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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to providing top-notch service from the initial design phase to the final installation. Consumers highlight the professionalism, friendliness, and efficiency of the staff, noting that every team member is dedicated to ensuring customer satisfaction and delivering outstanding results. People appreciate the high level of care and attention to detail throughout the entire process, which contributes to a seamless and enjoyable experience. Consumers are particularly impressed with the quality of the furniture and the expertise of the fitters. Reviewers emphasize that the products are not only beautiful but also functional and perfectly tailored to their needs. Customers also commend the company's ability to handle complex projects with ease, finding innovative solutions to challenging design requirements. The overall sentiment is that this company provides a premium product and service that is well worth the investment.

Based on these reviews

Rated 5 out of 5 stars

The original sales pitch was the most reassuring we received, though the quote was not the cheapest. We took our time considering but was not pressured to commit. We were given a date and that was ad... See more

Rated 5 out of 5 stars

The service was excellent from start to finish and the after service continues to be the same. The speedy response times and professionalism from all of the people involved has been exceptional and m... See more

Rated 5 out of 5 stars

This is a great company and we highly recommend Simon the designer listened to our ideas, and his design was excellent blending our two rooms together. We would like to thank everyone involved ,... See more

Rated 5 out of 5 stars

As soon as I saw the curved door on the Optima range, I knew that it was what I wanted for my guest bedroom which has a sofa bed and doubles as a sitting room. My contacts with Strachan were positiv... See more

Rated 5 out of 5 stars

We previously had Strachan furniture in our home office and decided to update the layout. We approached several companies however the Strachan designer gave us the most confidence and the layout he de... See more

Rated 5 out of 5 stars

Three years ago my late wife and I decided to move to a new apartment. The apartment we were leaving had bespoke shelving and cupboards fitted, by us, in a large hall area. We decided to try Strachan... See more

Rated 5 out of 5 stars

Everyone I dealt with was helpful and offered good advice. Very importantly, the work programme set out at the beginning was maintained which allowed me to plan other activities in preparation for mov... See more

Rated 5 out of 5 stars

I recently had a dressing room fitted. The planning stage was thorough and the design created met all my expectations. The fitter arrived on time and worked to a very high standard throughout the we... See more

Rated 5 out of 5 stars

Strachan have just finished (30.04.25) installing a Murphy bed and other fitted furniture into our small box room. I have to say my wife and I are very impressed with the end result and ever... See more

Rated 5 out of 5 stars

I could not be more pleased with how the fitted wardrobe looks. The installer of the wardrobe was excellent, he took the old wardrobe out and installed the new one with no damage to the surroundings a... See more

Rated 5 out of 5 stars

This is the best company I have ever used. We have had bedroom wardrobes fitted, as well as a study area in our new house. It was expensive but the results are perfect and enhance the rooms. The cust... See more

Rated 5 out of 5 stars

We had a pull down bed installed a year ago- a brilliant investment . However I had an issue as the bed was squeaky. Strachan were really helpful about doing the repair under their guarantee. Lawrence... See more

Rated 5 out of 5 stars

We have just had a wall bed fitted in our guest bedroom and we could not be more pleased with the entire experience with Strachan. We would like to say a big thank you to everyone involved: Custome... See more

Rated 5 out of 5 stars

I cannot praise Strachan highly enough. Their designer was friendly, knowledgeable and very adept at coming up with a design that would work. When I had some problems with the main payment, Customer... See more

Rated 4 out of 5 stars

We had a vision of what we wanted and had 3 people to quote. We were most impressed by Phil Wills- he pointed out the issues with our plans and proposed solutions. Having pondered the results over a... See more

Rated 5 out of 5 stars

The service from start to finish was excellent from the initial survey to the fitting of the furniture. All representatives were polite and courteous. The fitter (Lawrence Strong) came on time and... See more

Rated 5 out of 5 stars

From the excellent design visit by Simon Thompson, the second measurements and the fitting itself, we were treated to top class customer care. Emma (and Stuart) in the office were always helpful and... See more

Rated 5 out of 5 stars

We are very happy with the new bespoke wardrobe installed in our master bedroom. Impressed with the way the whole project was handled and co-ordinated to suit the dates convenient for us. The qualit... See more

Rated 5 out of 5 stars

The moment we decided to use Strachan's, we found the whole process from planning to the instillation of the Verona fitted bedroom furniture range, seamless. The company kept us informed at every st... See more

Rated 5 out of 5 stars

What a lovely caring company who did a beautiful job in our very old house. From Eric the designer and Steve the fitter to Catherine who coordinated everything.... it was a very tricky job with old... See more

