Square Enix Reviews 424

Hands down worst log in assistance I have ever seen.
Paid for the PC version and received a key that I was somehow able to connect to my square enix account. Forgot my login ID which is required to get into the game and it will not let me use my registered email.
Attempted the "Forgot ID/password" feature to get my ID as I already know the PW. Only for them to not give me my ID. Result I spent a couple hours resetting and trying to figure out where I can find my ID.
The "Help Center" just directs you to the "Forgot Id/Password" resulting in an endless cycle while not being able to contact a real human being.
Even if you call the phone number you need a customer ID number that you can only obtain IF YOU LOG INTO YOUR ACCOUNT!!! Can't even talk to someone to get a refund. Pretty much just stole $20. Me not buying the $60 version is the only upside to the situation.

It was the worst experience I've ever had with Customer Support. It took over 10 hours spread over 3 days to unlink my Steam account (that they knowingly let me link to an account that was locked to Windows and not even able to use steam keys) and relink it to a new account I had to make with a new gmail. Why doesn't it do a simple check before allowing you to link them?? And I quote "I do understand the frustration about the process. We apologize for the inconvenience but the Windows and Steam Platforms are not compatible to each other. " Yet there is no check? They just blindly let you link a steam account to one already locked to windows? And then the unlinking is a ONCE IN A LIFETIME thing. So I can never do this again.

The fact it took them over a month to go over a purchase says enough. Support is utterly useless

Nothing works! Payment doesn't work. Ordered online and they send an email without the redemption code. Non-existent customer service and support. If not for their 3 decades of good work nobody in their right mind will put up with them. They deserve their poor rating.

Love your game but in all honesty your support sites are crap, hard to move around, buggy as hell, and why do you have the country locked, people move all the time so that feature is stupid, blizzard might be in the gutter but their customer support is easier to move around, honestly the hardest thing ive had to subscribe to, its almost like you didnt want my money with how hard it was to subscribe for ff14.

Impossible to resubscribe to the game using any of the payment options. Contacted support and got told to just wait 24 hours. Didn't change anything. Contact them again, all they can do is escalate for investigation and ask me to wait another 24 hours. Horrible first line of support, can't play the game at all because I ran out of game time and they refuse to let me sub again.

Terrible company that is very allergic to money, you need to go through hoops to pay them, they have issues in their storefront since inception which they never bothered to fix, and their response will go down the history for its supreme idiocy, they made it even harder for people to pay them and get their products,and they take forever to refund people for their mistakes

Probably the worst customer service i've ever had. Their account system for Final Fantasy online is broken to the degree that i could not progress from a free trial - despite paying for the game - without restarting - and losing hundreds of hours. This is well known - and affects a huge amount of people. Their tech support refuse to explain this issue, or offer any help - and blame you. Essentially telling you to buy the game again. They still haven't fixed this problem 5 years later, and their customer support is even worse than before.

I have loved their (offline) Final Fantasy games for years and had a lot of good will towards them, but my experience has destroyed that. They are content to rip off and insult their custromers, and I won't be buying their games in future.

Had a free game. Decided to sub to see if other characters looked better. Creation 'looks' aren't even close to most other games. Entered address information. They said it was Invalid. Sent in a ticket. screenshot it so I would have the number. No email saying they had received the ticket. Next day, try to check the ticket.
But you CAN'T. They do not allow you to check on a ticket if you are not actively playing the game. So if you can't log in, You can't follow up on your ticket.
On the up side, it didn't cost me any money. Never got far enough to make a purchase.

Square Enix randomly locked me out of my account after resubscribing to ffxiv. Was told via their system notification on their site that I was sent an email to my registered email address with them on how to restore it. No email was ever sent (after checking spam et. all).

Attempted to remedy this via resetting my password on the square enix account management website. 5 password resets later with the correct information and multiple hours passed, not a single one has been recognized by square enix's amazing authentication server, even after it telling me both on the site and via email that my password has been changed.

It is a day and time that their customer service is not open, this is beyond ridiculous the level of restriction that they have as a welcome back after resubscribing. My IP address and device has not changed at all since I've last played months ago, and getting a big warm middle finger from Square Enix's account management "system" really has put me off to wanting to touch this game or any other Square Enix products again.

Awful customer service. My £300+ statue arrived badly damaged and I’ve gone over two weeks with no updates, all they keep telling me is they’re sorry and appreciate my patience. The only update the gave me was two weeks ago when they said they had forwarded it to the appropriate people and I’ve had no update about a refund, replacement or any resolution to the issue. It is beyond pathetic how bad this customer service is. This isn’t the first time I’ve had trouble with them, but this is by far the worst, they literally have no other way of getting in touch with them or making a complaint about the support received.

Horrific experience.

Ordered FFVII Rebirth Soundtrack back in January. Release date was back on Wednesday (10th of April 2024).

Submitted customer service enquiry to find out delivery information as of Tuesday night - states response should be available within 2 working days. About to go into a 4th day with no update (so not even backing up their own service levels to customers). No alternative way to contact. Don't know what's happening, not sure
when I'll even get an update... Just have to wait!

Terrible experience! No matter how good a developer Square Enix may be. Avoid their online store at all costs.

Scammers.
You are literally not able to log into the game once you have forgotten your credentials.
Customer service not responding after two weeks, but they happily took subscription payment for the game im not able to play.
Avoid.

Worst account system of any company ever. Whoever came up with it needs burning at the stake

Not happy that I pre ordered ff7 rebirth from the companies store and if I had ordered it from Amazon or game stop I'd have it by now. As it stands it looks like I won't be for another week after release. Should have been shipped so that I received it on release day or close to it. Not week plus later. Do not recommend pre ordering from them and will not be doing it again myself.

I was hoping to play FF7 Rebirth today but I wont be because I ordered directly from Square Enix. Last update I have is that UPS has my package and it's in Las Vegas as of 2/25... 4 business days of absolutely no progress or updates. Good thing I didn't take off of work or clear my weekend in order to play this game. Shipping things on time is hard. They also took away all of my reward points so that's cool too. What a great way to reward your loyal customers.

Customer service and/or log in security is absolutely ridiculous. I have been trying to log into my account for two hours; I couldn’t remember my password or ID so I had my password reset and afterwards the issues continued to spiral. Instead of letting me use the ID or the email I have it kept forcing me to use the ID, but I couldn’t remember my ID and square enix wont let you reset it. Then I had to go down a rabbit hole to try and figure out how to find my account ID; and after I finally found it I tried to sign in again on the game and it said that my account had suspicious activity so it locked me out of my own account. Even though I have a security question that it never even bothered to ask me. So now I have to wait who knows how long just to get back into the account. Long story short square enix has very poor customer service and security settings, and their website and games are not customer friendly at all.

Square enix sucks so much can't even creat a account to play FFXIV because of their website I would recommend immediate lawsuit for this bs website

They are a joke. My hubby and I stopped playing years ago and we STILL keep getting charged $77 and $100+ every 6 months for the two of us. We go in and cancel the subscription and STILL get charged. It's like they renew the subscription on us I don't understand how this keeps happening. And there's no refunds, good luck even speaking with someone. This company is a virus and has cost me hundreds of dollars after I quit playing the game completely years ago.

Horrible, preordered 6 items and when the last one was released, they didnt have two of the items. So I lost them. The answer? FU