcel. It says Sorry we missed you, when I was at home. Also, the instructions on delivery say ‘If out, leave with a neighbour’, so the parcel should have been delivered anyway because they were at home too.
The seller paid for ‘next day delivery’ so they’re being conned.

DPD, get yourself some decent drivers who can actually do the job they’re being paid to do!

Sellers, don’t use DPD as they’re conning you.

Great service from Forest. Smooth delivery and good communication from the company throughout. Jason and Rich did a splendid job of building the shed in an awkward area, so a big thank you to them.

Always very good. Parcels handled with care and delivered on time. Friendly driver.

DB Pension transfer, IFA offered me a guaranteed transfer but it was then declined. I was basically given incorrect advice. AFH wanted me to pay £ thousands for the wrong advice. Taken to Financial Ombudsman and won my case with modest compensation. Arrogant people at AFH treated me like a stupid child, talking down to me like I knew nothing.
Went to a different financial organisation who were 100% open and honest. They allowed me to transfer my pension and I’m about £65k better off now! Don’t use AFH for pension transfers. In fact, I wouldn’t touch them with a barge pole as they were so rude and arrogant.

It’s a great way to get a small discount on purchases that you’d usually make and every little helps. So far, I’ve had over £600 back just by clicking through Topcashback instead of buying direct. Admin and customer support are good too, so if there’s a problem, it’s sorted out quickly.

BEWARE Policy arrangement and cancellation fees!!
Just cancelled a house insurance policy as the property is now sold and with almost 2 months to run on a £279 policy, the refund should have been around £42. I got nothing because their ‘admin fees’ for cancelling cost more than the refund due!
£40 admin fees for taking a 3 minute phone call and typing a couple of things into the computer.

Waited in for a parcel. Tracking showed it was on its way. Driver then puts ‘attempted delivery at 1100’. This was untrue as we were at home. Same thing happens on day two. Tracking showed I was next drop at 6.30pm so I stood outside waiting (in the cold) as I desperately needed the goods. Tracking then goes to ‘attempted delivery 1100’ (at 7pm!). Total lies as driver came nowhere near the house. Third attempt supposed to be today, tracking has now gone to delivery tomorrow. This is a business parcel so my customers are losing out. Furious! Don’t order from companies that deliver using DHL. They are useless.

EDIT Parcel arrived on day 3. It was delivered by a contract driver in an unmarked van.

Our delivery driver is always good. Never had any issues with lost or damaged parcels.

Bought a traditional style part leather, part fabric sofa online as it looked amazing in the photos.
When it arrived, we discovered the the actual sofa back cushions only have proper fabric on one side so can’t be reversed. The reverse side is like a cheap black nylon felt. Disappointing for a £1200 sofa!
As time has gone by, it’s starting to lose its shape and looks a bit shoddy. Not impressed with the quality and wish we’d looked at it in the showroom first.

Our local Co Op is actually very good. They stock some local produce, the shop is always clean and tidy and the staff are very helpful and polite.