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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly website, highlighting its straightforward design and lack of unnecessary distractions, which made the ordering process simple. Consumers also value the availability of products that are hard to find elsewhere, with some mentioning specific items they had been searching for over a year. People also appreciate the quick response times and helpfulness of customer service representatives, particularly when resolving issues with orders. However, some reviewers reported issues with order fulfillment and delivery times, with some orders being delayed or canceled due to products being out of stock. A few customers expressed frustration with the lack of proactive communication regarding these issues, wishing they had been informed sooner about the unavailability of items. Despite these issues, many customers were satisfied with the prompt refunds and the courteous service they received when they contacted customer support.

Based on these reviews

Rated 4 out of 5 stars

We ordered from this company after checking Trustpilot reviews first. They charged our card $68.68 on 6/29/25. Today I went to check status of the order, as it hasn't been received. The order... See more

Rated 4 out of 5 stars

I'm altering my previous review which was negative in nature due to a lack of response from the company. Since then I have been able to contact them and a full refund was made and arranged through ema... See more

Rated 4 out of 5 stars

I looked online to determine if any companies were still selling a supposed discontinued product that I LOVE!! Herbal Magic deodorant has been discontinued in stores and on Amazon, so I did a search,... See more

Rated 4 out of 5 stars

WHEN I was contacted by your rep, only AFTER I left my original review, they were helpful and thoughtful. Had this occurred BEFORE almost a month had gone by WITHOUT any updates the negative response... See more

Rated 3 out of 5 stars

Many weeks went by with no delivery of my order or any information about it. I figured the items were likely to be hard to get and might take a while, so I waited and didn't contact them for a long... See more

Rated 5 out of 5 stars

Good checkout cart, although this vendor should consider free shipping options when a purchase is $26.00 Spending is on a decline due to not having a industrial business model we once had ! Most mone... See more

Rated 5 out of 5 stars

I see a lot of negative reviews, but not my experience. I emailed that my order did not arrive, after checking TT found because of a supply chain issue, my 3 pairs of shoes were not available at the... See more

Rated 3 out of 5 stars

Jj cxld my order bc unbeknown to ne, my product is not available. So three stars for him catching that. But this info shud hav been made avail to consumer at time of ordering bfore my card was charged... See more

Rated 5 out of 5 stars

I contacted Supply Center because my product hadn't arrived yet. They got back in touch right away & let me know the manufacturer was experiencing problems with the product and so wasn't able to fulfi... See more

Rated 5 out of 5 stars

Supply center provided excellent customer service and prompt response to my emails. They were also quick and efficient in implementing my refund since it ended up that the ordered product had become... See more

Rated 3 out of 5 stars

I placed an order for a product. Supply Center USA deducted the money from my account but nearly a month later, no product and no communication. That is why I'm giving them three stars. I emailed them... See more

Rated 5 out of 5 stars

I have been looking for Garnier Whole Blends Oat Delicacy products for over a year now. The stores I shop at discontinued that particular Blend, but I found a conditioning product on your website! Ya... See more

Rated 5 out of 5 stars

Ordered special use denture cleaners. Was informed delivery would be somewhere around 3-4 qweeks. Called on June 2 and asked about status of the order. Customer service checked the status of ou... See more

Rated 3 out of 5 stars

Your response to problem was instant even though it wasn't what I wanted to hear. I don't have time to go further but I did appreciate your quick service even though I should have been notified a mont... See more

Rated 5 out of 5 stars

First time customer... everything went well except for some of the visual content overlapped on the screen. I'm using an Android phone that has some issues so it's likely my problem not the website's... See more

Rated 5 out of 5 stars

Gotta tell y'all this stuff is great!!!! and smells amazing!!! It was recommended to me by a co-worker that works in our hospital O/R!!! I'm a bath/body works girl to the core but this liquid silk wor... See more

