Trying to rebook a business class ticket from Tokyo to Norway. Tried via both app on phone, and via PC. Everything stops after pressing «complete payment» Then contacted customer service via chat, very slow and unable to handle the issue. Except one agent requesting double price of what is quoted as change fee on the web 6000NOK vs 12000NOK. Then another agent said they are not allowed to take credit card info over chat. When i mentioned that another agent just was ready to do that they abruptly closed the chat. However i did download a transcript before that… So if SAS wants to check out this issue then just contact me. I have been a loyal customer for 30+years. Just very frustrated of the level service from SAS lately.