Square Enix Reviews 424

This company is trash. Any of their apps u have to pay for or free. Doesn't matter if it's a game or tool. They literally produce trash. How are they still around

Lied to regarding an order, delayed shipping(game was released today but they havent shipped yet), Prices higher than regular retail stores and exclusives not being quite a exclusive as they claimed. I won't be purchasing from here again. Most lilely will pursue a refund via paypal

Do not buy from their US online store. They have no customer service phone number, just some interns who answer (or don't) email. If you think you can secure items by preordering them, you're wrong. They will allow preorders to go out of stock and not tell you. If you try to do a charge back they will ban your account. Buy literally from anyone else but this store. Even their Japanese store with a proxy is better than their US store. This has been going on ever since FFXIV launched and despite constant complaints about it they have not changed anything because they only care about customer service for their Japanese speaking players.

I hope this company goes bankrupt.

I HAVE MADE LITERALLY 3 ACCOUNTS AND ALL I GET IS FRUSTATION BECAUSE THEY SAY MY ID OR PASSWORD IS INCORRECT WHEN I TRY TO LOG IN MIDTASY 14 I AM ACTUALLY MAD LIKE I HAVE NOT BEEN THIS FRUSTRATED WITH SOMETHING IN A LONG DAMN TIME THIS IS SO HORRID

Been trying to get a refund for a preorder I placed in 2021 for months now since they never actually shipped it out, due to the fact that when I actually placed my preorder, I placed it in their EU shop, since the UK was still in the EU back then and the dedicated GB site didn't actually exist. They never bothered to notify me, or refund me about the fact that they were never going to ship the item in teh first place, until I actually complained... That was months ago, still no refund, despite exchanging a dozen or so emails up to now...

Terrible Customer Service people literally ignore your calls or refuse to acknowledged replies to emails I have never been so insulted as a paying customer with such a lack of service. I wanted to pay the entry sub for FFXIV but for some reason my card is being blocked on their system the same one I have used for years then they want me to use their more pricey standard sub to pay for a month without any compensation, game cards which I refuse to buy online or their crysta scam which I hear folks have had problems with bah!

Absolutely atrocious customer service for the gear store.

After months of communication, identity checks and bunch of false promises, I still have NOT received my refund for a lost item.

While I was in contact with a polite and informative person through email, it didn't lead to anything else than stalling and incorrect treatment towards me, the customer.

Stay away from this company at all costs.

(If the issue will be resolved in the future, I will adjust my review accordingly)

Edit: After 7-8 months, I got the refund. +1 star.

The email thread started on June 21st, Final Fantasy Dimensions has a minigame called Breakdown Dimensions which crashes on Android.

I let them know so they can fix it, I share a video with the crash, they went through the standard process of asking me to reinstall, check my wifi which is fine I guess.
But then they started asking ME to keep testing their random solutions that did not work, then I told them they did not work, and I keep sharing more videos. They answered me back that they don't receive attachments and I had to send it to an alternate email which means they completely ignored my first video and they didn't even care to notify me or check it. In the end they "acknowledge" the problem and they don't provide an estimate for a solution, just to check the news. Every single email had apologies but none of them had actual solutions.

This back and forth took until July 20th, without a solution, just a "stay tuned somewhere for the fix" after I performed all their QA.

Had the worst support experience ever with any customer service I've encountered so far. They asked me multiple times (which took over two weeks btw) if I really wanted to unlink my Square Enix account from Steam. I had already mentioned in my first contact email to unlink it so I could use a new square enix account on Steam. At the end of it all, they sent me a link that required filling out some information to disconnect the account (which could also take up to one week). Why not send this instead of asking me multiple times if i want to really unlink my accounts and letting me wait 2 weeks?

Wow, I got Shadow of a Tomb Raider. In the opening scene, my computer would not work to make a simple jump (W key + Space key). I searched online but was unable to find anything for this glitch. I attempted to contact these people because apparently making an account is the only way they will talk to you. (nothing like ANOTHER USELESS ACCOUNT, to be used 1 time a year). Ok, so I decided I would actually make the account. After no less than 15 attempts I gave up. Each time there was some (undeterminable) problem with either the name or pw or email or my pets name or some such BS. I finally gave up on this debacle, if I can't even ask a SIMPLE QUESTION without wasting an hour + of my life they can kiss my (body part). It is easier to just never buy another product that they sell or develop. Amazing how poor so many of these companies are at respecting customers (& potential customers) time and actually having any semblance of Customer Service. It is all just talk, they all treat customers like dirt.

Just horrible. Wont even receive a confirmation email after opening a ticket.
Live support doesnt exist.
You are literally left alone even though you wwant to throw money at them and purchase items in the store e.g..

There is no customer support they don't care what customers think even when they knowingly put out things that don't help players and intentionally make it harder for players to win games. Then they scam players and force them to spend money ALOT of money just to advance one level then the cycle repeats. This company is nothing but a bunch of greedy scammes and should be boycotted and bankrupt.

After they moved to the new website it's impossible to track previously passed orders. I pre-ordered a blu-ray and got billed 80 € when it was released 2 weeks ago but I haven't received any news about the shipping. I tried to contact their customer service 5 times but only got a reply ONCE which told me that I would receive an update within a week (and it turned out to be a lie). The rest of the time my cases were just closed without any response. How laughable it is that they don't even care to reply to my simple question WHERE IS MY ORDER.
I will not order anything from them anymore. Bunch of THIEVES.

Unable to reach customer support
Square has stole £100 from me no game no refund no answer

Got to say there have the worst customer service
I open a case with them yesterday at 1900 but time I woke up the case had been closed with no response
All I wanted was tracking number I have been waiting 3 days an No feather forward

Don't listen to fans make brainless beat em ups. Destroyed final fantasy 7 and had the cheek to try and sell it back to us in parts 🖕 square enix. I encourage everyone not to buy any of there products until they listen to the fan base and get there act together.

I ordered an item. The steelbook had scratches on it and I demanded a refund and they told me I have to pay shipping costs. Makes no sense. I paid so much for the item and it was damaged and they told me I can’t get a refund. Not only that I’ve tried to contact them over 10 times only for them to keep playing games and referring me to somebody else saying that they can’t sort it out. Rubbish company I will never buy again and I want my refund

This is probaly a very fun game. I would not no. i now give up trying to log in and play this. FYI this is not a April Fool.

2 years waitting for some items and now that I contact them (they never said anything to me) they say items are out of stock. Ages to have answers from customer service.... I can say Square Enix is the worst company in the whole world. Never waste a cent anymore with them.

Horrible company, terrible customer service by them. Also very rude!