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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service provided, highlighting the kindness, care, and professionalism of both the staff and doctors. People appreciate the efficient and effective care, noting that their questions are answered quickly and thoroughly, ensuring every step is clear. Consumers express gratitude for the ease of booking appointments, the clarity of the processes, and the availability of convenient appointment times. The administrative team is frequently commended for their friendliness, responsiveness, and dedication to providing seamless support. Many reviewers specifically mention the positive impact of their doctor's expertise, compassion, and ability to create a comfortable and understanding environment.

Based on these reviews

Rated 5 out of 5 stars

The best administration staff and Julie went out of her way to help me and nothing was to much trouble. Dr K was kind caring and compassionate and throughly explained everything about my condition... See more

Company replied

Rated 5 out of 5 stars

Getting my ADHD diagnosis ( as an adult) here has truly changed my life. The whole process was handled professionally and with care & understanding. I’m currently under the care of Dr. Duffett.. his e... See more

Company replied

Rated 5 out of 5 stars

Everything was made so calm and simple with nothing hidden. Dr Fagbemi is a fantastic doctor. He explained everything thoroughly at every step in language that was not full of medical terms so easy to... See more

Company replied

Rated 5 out of 5 stars

Above and beyond all expectations. From the moment I first contacted the team, all the hurdles I’d had with the NHS and other providers went away. I rarely write reviews but am so amazed and grate... See more

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Rated 5 out of 5 stars

I've been a patient for i think 3 years now. Phone numbers and email addresses work, easy to talk to a real person who resolves questions effectively. The life admin aspect of it works well. I've ha... See more

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Rated 5 out of 5 stars

Recently had an issue with my latest prescription where half of it was missing, but Olga from the care team was an absolute superstar and solved it with the pharmacy directly super quickly, which mean... See more

Company replied

Rated 5 out of 5 stars

I wasn't happy with my 1st diagnosis for various reasons. After contacting psymplicity admins, they arranged a 2nd opinion with Dr Beider. I found him very approachable and after our appointment, I f... See more

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Rated 5 out of 5 stars

About 6-12 months ago they were a disaster and very frustrating with their communication. THey appear to have settled and sorted their sh*t out and are back on track to being a reliable service provid... See more

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Rated 5 out of 5 stars

The process was so straightforward and simple. I wish I had done this sooner. All the years of anxiety and feeling different, changing myself to fit with people. I could cry with relief. I've suspecte... See more

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Rated 5 out of 5 stars

Fantastic service, great admin coordination, very friendly and helpful but most importantly put us in touch with a top Psychiatrist who really hit the nail on the head. Just what the doctor ordered!... See more

Company replied

Rated 5 out of 5 stars

From my first call Psymplicity has been excellent. Julie was very helpful and encouraged me to seek an ADHD diagnosis despite being an older adult. She found Dr Beider who said he was willing to take... See more

Company replied

Rated 5 out of 5 stars

Katrina, highly impressed me with how she handled my appointment. She immediately knew who I was even though I hadn't spoken to them in a while and efficiently dealt with the booking. Very customer... See more

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Rated 5 out of 5 stars

Cannot recommend highly enough. The team supported me through the process of an ADHD consultation when I only had 1 week before going away. They answered phone calls right away and helped with a... See more

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Rated 5 out of 5 stars

I’ve been with Psymplicity for 5 years and I’ve found my doctor very supportive and knowledgeable and the Admin staff extremely friendly and quick to respond. Seeking diagnosis and treatment for my AD... See more

Company replied

Rated 5 out of 5 stars

The whole process is easy from start to finish. All online, automated and seamless process. When dealing with mental health, making it easier to access care is super important.

Company replied

Rated 5 out of 5 stars

Dr Raj Prabhu was caring and attentive and efficiant. I cannot thank you enough for assisting in not just improving the quality of life for my Daughter but for all of us. Truly beneficial life chang... See more

Company replied

Rated 4 out of 5 stars

We felt listened too which isn’t always easy when its virtual. My son felt comfortable talking to his paediatrician which again can be hard when not in person.

