Help Ea Reviews 520

Zero response to requests for help with a malfunctioning game. No wonder they don't respond to negative reviews. They don't care about their paying customers. Very disappointed. Not recommended--even... See more

I'm not kidding when I say I was looking for a way to submit a ticket for 20 minutes, ea can never get anything right I swear to god.

My some bought the ultimate edition for EAFC 26. He didn’t receive FIFA points and the premium pass. Tried to contact for help, and has now been waiting for someone to ‘chat’ with for 2+ hours! Not ac... See more

i reached out to ea due to one of my oldest add on packs had disappeared after an update. they were very rude in telling me with out my receipt or invoice of something i did in 2018!!!! they could hel... See more

An unknown person created an account with my email address. I received 5 emails from EA about the account that I could not respond to Immediately after receiving the first message I tried to con... See more

I got IP-Banned on Origin, they never even explained why. I am not sharing my account, I'm not even playing online games or using mods in singleplayer ones. I only play casual games like Peggle, Plant... See more

If I could give this company 0 stars that would be better as 1 is too many. Banned two of my accounts without giving me any valid reason. One of the accounts had never even run a game yet. I raised mu... See more

Absolutely terrible. If you dispute your ban, you will always get copy pasted botted response. They simply couldn't care less. I would rate them negative if possible. I was fighting for my account for... See more

It's a shame zero stars isn't an option. EA's service is right down there with Microsoft's - ie terrible. Account got hacked and banned and raised a help request 3 separate times, which got marked a... See more

I bought EA play membership and it didn't show on my account I submitted a case to get a refund and they won't give it. I paid for a product and didn't receive it. They are thieves and their customer... See more

They say it will take only 15minutes, but i have been waiting for more than 56minutes. This is a useless customer care, one of the worst i have ever encountered. I did connect with them a few t... See more

I've been a long-time Apex Legends player and have made multiple purchases, including the Ultimate+ Battle Pass for Season 24. After EA migrated their servers (AWS), the purchased content dis... See more

My account was hacked and stolen in may, i've created 6 tickets and only one of them got an answer, the first one (22 May 2024), he asked me some questions but i didn't even have time to respond becau... See more

Terrible service, I was promised that they would be in touch within 72 hours over a very simple issue that they have caused! It's now been 94 hours and I've heard nothing. All they need to do i... See more

if i could give this a negative 1,000,000 i would how can a multimillion dollar company not have a fu number i can call. honestly fu EA worst fu customer services i've ever had. not even one fu phone... See more

SWGOH app glitched, not an internet connection issue, and in-game reward lost. Very slow comms from EA help over 5 days, all evidence provided, very respectful engagement, and the last message was bas... See more

Help would be available if EA wanted it that way. They only care about pushing sales of new games and associated metrics. Buying EA games knowing there is no support is throwing money down the drain.... See more

Terrible customer service. Currently waiting over 7 hours to get a simple issue resolved in the live chat. This is absurd…honestly I will not buy EA Games ever again.

So many microtransactions in paid game, master of copy paste, and cant buy game using debit card, ask customer service only say pay other method but ALL method only for chinese payment Sell the game... See more

I would give half star if it possible. It takes days to their replies if you answer right way back same waiting. Even if you send every possible information they can need they just asking same questio... See more

Ensh*tification of EA Help - you want help but they make it so hair-pulling and incredibly difficult to access any useful forms of support. You will likely end up circling through useless web pag... See more

EA's Security service is a joke : Apparently once you reported your account being hacked and activated 2FA - their standard security procedure is deactivating your 2FA and sending you a goddamn pas... See more

Absolutely shocking. Eafc account has been hacked two years in a row now. They say there is no suspicious evidence in the last 7 days and both people I spoke to cut me off. Why would I report an... See more

If I could give a 0 I would. The rudest customer service I've ever experienced complete with the representative cussing at me. Mayank R was the name. I regret giving this company as much money as I ha... See more

May as well have been an AI. Completely useless and lifeless giving per-generated responses and no recognition of what was being said in the chat.

They are absolutely horrible. I cant access my account because it is linked to a dormant email account through mail.com (who is also horrible). Simply want to unlink my EA account from my Xbox but a... See more

Ultimate team in madden 21 does not work for me, I haven’t received any rewards since I started playing. Ea support waste hours of my time to tell me they can’t help and are surprised that I’m annoyed... See more

They only have ai help which is useless and on the very rare occurrence you do get to chat with an advisor They ghost you half way through them "helping" with your account

It was absolutely horrible. My account was hacked an they said they would solve my issue within ten days. It has been 3 weeks plus an I haven't even been contacted. I lost a lot I players and they did... See more

Absolutely garbage service. Went through 6 people and 1 apparent specialist and still nothing. Still don't have my Apex coins or my money back. Used their website, Twitter, and their phone line.

Horrible customer service. Repeatedly. Glitch in game that makes it unplayable and they take daaaays to fix. Ai responses to questions with more questions. This time it's a ban for nothing. I play... See more

I would give this service a zero if i could . This is nasty. The worst customer service on planet earth its a simple fix and they are making me wait 8 hours to chat to somebody who will close the chat... See more

Support totally doesn't understand what I'm writing to him. They did not solve my problem, and additionally stated that they were unable to determine whether I was the account holder, even though I ha... See more

genuinly the most useless support team ever. cases get auto-closed unless you add stuff to them after you create them. BUT YOU CANNOT ADD ANYTHING. so the cases just close. job well done you useless... See more

The only reason there is any 1 star reviews is that you can not give negative stars. ea has zero customer support whatsoever , the hints start already trying to report an issua , asking for all kind... See more

a few of my players went missing from my club and i was told they were submitted to an sbc which i didn’t do and they said they couldn’t give me anything in return thanks a lot ea

Super studpid they take 10000minues to reply to fucccking text they cant even help u they r shiitt all indians no offense to indians but wtff ea pay more and get real guys who can help u

They put me on a suspension for buying too many get a gold player packs on madden LOL this company is so bad and I pray that this company gets bought out by anyone and everyone

I got the message “expired credentials” when I tried to start up the BF6 Beta, this is how I found out my PlayStation account was linked to a email that doesn’t exist anymore, made my case but apparen... See more

Worst support and useless support agents. Can't even find an account. Never buying an EA game again.

Just contacted EA help finally after a long wait I got on the live chat my case number #223557394 I had bought fc 25 points instead of fc 26 my mistake stupid it was late I thought they would be able... See more

I never registered on their site and I can't delete my account. This must be fraud

Awful awful help system. Carefully designed to stop you raising a case or getting any sort of resolution. According to the person on chat the system can just randomly close a case even if you even... See more

After a plethora of back and forth emails to EA “no help”, I keep receiving the same AI generated automated reply which directs me to the EA forums page so I can hope someone from the playerbase can s... See more

This is by far the worst customer support I have ever experienced among all game publishers. You wait three days just to receive a message saying, "Hi, we're here to help you," followed by a... See more

Review: My EA account (EA ID: nmmvaeexclha) was banned without warning. I submitted a case (#212797850), which was quickly marked as "resolved" – yet nothing has been fixed. I still can't a... See more

I could not link my Google Play account to EA Connect for a game and raised a ticket with EA Help. Meaningless replies, none of them actually reading my issue and I had to repeat the exact same, very... See more