SupermarketItaly.com Reviews 185

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the wide selection of products, including many hard-to-find and imported items. Consumers also highlight the reasonable prices and frequent sales, making it a great place to find good deals. People are particularly pleased with the quality of the products, noting that they are often more authentic and flavorful than those found in regular grocery stores. The order process, including shipping and delivery, receives high marks from reviewers. Customers consistently mention that their orders arrive quickly and are packaged with exceptional care. Reviewers are impressed by the attention to detail in wrapping each item, ensuring that fragile products arrive in perfect condition. Consumers also praise the customer service, noting that the company is responsive and helpful in resolving any issues.

Based on these reviews

Rated 5 out of 5 stars

SupermarketItaly is just super and marvelous!! I love their selection which includes foods from around the world. What I am most impressed with is the care they take in packing the box. Everything is... See more

Rated 5 out of 5 stars

I ordered over a dozen different kinds of candies because I wanted something truly high quality, and the order I received from Supermarket Italy was absolutely fantastic. It’s honestly the best cand... See more

Rated 5 out of 5 stars

I’ve been a regular for a few years now, and am happy with the prices, careful packing and fast shipping. I’m mostly here for the olives, but am always happy to discover a new tea, spices or some ot... See more

Rated 5 out of 5 stars

I'm notably impressed with EVERYTHING about SupermarketItaly.com so far. I'm a new customer purchasing primarily ground coffee for a food pantry. The pricing on clearance coffee is extremely help... See more

Rated 5 out of 5 stars

It is so nice to find quality foods through this online company since the U.S. grocery stores carry foods made with chemicals, glyphosates and cheap, tasteless ingredients. It's unfortunate that I h... See more

Rated 5 out of 5 stars

I've made at least four purchases from Supermarket Italy and have only been happier with each one. The site is easily navigated and has a great variety of products from different countries. The Sicili... See more

Rated 5 out of 5 stars

I love the great variety of items. I appreciate the many choices of colorful and differently shaped pastas. Everything was well packed and carefully delivered. The cheese I ordered was unique and t... See more

Rated 5 out of 5 stars

I LOVE SupermarketItaly! I order gifts for my sister from this site every year. In March, I finally placed an order for me and my family. I understand why my sis raves about her gifts! Plus, they sent... See more

Rated 5 out of 5 stars

I stumbled on this website searching for Saba (grape must) which was proving difficult to locate for a new recipe I was excited to try. Inevitably, this led to checking out many more products and plac... See more

Rated 5 out of 5 stars

I absolutely love all the products I have ordered especially the coffees, sauces and pastas. I am trying to place another order this evening, but having problems downloading the app. Not sure what the... See more

Rated 5 out of 5 stars

My first ordering experience with SupermarketItaly. Last week. Great telephone communication to start with, I had some questions. Later the same day I placed an order. And then, my items arrived h... See more

Rated 5 out of 5 stars

The food items they carry are great. They have an extensive asortment of various foods imported from Italy. These foods are all natural and pure with no additives. The products they carry remind of wh... See more

Rated 5 out of 5 stars

I have been ordering from Supermarket Italy for a couple of years and they have done a great job. The shipping has only been pretty slow one out of about ten orders. I think that's acceptable. They pu... See more

Rated 5 out of 5 stars

Supermarket Italy fulfilled my entire order with incredible speed during the Covid-19 pandemic. Their prices were great, plus they gave me free shipping for ordering more than $50 of merchandise. Th... See more

Rated 5 out of 5 stars

Supermarket Italy is great! I find my favorite European products there that aren't available locally, and the pricing is good. Shipments are sent quickly, and the packing is always excellent... even... See more

Rated 5 out of 5 stars

A reasonable variety of gluten-free products, very quick delivery (3 days) and accurate order fulfillment - packaged well. Products are fresh. I've made family members aware of this site that none o... See more

Rated 5 out of 5 stars

Fun and interesting extensive selection of grocery items. Stocked up on a variety of sauces, seasonings, pastas. Prices were reasonable. The packaging was hysterical! Everything wrapped extensivel... See more

Rated 5 out of 5 stars

I found that SupermarketItaly carried the same Olive Oil I was ordering from the big smile company. I did come out a few bucks cheaper by ordering from SupermarketItaly and they packaged my oil in bub... See more