Company replied

Rated 5 out of 5 stars

It was really easy to book and pay for my appointment online. I was seen quickly and was able to have my appointment via Zoom. Dr Duffett was kind. He listened to me carefully, provided sensible advic... See more

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Rated 5 out of 5 stars

Wonderful team! Thank you for the excellent care and friendly service. Everyone, from the doctor to the admin staff, was equally helpful and went above and beyond. Top-notch experience all around - Th... See more

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Rated 5 out of 5 stars

The team at Psymplicity are kind, thorough, and professional. My questions are always answered quickly and with care to make sure every step is clear. Couldn't be happier with my experience as a patie... See more

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Rated 5 out of 5 stars

Communication and transparency are very important to me. They didn’t disappoint. The pre appointment forms allowed me to preemptively release most of my burden on paper so it would be easier for bot... See more

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Rated 5 out of 5 stars

I had a really good experience with the office staff and my friendly doctor, who was incredibly kind and understanding. Everyone made me feel at ease, and I'm truly grateful for the care I received

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Rated 5 out of 5 stars

Dr Resham Abbasi Put us at ease, was very through with the process and explained everything very well , she was very understanding with our son . Would recommend the company.

Company replied

Rated 5 out of 5 stars

Dr. Fagbemi saw my 9-year-old son this week and was outstanding in his approach. He communicated clearly, asked thoughtful questions, and made discussions feel straightforward and approachable. I was... See more

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Rated 5 out of 5 stars

Very quick to communicate, and always a good number of slots available for booking. My Psychiatrist (Dr Jeremy Beider) was also very friendly, and helped with my ongoing depression immensely.

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Rated 5 out of 5 stars

Excellent customer service. Very quick, thorough replies to all queries. Appointments easy to navigate and Dr Fagbemi has been an amazing clinician explaining everything at every stage.

Company replied

Rated 5 out of 5 stars

The lady I spoke to was very understanding and I hope to be in contact with her again

Company replied

Rated 5 out of 5 stars

Dr Mihaylova made me feel very comfortable aboutr discussing my mental health and how we could improve, firstly without medication but also discuss all other options available. I highly recommend taki... See more

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Rated 5 out of 5 stars

Care more than the NHS do. Never had a problem getting an appointment or prescription. Finally got a diagnosis and put on the correct medication at last.

Company replied

Rated 5 out of 5 stars

Today was my third appointment and it has been absolutely fantastic service. From appointments with the doctor, to how quickly the pharmacist receives the prescription, and the follow up care. It's... See more

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Rated 5 out of 5 stars

The staff and doctors at Psymplicity health care are always kind, caring, professional and thorough. I would happily recommend their services to anyone in need of them.

Company replied

Rated 5 out of 5 stars

I was able to move my son’s appointment to an earlier date, as he hadn’t been responding well to the medication. The process was smooth, and the administrative team were excellent — very clear, suppo... See more

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Rated 5 out of 5 stars

The psychologist I spoke with was friendly, calming and efficient. He made me feel at ease talking about things and ultimately gave me a helpful diagnosis

Company replied

Rated 5 out of 5 stars

Everyone I have spoken to at this company has been very kind and helpful. The process is made very clear and questions are answered quickly and thoroughly. I cannot recommend them highly enough!

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Rated 5 out of 5 stars

Exceptional team. My clinician helped me to understand things about myself that I never previously had answers for. Would recommend Psymplicity to anybody who is seeking an ADHD assessment and is able... See more

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Rated 5 out of 5 stars

I’m extremely happy with the service my family and I have received at psymplicity.com The psychiatrist was everything you would hope for and the customer service offered by the medical secretaries is... See more

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Rated 5 out of 5 stars

Took a few minutes to submit a repeat prescription and was delivered by the Good Pharmacists a day later ! Amazing service.

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Rated 5 out of 5 stars

The care provided was efficient and effective. The manner it was delivered in was kind and helpful. Bespoke care was given with much thought and compassion.

Company replied

Rated 5 out of 5 stars

My experience has been amazing. Dr. Sam was thorough, kind, and compassionate. Admin has very responsive and I am so grateful for everyone.

Company replied

Rated 5 out of 5 stars

I've had such a positive experience with my doctor and his team, and I wanted to share it. What truly sets my doctor apart is his genuine understanding of how my personal life can significantl... See more

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Rated 5 out of 5 stars

I have always received such great care from my DR and the wide range of appointment times really help me with my busy schedule

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Rated 5 out of 5 stars

I joined a fantastic webinar by Psymplicity - "Anxiety in Love" - the content was insightful and it was delivered in a structured and clear way. I will definitely sign up for more webinars from Psympl... See more

