Clinical Partners Reviews 5,641

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the service provided, highlighting the friendliness and helpfulness of the staff. The booking process is considered simple and efficient. People also value the clarity and accessibility of communication throughout the entire process. Consumers report positive interactions with clinicians, who are described as kind, patient, and understanding. Many reviewers mention feeling at ease during assessments, with clinicians creating a safe and supportive environment. However, some reviewers express mixed feelings about response times and contact, indicating variability in these areas.

Based on these reviews

Rated 5 out of 5 stars
Verified

Very kind, caring and compassionate staff. Nurse took the time to fully explain the process to my daughter before her interview and answered her questions. During the parent interview, at no time did... See more

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Rated 5 out of 5 stars
Verified

Clinical partners have been fantastic for me over the last few years. I sought out a private adhd diagnosis and have been under a shared care agreement for several years since. Dr Kannan has been... See more

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Rated 5 out of 5 stars
Verified

The people on the phone - above and beyond - so so supportive . Both my assessing clinicians/psychatrists were kind , patient and amazing people. Would just like to add that Jordan was so gent... See more

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Rated 5 out of 5 stars
Verified

The long wait over!!!. Having waited over 3 years for an assessment for my daughter, clinical partners saved the day and meant I could finally be heard and get the support my daughter needed. Frustrat... See more

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Rated 4 out of 5 stars

Sarah Carr was so incredible! Sarah was so warm, kind and understanding, our chats were always informal but to the point, she helped find the right combination of medications that have utterly chan... See more

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Rated 5 out of 5 stars
Verified

The company were great, from start to finish. I was kept in the loop about the process by customer service agents who were always friendly and friendly when I rang with any queries. Both assessors... See more

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Rated 3 out of 5 stars

While a diagnosis was given, this was not sent over to my GP even after waiting 4 weeks. The doctor / clinician I spoke to advised that I would now have to deal with my GP and that they would prescrib... See more

Rated 5 out of 5 stars
Verified

The wait time for right to choose was seven months, which is very good. The process at ach stage was easy as you were required to fill out screening questionaires and it was simple to navigate. You kn... See more

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Rated 5 out of 5 stars
Verified

Dr Uttom Chowdhury provided so much help not only to our Son but to ourselves to help understand better. He engaged with our son on a level that enabled our son to open up. Clinical partners has been... See more

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Rated 5 out of 5 stars

I had my assessment and diagnosis last year and have started my medication 2 weeks ago. My clinician, Elizabeth Fabiyi has been amazing in prescribing the medication and guiding me safely thro... See more

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Rated 5 out of 5 stars

At light speed Sarah Carr helped pinpoint the right ADHD medication to transform my life without diluting who I am. Sarah and the Clinical Partners team has been so flexible and bubbly it felt the o... See more

Rated 5 out of 5 stars
Verified

I carried out some research to support my child to have an ASD assessment as directly via NHS was 3 years. I found Clinical Partners and requested a referral directly to them from my GP via right to c... See more

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Rated 5 out of 5 stars
Verified

I felt completely safe and secure throughout the whole process. I knew what to expect as this was was clearly detailed out to me throughout the whole process. I received my results promptly and exactl... See more

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Rated 3 out of 5 stars
Verified

The clinicians were friendly and really put me at ease. However, when I recieved the completed report it clearly hasn't been proof read as there are many errors. These include gramma, lack of approp... See more

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Rated 4 out of 5 stars
Verified

We came across Clinical Partners via the NHS Right to Choose ADHD and ASD diagnosis service. The whole process has been very simple and gone very smoothly. Although the wait times stated on the websit... See more

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Rated 5 out of 5 stars
Verified

We waited 3 years for a response from ADHD360 to then be put on another waiting list! After asking the GP for further help she contacted another company. Clinical Partners. They were prompt, professio... See more

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Rated 4 out of 5 stars
Verified

Once my referral was processed they were really organised and I had all my appointments booked in together, my report was published really quickly. The clinicians were really kind and friendly and exp... See more