Rated 5 out of 5 stars

I have been ordering from this site as they always have a good gluten free pasta available. I also found a wonderful sour cherry jam in Kitchen & Love sour cherry preserves. We like La Veneziane pasta... See more

Rated 5 out of 5 stars

Wonderful Authentic Products NOT Available at Grocery Stores! Whether it be from Sweden,Italy or Parts of the UK like Scotland What a Treat and helps if you're feeling a little home sick. Thank You... See more

Rated 5 out of 5 stars

I have ordered from Supermarket Italy several times and I have so far only had good experiences. This includes both phone orders with a person and on-line orders. I live in California so I would be to... See more

Rated 5 out of 5 stars

Love all the products ordered and have re-ordered. Everything is so much more authentic Italian And More Flavorful than items in the usual Stores! Pasta,sauces, cheeses,breadsticks,cookies, cracke... See more

Rated 5 out of 5 stars

I am using Supermarket italy.com more frequently because they're shipping is very quick, everything is packed very well, and their prices are very competitive for items that I cannot get in my area.

Rated 5 out of 5 stars

They are the best place for ordering, particularly our Garofalo Papardelle. Their selection is awesome. It is great to know "best by" dates. Prices are fair. Web site is easy to work through. The ship... See more

Rated 5 out of 5 stars

So Many Truly Authentic and Wonderful Products That Cannot be Found in the usual Grocery Stores ! There is So Much Variety and I'm hardly ever disappointed trying a new(to me) Product.

Rated 5 out of 5 stars

I've ordered twice now from Supermarket Italy and have been more than pleased each time! Prices are reasonable and shipping is fast (and the products are well-packed). Plus, it's the only place in th... See more

Rated 5 out of 5 stars

Great experience, I ordered a huge variety of items for gift baskets and it shipped quickly and everything was wrapped perfectly and arrived 100% intact! I loved perusing all the fun options and was r... See more

Rated 5 out of 5 stars

I have ordered several times from supermarketitaly.com and I am never disappointed. I appreciate the variety and decent pricing. Each items is always well packed in every order I have received. I look... See more

Rated 5 out of 5 stars

This was my second order, and I'm very happy. Shipping was prompt and reasonable time-wise. Everything was packaged extremely well. The quality of all items was excellent each time.

Rated 5 out of 5 stars

Outstanding! I found website when in search of Fregula Pasta and Clam Juice for a recipe I wanted to try. All my local grocery stores have limited specialty items. I got carried away because of th... See more

Rated 5 out of 5 stars

Ordered 24 bottles of elderflower on 3rd May. They emailed me saying there might be a bit of a delay in shipping - but that was no problem (I know there are problems everywhere with stocks and shippi... See more

Rated 5 out of 5 stars

I am very pleased with the packaging and protection if my food products ordered. I also have had good experiences when I call customer service. The products themselves are very good.

Rated 5 out of 5 stars

Outstanding products, shipping (packaging and timing), and customer service. So excited that I found this online store!

Rated 5 out of 5 stars

I had great experience with Supermarket Italy. Everything was delivered on time, nothing was expired as other people mentioned. Will but more from them again..

Rated 5 out of 5 stars

For the most part I am very satisfied with the products I have purchased from SupermarketItaly. Some of the products are not as tasty as I would like but for the most part all the products are of good... See more

Rated 5 out of 5 stars

I was all excited to get my lavazza coffee beans there.i used to order it over Amazon, but they were not able to deliver on time.The delivery was real fast and everything was wrapped nicely. I am a fi... See more

Rated 5 out of 5 stars

Ordered perishable items arrived hot from FedEx but upon contacting customer service,the items were promptly replaced and a return shipping label issued for the spoiled items. Thank you SupermarketIt... See more

Rated 5 out of 5 stars

Great deals. Awesome products. Great selection. Convenient and everything is always packed with great care and receive in excellent condition. Love this place.

Rated 5 out of 5 stars

Selection is great. Delivery is reasonable/quick. Perishable items stay fresh so there has never been an issue with any so far.

Rated 5 out of 5 stars

I have purchased a variety of items from Supermarket Italy and I have to say they go above and beyond. The packaging of olive oil and other fragile items is superior. I am a customer for life.