Company replied

Rated 5 out of 5 stars

Very easy to book and pay, happy with the service and support we received. Great clinicians. Everything is done on Zoom so you don’t waste any time travelling or have to take too much time out of you... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ “Exceptional Care & Professionalism” I’m deeply grateful to Dr. Kayode Fagbemi at Psymplicity Healthcare for his outstanding care and professionalism. From the very first session, he creat... See more

Company replied

Rated 5 out of 5 stars

Been with them for several years. Always good, fast, no nonsense service. Thank you :)

Company replied

Rated 5 out of 5 stars

Doctor Jeremy Beider is fantastic. If you have a query they go out of their way to help you. Everyone is very friendly and eager to give a good service. Expectations are always set and you feel... See more

Company replied

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Company details

  1. Mental Health Clinic
  2. Mental Health Service
  3. Psychiatrist
  4. Psychologist
  5. Psychotherapist

Written by the company

At Psymplicity we have a dedicated team of highly trained psychiatrists, psychologists and psychotherapists who are here to help. Our team are committed to the wellness of our patients and their loved ones through prevention, intervention, education, and treatment. We are there to provide you with advice on behaviour management, medication treatment and development of skills and strategies to help manage thoughts, emotions and behaviours that impact your mental health. Your appointment can take place from the comfort of your own home via video call. Our clinicians will provide you with a warm, reliable, and caring environment which is a safe space for you to discuss your concerns, find the support you’ve been looking for and take the next step along the path to better health and happiness. If you are feeling low, struggling with mental health concerns you cannot explain or just need someone to talk to, please reach out to us on 020 7118 0407, our Patient Care Team will match you with one of our consultant psychiatrists or psychotherapists. We are with you on your journey


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Brilliant All Round!

October 20, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Christopher,

Thank you for leaving us a review! We are so pleased to hear about your positive experience.

Best wishes,
The Psymplicity Team

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Rated 5 out of 5 stars

Useful conversation

The lady I spoke to was very understanding and I hope to be in contact with her again

October 13, 2025
Unprompted review
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Reply from Psymplicity

Dear Mrs Silver,

Thank you so much for your 5 star review. We are so pleased we were able to help you.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Dr K is the best. Julie the administrator was so helpful caring and couldn’t do enough for me either.

The best administration staff and Julie went out of her way to help me and nothing was to much trouble.

Dr K was kind caring and compassionate and throughly explained everything about my condition / medication and has given me so much faith that I will feel better. I can never thank you both enough.

September 18, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Terri,

Thank you so much for leaving us a review! We are so pleased that you are happy with your experience.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Adult ADHD London

Getting my ADHD diagnosis ( as an adult) here has truly changed my life. The whole process was handled professionally and with care & understanding. I’m currently under the care of Dr. Duffett.. his experience and thoughtful approach have been a huge help. I feel like I’m finally on the right track.. with my life, relationships and career.

September 5, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Good afternoon,

Thank you so much for your review and kind words. We are so pleased that your experience with us has been life-changing.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Great Service

Been with them for several years. Always good, fast, no nonsense service. Thank you :)

September 1, 2025
Unprompted review
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Reply from Psymplicity

Dear Don,

Thank you for leaving us a review. We are pleased about your positive experience.

Best wishes,
The Psymplicity Team

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Rated 5 out of 5 stars

Recommended!

Very quick to communicate, and always a good number of slots available for booking. My Psychiatrist (Dr Jeremy Beider) was also very friendly, and helped with my ongoing depression immensely.

August 27, 2025
Unprompted review
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Reply from Psymplicity

Dear Latham,

Thank you for the positive review. We are so pleased that you had such a good experience.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Mental health care made easy.

The whole process is easy from start to finish. All online, automated and seamless process. When dealing with mental health, making it easier to access care is super important.

August 19, 2025
Unprompted review
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Reply from Psymplicity

Dear Lucy,

Thank you for leaving us a positive review! We are so pleased to hear that our aim of making the service and system accessible and easy to use is evident.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Always very happy with the service I…

Always very happy with the service I receive, both from Admin and Clinician

August 19, 2025
Unprompted review
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Reply from Psymplicity

Dear Irana,

Thank you so much for leaving us a review! We really appreciate it and are glad to hear you are happy with the service.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ “Exceptional Care &…

⭐⭐⭐⭐⭐ “Exceptional Care & Professionalism”

I’m deeply grateful to Dr. Kayode Fagbemi at Psymplicity Healthcare for his outstanding care and professionalism. From the very first session, he created a safe, non-judgmental space, listening with empathy and precision to my complex history. His thorough assessment and accurate PTSD diagnosis were life-changing, not only for my treatment but also in helping me evidence the serious injustices I’ve faced.