Rated 4 out of 5 stars

I was very disappointed at checkout because of the shipping time. I can not wait 2-4 weeks for my order. Sent an email and JJ answered my query with much respect, so appreciate that. He was very infor... See more

Rated 5 out of 5 stars

I left a voice mail asking about the case of diapers I'd ordered mid-May asking for a return call as to the status. JJ responded via email within minutes to let me know the warehouse the product was t... See more

Rated 3 out of 5 stars

I appreciate your quick response, but it would be nice to know ahead of time when a product is out of stock instead of waiting for weeks and getting perturbed cuz this could be another rip-off experie... See more

Rated 3 out of 5 stars

J.J. provided good information but sadly, due to circumstances beyond his control, had to completely cancel my order. He never did explain why the S&H charges were exorbitant. The items I purchased to... See more

Rated 5 out of 5 stars

Better price than Amazon. It's a long-term effect medication, not an instantly gratified purchase. Lower costs are highly appreciated. The above commentary was premature. It's July 15th today and w... See more

Rated 4 out of 5 stars

I appreciate Supply Center USA promptly refunded me several weeks ago. However, recently when I asked if you now has Raw Female on stock, I was told I had to complete a feedback survey first. Now t... See more

Rated 5 out of 5 stars

I liked your prices, and the fact that I saw items that are often unavailable at other websites and your excellent customer support and service!! JJ is amazing!! I sent an email re: my order status, a... See more

Rated 5 out of 5 stars

Great that you have the product. Love, love, love it!! Mielle must have discontinued on its site. Easy to order. Availability of introductory coupon was an incentive over shopping at another retaile... See more

Rated 5 out of 5 stars

I am disappointed Supply Center was not able to provide the product it offered, and I ordered. Weeks went by and my order never arrived. Only when I contacted customer service did anyone followup on t... See more

Rated 5 out of 5 stars

At least you gave a quick response. I understand about orders. I, too, am in an embroidery busy which require me to get products in from various other companies I order from in order to finish my par... See more

Rated 5 out of 5 stars

It was my second attempt at contacting the store for an item that had not been delivered in 7 weeks (3-5 weeks post due date). However, at the second attempt this wonderful person researched my order... See more

Rated 5 out of 5 stars

I placed an order with Supply Center on May 16. I understand that it may take a while for orders to be filled. But decided to cancel the order after a month, still waiting for my order. I sent an emai... See more

Rated 3 out of 5 stars

I waited a whole month before asking about my order. Then was told that an item is not available, so I'm getting a refund. While I appreciate the refund, why didn't Supply Center contact me sooner??... See more

Rated 4 out of 5 stars

I'm giving a four star review in that I had a mixed experience but it was handled very well! The product I ordered was no longer available and so never shipped. When I contacted Customer Service, my m... See more

Rated 4 out of 5 stars

It was good and quick response to my email ask where is my order thank you BUT The fact that I had to call three weeks later to follow up, even though the company had decided recently to cancel my or... See more

Rated 3 out of 5 stars

The site said fast free shipping but when I got my order placed it started 14 to 28 days for the shipping time. Not exactly fast. After some time I reached out to then inquiring about where my order... See more

Rated 5 out of 5 stars

I inquired about the status of an order and TT answered my inquiry in just minutes and processed a refund because one of the products I ordered is no longer available. TT also gave additional informat... See more

Rated 5 out of 5 stars

I cannot find this deodorant in stores anymore! I like the fact that it’s aluminum-free, and I prefer its larger roller ball over the tiny ones in other roll-on deodorants. Please keep making this p... See more

Rated 5 out of 5 stars

I just ordered a supply of Biotene Gentle Mint toothpaste from this site, as it appears to be one of very few places that still has the product in stock; from the Biotene website, this specific toothp... See more

Rated 5 out of 5 stars

The reply I received gave a thorough and knowledgable answer. It explained the problem very well. Any customer appreciates that. My only issue is that I wasn't informed sooner. However, I imagine the... See more