Rated 5 out of 5 stars

Strachan have just completed two projects for us, having previously completed five other projects over a 20year period. The quality of their products and their superb fitters are second to none.We... See more

Rated 5 out of 5 stars

Strachan is excellent in every way. I have had a large master bedroom fully fitted with wardrobes,dressing table, bedhead, bedside cabinets and chests of drawers.And a stunning mirror. This was... See more

Rated 5 out of 5 stars

New home office designed by Chris Newton to our requirements and beautifully fitted in February by Steve. We absolutely love it - it’s exactly as we hoped and combines all out needs and is a pleas... See more

Rated 5 out of 5 stars

Its a long since I have been so impressed by the quality of caring, design, and workmanship, when people have done work for me. Strachan are the ACE team by far. From the delightful lady on the phone,... See more

Rated 5 out of 5 stars

We could not have hoped for a more friendly, professional and thorough approach to the installation of our new bedroom furniture. The attention to detail was impressive assisted we feel sure by the... See more

Rated 5 out of 5 stars

We had a spare room turned into an office and sometimes bedroom with a pull down bed. I’m so thrilled with the outcome. Can’t recommend Strachan enough. From the design visit through to Installation e... See more

Rated 5 out of 5 stars

Strachan were chosen to design and install a long fitted range of cabinets with glass doors and other cupboards with drawers under or alongside. The finished result is breathtaking. Everything I had... See more

Rated 5 out of 5 stars

We had a bespoke set of shelving and cupboards made by Strachan to a very specific brief looking for something a bit different and uniquely sized. The team was very supportive and responsive througho... See more

Rated 5 out of 5 stars

We have used Strachan previously so had high expectations. We were not disappointed. We order bedroom furniture and some bespoke cupboards for entry & hall ways. Strachan were thorough throughout t... See more

Rated 5 out of 5 stars

Brilliant experience from start to finish. Helpful designer arrived and talked through the practicalities of the spaces. Furniture was then made with no problem around a number of changes which were r... See more

Rated 5 out of 5 stars

First class service. Great communication throughout from start to finish. Beautiful furniture fitted to perfection. It all came at a price however money well spent. We had the great pleasure of Aran w... See more

Rated 5 out of 5 stars

So pleased with our new study. Loads more storage space but also more overall space in a small room thanks to fitted furniture. A real transformation. Very good communications from the office thro... See more

Rated 5 out of 5 stars

Strachan are a great Company to deal with. The designer Andrew was very helpful and together we can up with a beautiful fitted bedroom. Catherine and Ellie at the office were always very helpful a... See more

Rated 5 out of 5 stars

From the first designer visit through to the installation with covid 19 in between, all went very smoothly and my study looks exactly as the designer had promised.The sales person was not pushy unlike... See more

Rated 5 out of 5 stars

We had a dressing room fitted in our new home. First of the all the Design Consultant Phil Wills was excellent. He listened to our design ideas and delivered exactly what we had dreamt of. The furni... See more

Rated 5 out of 5 stars

We have used Strachan before for a full fitted bedroom- the results were well beyond expectation- superb! Now in a new home we needed a small insert into an alcove in a guest bedroom to give much n... See more

Rated 5 out of 5 stars

This is the second time we have had furniture fitted by Strachan, on each occasion Simon Thompson did an excellent job with the design. This time there was a complex bedroom and a study both with diff... See more

Rated 5 out of 5 stars

The service you will get from Strachan from start to finish is superb. We had our first installation from them thirty years ago and the furniture was still going strong when we moved house last year.... See more

Rated 5 out of 5 stars

So good I had to use them twice! One of the best, most professional organisations I've dealt with. Clear, proactive communication and a level of workmanship that instils confidence. I had th... See more

Rated 5 out of 5 stars

Commitment to excellence and professionalism. The attention to detail and the quality of the product, and the level of customer service were all top-notch. We are thrilled with our bespoke Libra... See more

Rated 5 out of 5 stars

This is the second time we have used Strachan. Our first experience some 10 years ago in another property was so good that we had no hesitation whatsoever in engaging them again. The whole experienc... See more

Rated 5 out of 5 stars

Very pleased with installation of Wardrobes and dressing table. This is a premium product that has lived up to its promise. The furniture is a cut above the competition, everything fits perfectly and... See more

Rated 5 out of 5 stars

Top quality fitted furniture with professional team. We were looking for storage in our lounge area, but wanted something with a bit of extra detail. We opted for New England English Oak. We were... See more

Rated 5 out of 5 stars

It's a bit of a leap of faith when you are spending significant amounts of money with a company you've only come across on the net. I can assure you it has been money well spent. At all stages from t... See more