Dr. Fagbemi’s expertise, compassion, and attention to detail are rare in today’s healthcare system. His report was clear, comprehensive, and deeply supportive of my situation. Psymplicity handled everything with efficiency, discretion, and respect. I cannot recommend Dr. Fagbemi and Psymplicity highly enough to anyone seeking specialist psychiatric care.

August 11, 2025
Unprompted review
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Reply from Psymplicity

Good morning,

Thank you for the positive review! We are so pleased to hear how happy you are with your experience with Dr Fagbemi and the team.

Best wishes,
The Psymplicity Team

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Rated 5 out of 5 stars

The best care

The best care, the best team. Dr Beider is the kindest human. Thank you for everything

August 8, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Good afternoon,

Thank you for the positive review! We are pleased you are happy with your experience.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Excellent care. Friendly and professional staff.

I’ve been with Psymplicity for 5 years and I’ve found my doctor very supportive and knowledgeable and the Admin staff extremely friendly and quick to respond. Seeking diagnosis and treatment for my ADHD is one of, if not the most, pivotal decisions I’ve ever made.

August 5, 2025
Unprompted review
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Reply from Psymplicity

Dear Mr D'Oca,

Thank you so much for the positive review! We are so happy to hear about your positive experience with our admin team and your doctor.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

People all helpful

People all helpful, friendly and very knowledgeable!

August 1, 2025
Unprompted review
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Reply from Psymplicity

Dear Stephanie,

Thank you so much for the review! We are so happy to hear about your positive experience with us.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Everything was made so calm and simple…

Everything was made so calm and simple with nothing hidden. Dr Fagbemi is a fantastic doctor. He explained everything thoroughly at every step in language that was not full of medical terms so easy to understand. He made it an enjoyable experience rather than a chore. His care has been first rate.

July 26, 2025
Unprompted review
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Reply from Psymplicity

Dear Helen,

Thank you so much for the review! We are so happy to hear about your positive experience with us and Dr Fagbemi.

Best wishes,
The Psymplicity Team

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Rated 5 out of 5 stars

Dr Duffett has been wonderful.

Easy booking process, excellent consultant and clear communication methods.

July 26, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Good afternoon,

Thank you so much for the review! We are so happy to hear about your positive experience with Dr Duffett and our system.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great admin coordination, very friendly and helpful but most importantly put us in touch with a top Psychiatrist who really hit the nail on the head. Just what the doctor ordered! Thank you.

July 28, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear David,

Thank you so much for the review! We are so happy to hear about your positive experience with us.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Absolutely fantastic experience from start to finish

Today was my third appointment and it has been absolutely fantastic service. From appointments with the doctor, to how quickly the pharmacist receives the prescription, and the follow up care. It's even more impressive when considering how competitively priced the service is.

July 26, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear James,

Thank you so much for the positive review! We are so happy to hear about your experience with our service.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Very happy

Very happy. Efficient. Quick. Made us feel very comfortable.

July 21, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Dawn,

Thank you so much for the positive review! We are so happy to hear that we were able to help.

Best wishes,
The Psymplicity Team

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Rated 5 out of 5 stars

Dr Raj Prabhu was caring and attentive…

Dr Raj Prabhu was caring and attentive and efficiant. I cannot thank you enough for assisting in not just improving the quality of life for my Daughter but for all of us. Truly beneficial life changing contact experience. Thank you again.

July 8, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Claire,

Thank you for leaving us a review. We are so happy to hear that your experience with Dr Prabhu was life changing!

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

Great customer care team

Recently had an issue with my latest prescription where half of it was missing, but Olga from the care team was an absolute superstar and solved it with the pharmacy directly super quickly, which meant I got both batches delivered at the same time. Mistakes happen, but I was happy to see how quickly it got resolved. Thank you so much, Olga!

June 24, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Good morning Lavinia,

Thank you so much for leaving us a review! We are so pleased that Olga was able to help you.

Best wishes,
The Psymplicity Team

Rated 5 out of 5 stars

My experience has been amazing!

My experience has been amazing. Dr. Sam was thorough, kind, and compassionate. Admin has very responsive and I am so grateful for everyone.

July 3, 2025
Unprompted review
Psymplicity logo

Reply from Psymplicity

Dear Natasha,

Thank you so much for your brilliant feedback! We are so pleased about your positive experience with us.

Best wishes,
The Psymplicity Team

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