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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers have expressed mixed opinions regarding the company's products. While some appreciate the quality and performance, especially considering the price point, others report issues such as damage upon arrival or components failing shortly after the warranty expires. There are conflicting views about the product, with no clear consensus. Consumer experiences with customer service are varied. Some reviewers praise the prompt and helpful support they received, particularly when dealing with replacements or warranty claims. However, others report difficulties in getting assistance, citing slow response times or unhelpful interactions. Consumers appear to be in disagreement on the customer service provided by the business.

Based on these reviews

Rated 3 out of 5 stars
Verified

The complication and level of data and requirements to redeem the included offer for a FREE gift, was unacceptable and unclear. This is a blatant data grab. Product was UN impressive for the level o... See more

Company replied

Rated 4 out of 5 stars
Verified

Haven't had time to hook it up yet , but I bought 2. One I'm using and the other i bought for a friend who wanted one. Both got here within a week. But the shipping could use work due to both boxes be... See more

Rated 4 out of 5 stars
Verified

Received your replacement for the missing remote of my PDA7BU, but I was charged a total of 7.16€ for VAT in Spaninsh customs. Maybe you should have declared it as a Sample of non-commercial vale, or... See more

Rated 5 out of 5 stars
Verified

Arrived on time and packaged well. I didnt purchase the most expensive microphone stands and the microphone holders are clips which are poor quality and the springs came out when I was assembling th... See more

Rated 5 out of 5 stars
Verified

I was able to shop rather quickly. I had wanted a black component and spoke to a representative but was unable to get them to understand and fine me one so I opted for the white.

Rated 2 out of 5 stars

I bought a pair of active passive Bluetooth outdoor speakers. Very easy to hook up and fantastic sound. However, about two weeks after the warranty expired , the passive speaker died. I spoke to cust... See more

Company replied

Rated 5 out of 5 stars
Verified

As Described. Excellent Value. User friendly. I haven’t used all the features yet and I’m very happy. Built in fan was the main reason I purchased a Pyle product. Living in Concord, California... See more

Rated 5 out of 5 stars

I received a PPHP1249KT Active and Passive PA System Kit. The sound quality is great when you team this up with something other than the mic included. I have a Tonor TW820 Wireless Microphone and it... See more

Rated 5 out of 5 stars
Verified

Replacing a Fosgate Amp in the golfcart with a blutooth compatible amp. The Pyle marine has the same wattage, very similar wiring layout so used the same connections, and the sound is just as good th... See more

Rated 5 out of 5 stars
Verified

With Pyle, a human will answer your question or help you out—no searching fruitlessly through web sites or trying to get a chatbot to understand what you are even asking. Much appreciated!

Rated 5 out of 5 stars
Verified

I purchased an amp directly from Pyle, it arrived with some damage. After contacting Pyle I have had excellent response and support, answering any questions about returns etc. Good job Pyle, that’s ho... See more

Rated 5 out of 5 stars
Verified

The product has been great! We purchased the product a year ago to replace an outdated receiver. It's suited our needs well. Easy to use and provides great sound. When we purchased the product there w... See more

Rated 5 out of 5 stars
Verified

Inside the packing of the Pyle Amp I purchased was an offer for a free microphone with my proof of purchase notification. True to their word I received a very nice mic as a gift. At their price point... See more

Rated 5 out of 5 stars
Verified

The rep who assisted me understood my problem and gave clear instructions as to what to do. He moved the process along quickly. My only complaint was that it was shipped very slowly and I would have l... See more

Rated 2 out of 5 stars

I travel frequently but am based in India. I purchased a Pyle megaphone, expecting solid performance, but it didn’t meet my expectations. When I reached out to their customer support for assistance, I... See more

Company replied

Rated 5 out of 5 stars
Verified

My speaker messed up. I bought it this past November. I sent a message to Pyle asking for a piece replacement. They mentioned they didn't have one but would send me a new speaker instead. Arrived with... See more

Rated 5 out of 5 stars
Verified

Got exactly what I needed. Works perfectly. The only issue I experienced was that it was discoverable on Bluetooth under a different name than was mentioned in the instructions. I eventually foun... See more

Rated 5 out of 5 stars

We bought the same model PPHP155ST 10-years ago. We kept it outside on our pool deck, and it even got rained on, especially wind driven rain. We used it for bbq, pool parties, birthdays, and took it t... See more

Rated 4 out of 5 stars
Verified

Got this receiver for out in my barn. Works great. I took away a stat because Pyle uses USPS for delivery. As usual it took 4 days longer than original delivery date. USPS is the slowest delivery serv... See more

Rated 5 out of 5 stars
Verified

I'm in the early stages of starting my own fitness company, had some packaging issues and the customer service took incredibly good care to fix the issue. We can't wait to expand with Apollo and Pyl... See more

Rated 2 out of 5 stars
Verified

Have used Pyle Audio equipment for several years and like the product. Due to a recent microphone failure we needed to purchase another system. I called Pyle customer support with a couple of compatib... See more

Company replied

Rated 5 out of 5 stars

Hi, hello everyone! it's about an heavy duty keyboard stand pkst48 The build quality is good! A little thought went into the assembly, but it makes sense! The assembly is intuitive and actually... See more