Rated 5 out of 5 stars

Excellent products and great prices. Wonderful to be able to get home delivery during this Covid-19 time. Faster shipping than expected. Thank you!!!

Rated 5 out of 5 stars

I have ordered from this place quite a few times. Never had a problem and love all my Italian goodies I buy! Thanks, SupermarketItaly! Viviana

Rated 5 out of 5 stars

Nice selection and good prices. Easy to navigate website. Prompt efficient service and delivery. Was initially put off buy some of the negative reviews, but I have nothing but praise.

Rated 5 out of 5 stars

This was my first order with SupermarketItaly. I was searching for the best flour to make my pasta with and decided to order from them. Their selections were amazing. So I ordered other things as well... See more

Rated 5 out of 5 stars

I have ordered from them over 15 times in the past two years. Excellent pricing. variety of products and prompt, courteous customer service! My go to place for Italian food online.

Rated 5 out of 5 stars

Great customer service! Definitely recommend! I accidentally put the wrong address on my order and then I contacted them to maybe change it. They responded very fast and were very helpful!

Rated 5 out of 5 stars

This was my first time purchasing from SupermarketItaly and was really immpressed with the care that they take in how there products are shipped. I like what I have ordered and will buy again from the... See more

Rated 5 out of 5 stars

I ordered a couple of pastas, flour and some non alcoholic aperitifs, also two Mother's Day gift baskets. The gifts arrived before Mother's Day to excellent reviews and the pasta that we tried was exc... See more

Rated 5 out of 5 stars

I found Supermarket Italy by accident, when searching for some hard to find import items. The service by phone was engaging.. smart.. fun.. and most of all, Professional. I would definitely use them... See more

Rated 5 out of 5 stars

I have ordered repeatedly from this market and never disappointed. I appreciated the effort to thoroughly describe their products. The great variety of items that are available to shop right to your d... See more

We perform checks on reviews


Company details

  1. Gourmet Grocery Store
  2. Grocery Store

Information provided by various external sources

Find the highest quality italian gourmet products at the lowest prices in our online italian supermarket. Shop for the best, authentic Italian food online at SupermarketItaly.com!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Advertisement
Rated 5 out of 5 stars

SupermarketItaly is just super and…

SupermarketItaly is just super and marvelous!! I love their selection which includes foods from around the world. What I am most impressed with is the care they take in packing the box. Everything is securely wrapped in bubble wrap and many times they are packed in smaller boxes within the larger box. It really is such a pleasure to receive their shipment.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered over a dozen different kinds…

I ordered over a dozen different kinds of candies because I wanted something truly high quality, and the order I received from Supermarket Italy was absolutely fantastic. It’s honestly the best candy I’ve ever had. Some of the sweets brought back childhood memories from my huge Italian family, and most of the candies I ordered were imported from Italy—they’re simply beyond words, so fresh and delicious. The entire shopping experience was extremely easy, the website was simple to use, and my transaction went smoothly from start to finish. Shipping was prompt, everything arrived well packed, and the quality was outstanding. I will definitely be buying all my candy from Supermarket Italy in the future!

September 21, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Arrived warm after days in shipment despite less than 1 hour away

Wow,

The cheese, which was a gift for a sick person who'd requested this cheese but no particular brand, ..a cheese which is raw and unpasteurized which cost me $65 for 14 ounces including shipping.

Okay that's fine not a terrible price since I assumed naturally it's supposed to be delivered cold and with packaging costs, however the cheese arrived to an address which is less than 1 hour from their store and somehow, despite a couple of melted ice packs the cheese was warm, hot even as it's been a hot day .

It also arrived from an unknown to me shipper who delivered it about 9pm on a Sunday night leaving the box in the driveway by the garage.

Despite I'd heard them and retrieved it immediately, it was warm and ready for the garbage with a note in it saying it " may arrive warm" which they say is fine as it's a hard cheese. Why wasn't that on their website, I screenshot their disclaimer which says nothing about their cheeses arriving warm after days in shipment.

Who knows how it was stored before it arrived as it was packaged 9 months ago and expires in 3 months so i have no idea the condictions it was kept in if they would be so irresponsible to ship something in this way arriving warm just less than 60 minutes away. How does that even happen? Even the cheapest UPS or FedEx would be 1 day and the ice shouldn't have melted. I guess ice packs are expensive?

