United Kingdom
Review of Octopus Energy
Hiren was patient, polite and friendly. Several matters needed to be sorted out as we are new customers not in residence and needing a Smart meter. He dealt with everything promptly and smoothly. Thanks.
Review of Pharmacy First
Confident that risks and benefits and appropriateness of medication had been evaluated.
Fast response.
Review of Trees Online
3 magnificent swamp cypresses arrived at dawn today. Not a twig was damaged and all 3 are the best specimens I have ever seen. They were also almost twice the size of the ones I ordered and paid for. They arrived promptly. I know that they will thrive in our muddy soil because I have a big one which is a superb specimen. Thanks for your efficiency, quality, generosity and humour.
Reply from Trees Online
We are so happy that Dawn was available to take delivery of the trees provided she was someone you know and gave you the trees back without any fuss. If not, sorry to hear you might have trespasser/squatter issues.
Review of American Express Global
Website is cluttered and difficult to navigate.
I tried to register for an offer sent to me by email but, despite numerous attempts doing it in various different ways, I failed. It as if they try to make it as difficult as possible.
Review of DPD UK
Review of HelloFresh UK
Confusing introductory terms. Unable to cancel before first order was being processed. Items in first order completely inappropriate for our choice of types of meal. Pushed for second order before we could cancel initial membership.
Reply from HelloFresh UK
Hi Sally,
Thank you for leaving a review. Your feedback is much appreciated.
We are so sorry to hear of the inconvenience you had with our service. As a company, we do try to make cancelling as easy and clear as we can for customers. As a subscription service, we take this kind of feedback very seriously and are always working to make sure customers have the best user experience possible.
Once you sign up your first order would be put in place you can then choose the meals you want in that box by going to the 'My Menu' page. You can also view the meals before signing up - just go to our homepage and click on the 'Our Recipes' tab and then select 'On the Menu' from the dropdown here's a link to the page: https://www.hellofresh.co.uk/menus/.
The important thing to remember is that we have a deadline for all upcoming orders which is 5 days before your delivery, so any changes on your account need to be made by this point so they can have effect on your next delivery.
To explain the importance of this, following our deadline, our Product team place the exact number of orders with our suppliers. Our Supply Chain team then notify our packing team to let them know exactly how many boxes they'll be packing and let our couriers know of how many deliveries they'll be making. We do worry about food waste so we only order the exact amount of ingredients we need weekly from them and settle our accounts with the suppliers and the couriers as well right after the deadline.
We'd like to look into this further, so we've now sent you a direct message on here to acquire some more details, and are looking forward to hearing from you! Please reply with the full name, email address, and phone number on your HelloFresh account, and your HelloFresh customer ID (you can find this in your account settings under Account Info, or simply by following this link: https://www.hellofresh.co.uk/account-settings/account-info). Once we receive this information, we'll confirm further steps via email.
Best,
Natasa
The HelloFresh Team
Review of CPA Horticulture Ltd
Excellent mushroom compost, well packaged, delivered to where I needed it. Good price.
Review of Toolstop
Review of The Spectator
Frozen out with 3 weeks of my subscription left. Moral: don’t cancel a subscription until the day before the funds are taken.
Review of DukesHill Ham Co Ltd.
Delicious gammon, ham hock and ham slices, all free from phosphates.
Rib-eye steak as good as any I have ever tasted. Luxury granola not cheap but different from all the competitors and delicious.
Ordering system efficient with good notifications.
Help line to ask for ingredient information was excellent.
Review of Checkatrade.com
I strongly object to being required to provide my private home telephone number IN ADDITION to my email address in order to provide feedback as suggested by the trader and yourselves.
You only need one or the other in order to confirm my review. I chose email. Why do you want my home phone number? What are you going to do with it? I couldn’t proceed without giving both. I do not give my consent for you to use my phone number for any purpose whatsoever.
Reply from Checkatrade.com
Hi Sally,
I'm so sorry to hear you feel this way. We only take a contact number so that we can verify reviews that are left on the website for our trades to ensure all reviews are genuine. If you wish to opt out of marketing, please email Heretohelp@Checkatrade.com
Many thanks,
Josh
Review of GP Supplies Ltd
Thanks for sending part of the order which you had in stock prior to sending the remainder of the order later. That enabled us to make a start on using it.