Rated 5 out of 5 stars

I had a problem with my folding wall bed becoming increasingly heavy to raise and lower, taking 2 people instead of one to do the job. I contacted Strachan asking for advice on how any adjustmen... See more

Rated 4 out of 5 stars

We are very pleased with the installation and the final appearance of the wardrobes and chest of drawers. The quality is excellent and reflects the cost. The service we received including view... See more

Rated 5 out of 5 stars

Everything from the initial contact with the company, through the design process and the actual fitting of the handcrafted wardrobe has been an exemplary experience. The actual wardrobe furniture that... See more

Rated 5 out of 5 stars

If you have a complex job or want higher quality than the high street offering, just go to Strachan. We had a very challenging design and they just didn't stop until it was right. Expensive? Yes. But... See more

Rated 5 out of 5 stars

We had a walk-in dressing room fitted out for our teenage daughter. Strachan were excellent from start to finish. The design was easier to visualise when compared to two other competitors we also so... See more

Rated 5 out of 5 stars

I am extremely pleased with my furniture installation. The quality of the cabinets etc is excellent. I had work done in three rooms in my small house and it feels transformed. Lawrence Strong... See more

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Company details

  1. Fitted Furniture Supplier
  2. Bedroom Furniture Store
  3. Cabinet Maker
  4. Furniture Manufacturer
  5. Furniture Store

Information provided by various external sources

With four generations of furniture making history, Strachan has unrivalled expertise when it comes to creating bespoke fitted furniture. We’re a family business with an emphasis on quality and service. From our origins as a small cabinet maker to the national brand we are today, the customer has never stopped being our number one priority.


Contact info

4.8

Excellent

TrustScore 5 out of 5

328 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Everyone I dealt with was helpful and…

Everyone I dealt with was helpful and offered good advice. Very importantly, the work programme set out at the beginning was maintained which allowed me to plan other activities in preparation for moving to a new flat. Gio, who fitted the furniture, was meticulous in his attention to detail and careful to ensure everything fitted properly.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and quality furniture

We previously had Strachan furniture in our home office and decided to update the layout. We approached several companies however the Strachan designer gave us the most confidence and the layout he designed met our requirements. They are not the cheapest but the quality is great and the service we received from placing the order through to installation was excellent. Very pleased with the results.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Superb handcrafted furniture

Everything from the initial contact with the company, through the design process and the actual fitting of the handcrafted wardrobe has been an exemplary experience. The actual wardrobe furniture that has been fitted is beautifully crafted and the fitter, Aaron, was magnificent. He was professional, efficient and friendly throughout the whole process and completed an excellent job. Thanks to all involved at the company!

September 11, 2025
Unprompted review
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Rated 5 out of 5 stars

excellent construction

The original sales pitch was the most reassuring we received, though the quote was not the cheapest. We took our time considering but was not pressured to commit.
We were given a date and that was adhered too. Peter the installer turned up and stayed with us until completion, he worked from 8 until 6 each day and was obviously a craftsman, he like everyone we dealt with were considerate professionals. I am impressed enough to ask for a quotation for future work

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

A long journey to to superb result

Three years ago my late wife and I decided to move to a new apartment. The apartment we were leaving had bespoke shelving and cupboards fitted, by us, in a large hall area. We decided to try Strachan to make and fit similar wall units in the living room of our planned new apartment. It has taken 3 years, during which time my wife sadly died, to make this move but to a totally different apartment than that first intended. Strachan have kept abreast of all these changes and adapted design to suit changing needs and locations. The final units were fitted by an exceptionally good, and understanding carpenter known as "Gio". Even at this last stage he checked that my needs were being fully met and made small adjustments. The final result is both beautiful and practical. It accommodates both ornaments and books and even one lamp. Units have been designed to accept cables to any position needed to feed power to the lamp and the internet hub. Strachan may not be cheap but their design, quality and support have resulted in a top quality feature in my living room which has been well worth the wait and cost.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

I could not be more pleased with how…

I could not be more pleased with how the fitted wardrobe looks. The installer of the wardrobe was excellent, he took the old wardrobe out and installed the new one with no damage to the surroundings at all. He was exceptionally careful, considerate and polite.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company in all departments

As soon as I saw the curved door on the Optima range, I knew that it was what I wanted for my guest bedroom which has a sofa bed and doubles as a sitting room. My contacts with Strachan were positive throughout, especially Georgina who was my main contact on the phone when I was making sure that the drawings were showing exactly what I wanted. Lawrence, the fitter, was excellent too, taking time to get everything spot on. He even phoned the cabinet maker to make sure that the magnetic catches on the curved door, which he had never fitted before, were going in the right places.
I am thrilled with the furniture and the grandchildren who came to help me fill the cupboards raved about the look and quality.
It was expensive but it was worth what I paid!

