I bought a pair of active passive…
I bought a pair of active passive Bluetooth outdoor speakers. Very easy to hook up and fantastic sound. However, about two weeks after the warranty expired , the passive speaker died. I spoke to customer service and they said there’s nothing they can do. Very disappointed. I own a business and a matter of a few days after a warranty would not even be a consideration.
As I said, I absolutely love the speakers, but will not be buying from them again
Reply from Pyle Audio
Dear Bill,
Thank you for your honest feedback, we’re really sorry to hear about your experience.
We’re glad to know you enjoyed the sound and ease of setup, but we completely understand your frustration with the speaker issue, especially so close to the warranty expiration. While the standard manufacturer warranty is 1 year, PyleUSA offers an extended 3-year warranty for registered products through our website. If your product was registered, or if you’re unsure about its status, we’d be happy to look into it for you.
Please feel free to contact us directly at support@pyleusa.com so we can try to help further. We genuinely value your support and would love the opportunity to turn this around.