Rated 5 out of 5 stars
Verified

Purchased a 4-mode portable AC. The unit works fantastically for the area. One of the casters broke during shipment. I contacted customer service, and they replaced the caster. I'm incredibly happ... See more

Rated 5 out of 5 stars
Verified

I received the part I needed in a reasonable amount of time and I installed it with little effort. the crew at Pyle Audio were very accommodating and helpful. I would do business with them again wit... See more

Rated 2 out of 5 stars
Verified

When placing my order, it was not clear that my order was placed; therefore, I ordered 3 of these before I realized what was going on. When placing my order I received a splash screen that said my ord... See more

Company replied

Rated 5 out of 5 stars
Verified

While our first towel and blanket warmer didn’t work on delivery, the customer service to recover the situation was top notch. We had a warranty replacement sent out within a week and it’s working gre... See more

Rated 4 out of 5 stars
Verified

The seat doesn’t appear to be as large as the picture. The chair itself is ok but the built in guitar stand is not dependable for me guitars as they are expensive. It felt like it the neck would slid... See more

Rated 5 out of 5 stars
Verified

After submitting my claim form and following up on the status of my claim, they immediately apologized for the delay and delivered a replacement AC unit within five days. The new unit works terrific.... See more

Rated 5 out of 5 stars
Verified

NutriChef has customer satisfaction down to a science. I received 2 sets for a birthday gift in 2023. One is a set of cookware, and the other is a bakeware kit. When I registered for the com... See more

Rated 5 out of 5 stars
Verified

The shredder/slicer blade broke on my Nutrichef P8 food processor. I contacted the company and they agreed to send me a free replacement! I'm very happy with their customer service, Mary was very help... See more

Rated 2 out of 5 stars

We got the speakers timely. However we needed to exchange for smaller size. We emailed 3x and also chatted-but no response. No phone to contact them. Disappointing!

Company replied

Rated 4 out of 5 stars
Verified

They responded back to me but it took awhile. At first it was frustrating to have a new treadmill that didn't work. They tell u to trouble shot to see if anything works. I did that and I couldn't reso... See more

Rated 5 out of 5 stars
Verified

We had a broken part when we received our AC/heater and contacted the customer service. They were very helpful and prompt. Highly recommend this company

Rated 5 out of 5 stars
Verified

I had two experiences with customer service. The first one was less than helpful, I needed replacement wheels for the AC unit I had ordered. Company needed verification that I needed new wheels with... See more

Rated 5 out of 5 stars
Verified

Excellent customer service. The person on the phone was friendly and took care of the problem 100%. Totally satisfied and will buy from this company again!

Rated 5 out of 5 stars
Verified

I purchased a sound board on Amazon that had a loose port. Pyle replaced it for free! Communication between Pyle and myself was clear and efficient.

Rated 5 out of 5 stars
Verified

My warranty was close to being out and my sauna stopped working they sent me a new one no problem didn't even charge me shipping

Rated 5 out of 5 stars
Verified

Pyle low profile marine speakers fit perfectly in the doors of our classic Mercedes Benz project. Thank you.

Rated 5 out of 5 stars
Verified

The locking mailbox we received was great, low priced and high quality - plus arrived quickly!

Rated 5 out of 5 stars
Verified

Excellent company. The product is of good quality, I was very surprised. Great price and super-fast shipping too! Great overall online experience. Thank You!

Rated 5 out of 5 stars
Verified

Easy to place an order, very quick fulfillment and the product was everything I was hoping for at a very fair price

Rated 5 out of 5 stars
Verified

Customer service on one of my issues was outstanding. I really appreciate the help and how quickly it was resolved.

Rated 5 out of 5 stars
Verified

I used the chat on the website. It gave me the information I needed in order to order the adapter for the speakers that we inherited upon the purchase of a lake house. I also used the contact email... See more

Rated 5 out of 5 stars

I bought a little PA off Amazon and had it had a problem but Pyle immediately addressed my issue and sent me a replacement PA at no cost! Thanks Pyle

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Company details

  1. #100 of 111 best companies in Electronics Store
  2. #46 of 52 best companies in Electronics Company
  3. #9 of 10 best companies in Hi-fi shop
  4. #4 of 5 best companies in Home Audio Store

Written by the company

Pyle Audio has been a trusted name in professional and home audio since the 1960s, offering high-quality, affordable sound solutions. From car and home audio to PA systems and megaphones, our products are built for superior performance. Enjoy free shipping on all orders and a 3-year warranty. Need assistance? Contact our customer service team at (888) 318-7953.


Contact info

3.4

Average

TrustScore 3.5 out of 5

254 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars
Verified

No support or useful information

purchased a PTA1000BY amplifier to replace my dead one from years ago. There was absolutely no information on how to connect the CD input and the speaker output. No information about connectors, plugs, etc. Tried to call twice and got an old message saying they were closed for a holiday weeks ago. Tried to email but no response. Unless you are an electrical engineer or experienced stereo buff, do not purchase from this company, there is no support.