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Rated 5 out of 5 stars
Verified

Getting booked in was really simple. The person on the phone who organised everything was very patient and kind and was happy to explain things for me in detail. The assessor was also very kind and h... See more

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Rated 5 out of 5 stars

I had my NHS Adult ADHD Right to Choose initial medication appointment with Clinical Partners and was seen by Elizabeth Fabiyi. She was absolutely amazing; calm, patient, and genuinely caring. She too... See more

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Rated 5 out of 5 stars
Verified

Dr Ferreiro Pisos was very kind and put me at ease very quickly, and was efficient and caring, taking another half hour to explain things that I didn’t understand to me. His report came through the sa... See more

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Rated 4 out of 5 stars
Verified

It was a slow process from being referred by our GP to hearing anything from Clinical Partners, we didn’t hear anything from them. We had to chase it up to check our son was actually on the waiting li... See more

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Rated 5 out of 5 stars
Verified

Darren conducted my daughter's ADHD assessment and he was absolutely charming. He really took the time to get to know her. Worth the slightly longer wait than anticipated.

Company replied

Rated 5 out of 5 stars
Verified

My 6 year old child recently had an ADHD assessment with Clinical Partners, and I couldn’t be more grateful for the care and support we received. From the very first point of contact, every mem... See more

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Rated 3 out of 5 stars
Verified

Not value for money. Booking of appointment fine. Unfortunately the day of appointment the psychiatrist was ill and we were just about to set off for a 2 hour drive to appointment. There was then a bi... See more

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Rated 5 out of 5 stars
Verified

Everyone was so helpful through out the process, I could call up if I had any issues, big or small they couldn’t have been more helpful. The whole process was very easy in itself. My daughters ref... See more

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Rated 4 out of 5 stars
Verified

It was generally a good experience throughout all the sessions. The main problem was that for the original informant appointment, the clinician did not show up. I waited quite a long time, then contac... See more

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Rated 5 out of 5 stars
Verified

I have received a fantastic service with Clinical Partners. The wait time was significantly shorter than NHS wait times and it’s extremely convenient having the appointments remotely outside of workin... See more

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Rated 5 out of 5 stars
Verified

Professional and communication was excellent. My daughter was diagnosed within 9 months of referral and we have been waiting roughly 8 years with CAHMS. This has been a really tough time for all.of us... See more

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Rated 5 out of 5 stars
Verified

I had my assessment with a lovely lady, I was very anxious but she was so nice and reassuring which put me at ease, I got my diagnosis and report within days so im very happy with the service I reciev... See more

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Rated 5 out of 5 stars
Verified

All the inital forms to refer including the one the GP needed to fill in were provided on the website clearly. The waiting list was longer than advertised (approx 7 months vs 3-4 months) but once the... See more

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Rated 5 out of 5 stars
Verified

My daughter does not do FaceTime ( even with me ) so to say I was doubtful about her having an assessment face to face online is an understatement. Jill who did the assessment was friendly and put mys... See more

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Rated 3 out of 5 stars
Verified

So so grateful that I was able to get an adhd assessment and diagnosis quicker than I would have on the nhs waiting list. My only qualms were someone who called at the beginning to do a quick ques... See more

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Rated 5 out of 5 stars
Verified

Really good service to support patients diagnosis, medication wait time is unbelievable 12-18 month, i know it cant be helped. Hadeeqa Bibi completed my assessment. Now I have my diagnosis paper and... See more

Rated 5 out of 5 stars
Verified

From the very moment I joined the waitlist via NHS Right to Choose with Clinical Partners, communication has always been clear and accessible. The whole process for my ADHD assessment was very quick a... See more

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Rated 5 out of 5 stars
Verified

The process was clear from the start with good communication throughout. Wait time was slightly longer than originally estimated but good overall. The assessment itself was very positive and thorough.... See more

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Rated 5 out of 5 stars
Verified