Rated 5 out of 5 stars

My order was not delivered and TT from customer service responded within 24 hours and explained that the item was out of stock and Supply Center thought that it would soon be back in stock. He immedia... See more

Rated 4 out of 5 stars

Being able to order the XXL men's disposable underwear Without a huge hassle. I've been trying to order these for him since 11:45 am this morning and it's now 3:43 pm. I'm so irritated I can't even... See more

Rated 5 out of 5 stars

This experience concerns the information sent to me regarding my order that was cancelled. The person sending me the info was JJ. I found the info very helpful and easily understood. Included was reas... See more

Rated 5 out of 5 stars

I had a response back from supply center USA within minutes of sending them an email. In fact, two emails back to back or answered quickly and professionally with information that I needed to know. I... See more

Rated 5 out of 5 stars

JJ was prompt in responding to my question about a product and why it wasn’t shipping. He researched and found that the manufacturer is not currently making or supplying it. JJ took time to explain ev... See more

Rated 5 out of 5 stars

I had emailed a question about a product I was interested in purchasing about it being in stock. Few months back I was given a refund because the product was out of stock and I wasn't sure if I could... See more

Rated 4 out of 5 stars

I ordered an item that said it was available on their website. Waited a month with no order update, so I emailed support. TT replied back to my email, apologizing for the delay and explaining the supp... See more

Rated 5 out of 5 stars

This particular person TT solved my issue on 1st attempt -excellent job . I had emailed another person 3 different times with no help whatsoever .They merely copied and pasted FAQ from their site .... See more

Rated 5 out of 5 stars

I emailed Supply Center USA to learn the status of my order. Within 30 minutes of sending my inquiry, I had an email response from Supply Center. Their vendor was having production problems and was... See more

Rated 5 out of 5 stars

This was the first time I tried this company. I placed an order, received an email confirming the order. But never received any confirmation email about the order being shipped out. I reached out t... See more

Rated 5 out of 5 stars

This was my first time ordering from you, though I am very ill & often require assistance with walking & everything technical these days despite having 2 Masters Degrees…. I navigated your site, place... See more

Rated 5 out of 5 stars

You will NOT order anything from Supply Center USA or from any company located at 30 N Gould St Sheridan, WY 82801. This is an address designed so LLC's can be easily created. The address is for Cor... See more

Rated 5 out of 5 stars

I’ve been looking for Nordic Naturals Daily Immune Defense for months now in Publix, Whole Foods, Ada’s and no one has had it. I was going to try and order it from actual company but your site Supply... See more

Rated 4 out of 5 stars

Supply center has a good range of home goods and electronics at reasonable prices. The store is easy to use, though i noticed shipping can be a bit slow and popular items sometimes run out. Overall it... See more

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Company details

  1. Vitamin and Supplements Store
  2. Grocery Store
  3. Health and Beauty Shop
  4. Household Goods Wholesaler
  5. Pet Supply Store
  6. Skin Care Products Vending Machine

Written by the company

*** ATTENTION *** We recently lost an important member of our team. We are currently not accepting new orders. However, we still offer full customer service. Please don't hesitate to contact us if you need anything. If you have a question about an order you want to place or have already placed, please send an email to the email address on this Trustpilot profile page or visit our customer service website. Links can be found on this TrustPilot page. Thank you!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

I blame Trustpilot's 4+ star rating

I blame Trustpilot's 4+ star rating. I placed an order a $60 order in May because this site gave me a false sense of security. Now all the links to the site are broken, the company is unsearchable, and your broken review system still has them listed as a reputable business. Supply Center USA is a complete scam, and Trustpilot needs a better review synthesis scoring system for businesses that may be conducting legitimate business one day and scamming people the next day.