I'm not going to give it to her as a gift because it's already an unpasteurized raw product and you could smell it through the box so I threw it out right away and then went to see if I misread something or just missed something on their website but no, I I realized they never bother to say online before you purchase that it may arrive to you (a whole hour away) warm, but they only mention it after you've bought and paid for it.

It does get better though and funnier...there's a box inside the box that says "free gifts"

Those free gifts are a box of some kind of grain that expires in 4 days, A bag of nuts that expires in 6 days, and cookies that expire in a little over a week. So I assume that's how they get rid of items that are expiring perhaps supposed to make up for me spending $65 for nothing but warm raw and unpasteurized cheese) nobody I know is going to be so crazy to eat, and some expiring food I'll throw out for the squirrels.

I'm afraid to know if they accept returns because it would only give me visions of people who priorly had these food products and returned them because they arrived warm, and then were sent to me or to who they were sent to next lol. But again that's speculation they may not even accept returns or resell them after.

Back to the drawing board to find the raw unpasteurized Parmesan cheese this woman asked me for and to get it to her cool and refrigerated and hopefully before o visit her later this week.

None of this would have mattered had they bothered to be honest and say in their site that they don't ship overnight, and that that don't use enough ice packs or that even if you're literally less than 60 minutes from their store they cannot manage to even ask you if you want your items cool or cold when they get there even if you have to pay more. Then I could have made an educated decision if I wanted to take a chance on getting warm smelly boxes of cheese or shop elsewhere.

Just my experience and opinions of what happened when I tried to but from them. $65 into the trash and I guess there will be some happy squirrels tomorrow.

I did but her another cheese she wanted from another place and I'll update that info if they do a responsible job getting it here cold or at least cool.

** okay., to bring home the point of just what kind of people they are, this actually even gets worse. They replied to my email asking for a photo of ten damaged items ....knowing full well that the cheese would look perfect as you cannot photograph the damage caused by leaving raw cheese in a hot car for several days arriving inedible. This gaslighting to me shows how far they will go in their deceit.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Returning Customer

This was my second order, and I'm very happy. Shipping was prompt and reasonable time-wise. Everything was packaged extremely well. The quality of all items was excellent each time.

August 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I love the great variety of items

I love the great variety of items. I appreciate the many choices of colorful and differently shaped pastas.
Everything was well packed and carefully delivered. The cheese I ordered was unique and tasty. And the balsamic vinegar looks so interesting, I am planning to keep it to give as a gift.
Thank you very much.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

This is a great company!

I have been ordering from Supermarket Italy for a couple of years and they have done a great job. The shipping has only been pretty slow one out of about ten orders. I think that's acceptable. They put on a lot of sales, reply to any problems, and have a huge variety of foods that I cannot find at my small local stores. I will continue to shop here and highly recommend to all! Diane in Colorado

July 23, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Good luck getting your order

A week has passed with no communication since my order confirmation. I email them only to be told they are out of stock. Took my money and never notified me. Wonder if they would have continued to wait for me to inquire. Now I will be completely out of the product before I can order and receive it elsewhere. Never again .

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Love all the products Ordered

Love all the products ordered and have re-ordered. Everything is so much more authentic Italian
And More Flavorful than items in the usual Stores! Pasta,sauces,
cheeses,breadsticks,cookies, crackers,chocolate and More!!

June 10, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I absolutely love all the products I…

I absolutely love all the products I have ordered especially the coffees, sauces and pastas. I am trying to place another order this evening, but having problems downloading the app. Not sure what the issue is, but will contact customer service if I can’t log on with the downloaded app. Otherwise, I love all the products and looking forward to my next purchase (cheese with olives) one of many items I have ordered…

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Delicious olives, great prices

I’ve been a regular for a few years now, and am happy with the prices, careful packing and fast shipping. I’m mostly here for the olives, but am always happy to discover a new tea, spices or some other surprise - it’s always been good.
A few olive loving friends have also become fans.
Only one time a single jar in an order arrived broken, and was immediately refunded.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great store

I have ordered several times from supermarketitaly.com and I am never disappointed. I appreciate the variety and decent pricing. Each items is always well packed in every order I have received. I look forward to ordering again soon.

June 9, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look