The service was perfect and I couldn’t complain about anything. It was amazing. The only recommendation I could give is an acknowledgement that your on the list and just more of a follow up acknowled... See more

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Rated 3 out of 5 stars
Verified

It was a long wait and then find it strange the ASD and adhd are assessed months apart when there is so much overlap. Very confusing for my daughter to have two appointments so far away from each othe... See more

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Rated 5 out of 5 stars
Verified

I can't fault clinical partners and the person who diagnosed my daughter. Efficient and friendly. Kept me up to date and well informed throughout the whole process! Thank you so much for listening t... See more

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Rated 5 out of 5 stars
Verified

Very quick process from referral to assessments, on thing was the waiting time between assessments and feed back was longer than advised. Other than that great.

Rated 5 out of 5 stars
Verified

They were relatively prompt with the process. They kept me informed throughout the process. The two people I dealt with were kind and friendly, and put me at ease. There were clear timelines, so I was... See more

Rated 5 out of 5 stars
Verified

Great service, very professional and reassuring. Sad that the wait times are increasing but that's just weight of the strain on all mental health medical services at the moment.

Company replied

Rated 5 out of 5 stars
Verified

The service from start to finish was amazing and very easy to use online. The customer service was super friendly, I’m glad I decided on Clinical Partners right to choose. 100% recommended.

Company replied

Rated 5 out of 5 stars
Verified

I’ve been waiting for a diagnose. I’ve been diagnosed thanks to clinical partner for helping me and having hope. Thank you for the medication. I hope this helps and was a great help on the phone. Many... See more

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Rated 4 out of 5 stars
Verified

Well organised. Clear communication. Let down by the fact that we were somewhat talking at cross purposes

Company replied

Rated 5 out of 5 stars
Verified

My experience was amazing the lady was so nice and kind and very professional, she put me at ease. What a credit she is to your company.

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Rated 5 out of 5 stars
Verified

My assessor was extremely helpful and patient with me . She was so understanding of my needs . She made me feel comfortable

Company replied

Rated 5 out of 5 stars
Verified

It’s a fantastic service, very helpful when uncertain about things and very informative also. Thank you for the help it was great.

Company replied

Rated 5 out of 5 stars
Verified

Everyone I dealt with were very kind and understanding, they helped to put me at ease in what could have been a stressful experience

Company replied

Rated 5 out of 5 stars
Verified

I went through the right to chose and they had me diagnosed professionally and methodically in a timely manner without issues.

Company replied

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Company details

  1. Mental Health Service
  2. Child Psychologist
  3. Mental Health Clinic
  4. Psychiatrist
  5. Psychologist
  6. Psychotherapist

Written by the company

We are one of the UK’s leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental and emotional difficulties to get better. Through in-person and remote appointments, we connect thousands of patients with senior clinicians for a range of mental health difficulties including autism, ADHD, anxiety, and depression. Mental health affects us all. Whatever your challenge, we're here for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

From Diane Cope

From Diane Cope
22nd October 2025
I have recently been assessed by Lawrence Oyelami MSc of Clinical Partners. As an older adult I was very stressed about the assessment.
Lawrence was amazing from the very beginning to the very end. He is kind, patient, warm, professional and incredibly good at what he does. He managed to get out of me things I had forgotten for over 60 years. He made me realise, without suggesting, things that have happened throughout my life, and continue to happen on a day to day basis, that I see now as red flags.
Lawrence couldn’t have been more thorough, it was an arduous three hour assessment and after I felt incredibly tired, confused and with more than a little brain fog, yet thankful that Lawrence showed care and humanity in this very personal experience.
Thank you, Lawrence, thank you from the bottom of my heart for allowing me to realise things about myself that have caused so much stress and anguish throughout my life.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent

Professional, caring, felt like you were truly been listened too, timescales were amazing from first assessment to diagnosis. The two assessors we dealt with were outstanding. Highly recommended