October 16, 2025
Unprompted review
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Rated 1 out of 5 stars

I did not receive my order

I did not receive my order. I was in the middle of a big move from Puerto Rico back to the states and tried reaching the company and filing a dispute with my bank. Today I have learned you lost a key member to your team & that is perhaps why I never received my supplements. I am so sorry to hear that.
Could you please make sure my order gets to me? I have a new address that I will supply when contacted. Thank you! Kindly, Nikki

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER!

DO NOT ORDER!

After reading high rated reviews, I placed an order and recieved a reciept. After waiting the maximum timeframe (3 to 4 weeks), I attempted to use the "Contact Us" link found at the bottom of the receipt. The link took me to a webpage that was only an error message. The link never worked and I lost my money.

July 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Missing Order

I placed an order on June 21, 2025 and to date have not heard anything from the company and have not received the order. I have had no success in trying to contact the company. No phone number is available and I cannot even email my problem.
I would not recommend this company at all.

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

It's a technically advanced / pro scammer op...

It is a professional scam and a very sophisticated one. They have their scammers posting here pretending they "thought it was a scam and then contacted the company and got what they needed." This is total BS. I ordered in June. I didn't get anything. When I try to use the links they provided - they are all broken. I think they send every "customer" uniquely generated links to contact for support that will break immediately or after a certain length of time. I didn't click until now - 2 months later - and none of them work and I can't find the original site I used, but I can see here people are still buying from them successfully.

August 21, 2025
Unprompted review
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Rated 1 out of 5 stars

TOTAL SCAM, DO NOT BUY FROM THIS FAKE COMPANY!!

I ordered $96 worth of Starbucks coffee back on May 5. There was a long wait time for shipping, but I didn’t mind as long as I would get it by July. Needless to say, it never arrived and as others have mentioned, the link to check the order didn’t work. I received another email June 28th stating my order was getting ready to be shipped, but then never heard another thing. Once again, the link to respond or check my order is fake.

Buyers beware! This is a scam website! Don’t order from them despite the positive reviews they somehow have!!!

August 17, 2025
Unprompted review
Rated 4 out of 5 stars

Supply center has a good range of home…

Supply center has a good range of home goods and electronics at reasonable prices. The store is easy to use, though i noticed shipping can be a bit slow and popular items sometimes run out. Overall its a decent place to shop.

July 31, 2025
Unprompted review
Rated 1 out of 5 stars

Scam?

Like others, I think it’s a scam. Ordered in June, haven’t heard anything, checked again today and the website is completely gone

August 11, 2025
Unprompted review
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Rated 1 out of 5 stars

I placed an order on June 24

I placed an order on June 24, 2025 and as of August 10, 2025 I still have not received my order. I tried to click on the links in the email to contact them and the link says its not valid. I don't have a way to contact them to get my money back.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Quick resolve to my issue

JJ, the customer representative, explained why I had experienced the problem with my order, took care of my issue immediately, and I received a refund the same day.

July 12, 2025
Unprompted review
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Rated 3 out of 5 stars

Couldn't get my order, but they made it right

Many weeks went by with no delivery of my order or any information about it. I figured the items were likely to be hard to get and might take a while, so I waited and didn't contact them for a long time.

Once I contacted them, they checked into my order, found they could not get the items, and quickly sent a refund with no problem at all.

July 4, 2025
Unprompted review
Rated 4 out of 5 stars

Resolved-Order charged, no delivery, website "no longer available"

We ordered from this company after checking Trustpilot reviews first. They charged our card $68.68 on 6/29/25. Today I went to check status of the order, as it hasn't been received. The order link and the website return a message of:
Something went wrong.
What happened?
The link you followed is no longer available.
I also tried to reach the website through Trustpilot and received the same result.
After I wrote this, I found an email address and emailed the business. I received an immediate response stating the website was down for maintenance, that the product was unavailable, and showing a credit. Increased the review from 1 to 4 stars because I should have received an earlier communication from them advising the problem and crediting back my card.

August 1, 2025
Unprompted review

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