Martin “Winchester Warum” MDM

United Kingdom

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Review of DHL Express UK


Rated 2 out of 5 stars

Terrible late delivery update Ugh!

I was given a 2 hour delivery time. The delivery was 45 minutes late with NO update. I tried to find out the reason and was given the ‘run around’ on WhatsApp. This process was useless. The robot needs a re-boot. The alternative was a Premium Rate 084 call! I will not use DHL again. Please compare your service against DPD, they keep you informed.

January 16, 2025
Unprompted review

Reply from DHL Express UK

Dear Martin “Winchester Warum” MDM,

Thank you for taking the time to leave a review.

I'm ever so sorry for the lack of updates you've received during this process, and even more so that the goods didn't reach your possession within the allotted time slot.

I can appreciate this service has been far from ideal, hence feedback will be passed onto the relevant departments so we can make improvements to our general service.

Apologies again for the inconvenience we've caused, although I'm pleased to see we were able to deliver this item successfully on the estimated delivery date.

Kind regards,

Amrick