October 6, 2025
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Rated 1 out of 5 stars
Verified

Complete Crap - The product that I received was not…

The product that I received was not what was advertised. So the product was not even capable of TWS or true wireless stereo - the button did not exist on the units. On top of that both units arrived in clean boxes, but came out of the box, each with dented grills. Meaning they had to have been packed with the dents already there. Upon inspection the radio section in both units did not work as a final topping to the bad experience. I have also now submitted two requests via their web form for return with no response at all, and am waiting until the holiday is over so I can try to call their number as the next step to try to return these unit and get my money back. I am very disappointed in this purchase and experience so far. - Todd

October 6, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Todd,

We’re very sorry to hear about your experience and the condition in which your speakers arrived. That’s certainly not the experience we want for our customers.

Our support team is available and ready to help. Please contact us at support@pyleusa.com or call (718) 535-1800, and we’ll make sure your return or replacement is handled promptly.

Thank you for bringing this to our attention, and we apologize for the inconvenience.

Rated 1 out of 5 stars
Verified

Product not as described

Product not as described.
No reply from customer service when requesting a return

October 6, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Leo,

We’re sorry to hear that your product wasn’t as described and that you had trouble reaching our team, that’s not the experience we want for our customers.

Our support team is available and ready to assist. Please email support@pyleusa.com or call (718) 535-1800, and we’ll help process your return right away.

Thank you for your patience, and we apologize for the inconvenience.

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Rated 1 out of 5 stars
Verified

I ordered the wrong cajon cover and…

I ordered the wrong cajon cover and have requested an exchange or return and nobody from the company has contacted me. I filled out your form on the customer service link in your website.

October 3, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Rudy,

We’re sorry for the trouble you’ve experienced with your return request. Our team truly wants to help make this right.

Please contact us directly at support@pyleusa.com or call (718) 535-1800, and we’ll assist you with the exchange or return right away.

If you’ve already submitted the form, please include your order number or email used for purchase so we can locate your request faster.

Thank you for your patience, we’ll get this resolved promptly.

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Rated 5 out of 5 stars
Verified

Fun!

It took it a while to come, but I am very pleased with the product!
Thanks!
We are having great family fun with it

October 3, 2025
Rated 1 out of 5 stars
Verified

I have tried for a week to contact you…

I have tried for a week to contact you people thru your telephone and e-mail and on your automated system in your on line website and you refuse to reply to me. I can’t even return these items because your website is junk along with your phone system. Lousy customer service!!!!

October 3, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Gary,

We’re very sorry to hear about your experience and sincerely apologize for the frustration. Our team has been observing the holiday schedule recently, which may have delayed responses.

Please contact us again at support@pyleusa.com or call (718) 535-1800, and we’ll make sure your issue is handled promptly. We take all feedback seriously and want to make this right for you.

Thank you for your patience.

Rated 5 out of 5 stars
Verified

Arrived on time and packaged well.

Arrived on time and packaged well.
I didnt purchase the most expensive microphone stands and the microphone holders are clips which are poor quality and the springs came out when I was assembling the stands. I will upgrade to a better quality microphone saddle.

October 3, 2025
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Rated 4 out of 5 stars
Verified

Haven't had time to hook it up yet .

Haven't had time to hook it up yet , but I bought 2. One I'm using and the other i bought for a friend who wanted one. Both got here within a week. But the shipping could use work due to both boxes being crushed in the mail.

September 29, 2025
Rated 1 out of 5 stars
Verified

I HAVE BEEN TRYING TO RETURN ONE OF…

I HAVE BEEN TRYING TO RETURN ONE OF THESE ITEMS AND YOU WILL NOT RESPOND!! YOUR PHONE MESSAGE STILL SAYS YOU ARE CLOSED FOR THE JEWISH HOLIDAY!!! IT IS NOW OCT.8 ! PLEASE QUIT AVOIDING ME.TRY BEING A RESPONSIBLE BUSINESS. MY PHONE IS 8634587167

September 25, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Anthony,

We completely understand your frustration and apologize for the delay. Our offices were closed October 7-8 in observance of the Jewish holiday Sukkot.

We’re now back in the office and ready to assist you with your return.

Please reach out to us at 📧 support@pyleusa.com or call 📞 (718) 535-1800, and we’ll make sure your issue is resolved promptly.

Thank you for your patience and understanding.

Rated 5 out of 5 stars
Verified

I was able to shop rather quickly

I was able to shop rather quickly. I had wanted a black component and spoke to a representative but was unable to get them to understand and fine me one so I opted for the white.

September 30, 2025
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Rated 1 out of 5 stars
Verified

Worthless.

No customer support, no number to call to get answers. Worthless product. Sorry I bought this item.

September 30, 2025
Pyle Audio logo

Reply from Pyle Audio

Hi Michael,

We are very sorry for the delay and frustration you’ve experienced. Our offices were closed on October 7–8 in observance of the Jewish holiday Sukkot, but we are now fully operational and ready to help resolve this.

Please contact us directly at 📧 support@pyleusa.com or give us a call at 📞 (718) 535-1800 so we can assist you with your return right away.

We appreciate your patience and will make sure your issue is handled promptly.

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