August 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Folding bed operation problem.

I had a problem with my folding wall bed becoming increasingly heavy to raise and lower, taking 2 people instead of one to do the job.
I contacted Strachan asking for advice on how any adjustments to the spring dampers could be made.
They got straight back to me saying the bed is still under the 5 yr warranty and arranged for an installation technician to visit free of charge.
The engineer came yesterday (August 20th 2025) and agreed it was exceptionally heavy.
He spent around half an hour making multiple adjustments and was finally satisfied with the operation, added me to test it and incredibly I can now lower the with virtually no assistance and raise it with minimal effort.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

This is a great company and we highly…

This is a great company and we highly recommend
Simon the designer listened to our ideas, and his design was excellent blending our two rooms together.
We would like to thank everyone involved , Howard (surveyor) delivery drivers and customer service.
Laurence made the fitting look easy , as all good tradesmen do .
We can’t believe the difference the furniture has made to our rooms .
Thank you Mr Mrs Morris

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Wall bed installation

We have just had a wall bed fitted in our guest bedroom and we could not be more pleased with the entire experience with Strachan. We would like to say a big thank you to everyone involved: Customer Service, Malcolm (design consultant), Howard (surveyor), Dave the delivery driver and Laurence our fitter. They have all been very professional and a delight to work with. Laurence did an exceptional job, arriving punctually, wonderful installation and a pleasure to make coffee for! A very happy chappy, he left the room spotless during the installation and when the job was complete.
We would not hesitate to recommend this company.
Mr & Mrs Abery

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

This is the best company I have ever used.

This is the best company I have ever used. We have had bedroom wardrobes fitted, as well as a study area in our new house. It was expensive but the results are perfect and enhance the rooms. The customer experience was exactly how it ought to be; with helpful & totally efficient office staff, & punctual and professional workers. Delighted to recommend this company and only sorry that they don't fit kitchens as well!

July 18, 2025
Unprompted review
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Rated 5 out of 5 stars

We have used Strachan before for a full…

We have used Strachan before for a full fitted bedroom- the results were well beyond expectation- superb!

Now in a new home we needed a small insert into an alcove in a guest bedroom to give much needed storage. Stewart, a Senior Designer, was amazing and envisaged immediately what we needed while making most of the space and looking fabulous! Our new furniture was installed seamlessly, looks as if it always belonged in this room, is of immensely superior quality and the fitting was clean, precise and beautiful. Can’t believe what a difference it has made to this room and can’t thank Strachan enough- efficient, classy, and professional. I wouldn’t consider anyone else to fit our furniture.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Strachan appreciation

We have been very satisfied in all our dealings with Strachan and are pleased to recommend the company. The fitters were excellent and nothing was too much trouble for the kind office staff.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Back for more.

We chose Strachan following a previous excellent installation of bedroom units in our last property. Once again the process was smooth and professional, office staff were efficient in answering queries, the design process was expertly done, and Dmitri the installer was meticulous at the sharp end. Thank you to all involved for an excellent job.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

The moment we decided to use…

The moment we decided to use Strachan's, we found the whole process from planning to the instillation of the Verona fitted bedroom furniture range, seamless.
The company kept us informed at every stage either by phone or emails and our fitter Laurence, was polite and considerate whilst he was in our home.
We would highly recommend this company not only for their products but also professional approach towards their customers.

June 26, 2025
Unprompted review
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Rated 4 out of 5 stars

Wardrobe installation

We are very pleased with the installation and the final appearance of the wardrobes and chest of drawers. The quality is excellent and reflects the cost. The service we received including viewing in the showroom, the visit by the area representative who helped us design the bedroom furniture to fit the room and the installation process was excellent.

Peter who fitted the wardrobes was punctual, completed the work to a high standard and left the room clean and tidy once he had finished.

There were a couple of issues with a wardrobe door and shoe rack but these were quickly resolved to our satisfaction

I would use Strachan again for fitted furniture.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had a dressing room fitted

I recently had a dressing room fitted. The planning stage was thorough and the design created met all my expectations. The fitter arrived on time and worked to a very high standard throughout the week of the installation. His workmanship was excellent. After sales care was second to none. The dressing room /drawers in the Principal bedroom look amazing and are much admired. I highly recommend Strachan Furniture for providing a first rate service.
Ann Crines

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

High-Quality Work and Service from Strachan

If you have a complex job or want higher quality than the high street offering, just go to Strachan. We had a very challenging design and they just didn't stop until it was right. Expensive? Yes. But you get what you pay for. Excellent design + excellent customer service = excellent end result.

May 7, 2025
Unprompted review

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