October 20, 2025
Rated 5 out of 5 stars
Verified

Excellent

Great experience with Clinical Partners, could not fault anything. We were talked through every process and each step. Amazing staff and great communication

October 17, 2025
Rated 5 out of 5 stars
Verified

Very good experience

Very good experience, I expect enhanced by the positive diagnosis outcome which gives me comfort to know where am I am and why. My assessor was polite and efficient, firm when needed to make best use of time; this goes more for the assessment a few months back. More particularly I felt some empathy from my assessor when she heard my relieved response when presenting my diagnosis. I really appreciated her manner and understanding. It all takes time of course, but somewhat quicker than direct through NHS perhaps, from what I hear from others in my world...but this is always variable. I thought the whole thing very efficient...just a wait now 12-18 months to be onboarded for treatment...but at least it's coming...not too late for the near 60yo old dog that I am, haha!

October 17, 2025
Rated 2 out of 5 stars

There was no opportunity to look again…

Two issues: Firstly, there was no opportunity to look again at my questionnaire and review the questions I answered.
Secondly, my son was sent many emails from 'Clinical Partners' and missed an important one which he was meant to forward to his "informant" (being me) As a result we could not see how to gain access to fill in the "informant" questionnaire

October 21, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

The clinicuans are professional calm…

The clinicuans are professional calm listen attentively and are just so reassuring.
the service is easy to use although i understand its due to confidebtiality can be a bit difficult to access documents with extra passwords and pins.
the diagnosis is given in a clear manner

October 7, 2025
Rated 1 out of 5 stars
Verified

Useless full online consultation incompetent result

This whole service is very disappointing. We submitted our request for the ASD test almost at the same time with one of our friends. Both kids were flagged by the school for needing the assessment. The other child had the ADHD test 4 months earlier than us, we waited 7.5 months, even though my daughter was referred by the hospital as well. It all happens online. The other child had a 30 minutes call, she probably prepared how to answer the questions, she got the diagnosis. My daughter who had a history of severe mental health issues, didn’t. Whilst we waited for her assessment via the clinical partners, I also secured a date for the same ASD assessment in another country. She was seen by 3 clinical psychologists, plus a psychiatrist, they did several tests, IQ test in a 4 days f2f thorough consultation series. She was diagnosed as a highly functioning autist who can mask extremely well. Clinical Partners were represented by somebody who has a BSc in Nursing and is a Registered prescriber. Her diagnosis was anxiety. This is dangerous and irresponsible! My daughter’s anxiety comes from her being an autist, who goes above and beyond to mask it, she is exhausted and of course anxious. Without the specialist help she needs, it could lead to suicide. Clinical partners would need to rethink their position on online only assessments and keep higher standards for the benefit and welfare of their patients.

October 19, 2025
Rated 5 out of 5 stars
Verified

Efficient service and lovely clinicians

We had a really positive experience with Clinical Partners for my child’s ASD assessment. The whole process was very easy and straightforward. The clinicians were incredibly patient with my child and made her feel at ease throughout. During the adult sessions, they were friendly, explained everything clearly, and were clearly very knowledgeable, especially about how autism can present differently in girls. That made me feel really confident in their approach and understanding.

I’ve already recommended Clinical Partners to several of my fellow SEND families, as the process was so much quicker and more efficient than waiting for NHS CYPS via school/GP referral.

July 17, 2025
Rated 5 out of 5 stars
Verified

Very pleased with the service provided…

Very pleased with the service provided by Clinical Partners as a Right to choose NHS partner. I put through a request in Feb, assessments in Sept and results Oct. Every communication was clear and professional. Can't fault them at all.

October 17, 2025
Rated 1 out of 5 stars

Total lack of professionalism

Had a scheduled phone call with psychologist after my initial adult ADHD assessment to get the results.
No one called. No communication whatsoever, called their NHS line and a rude staff member couldn't give me any information to what has happened and no idea for timeframe. I was told that "she didn't have time" to check with booking agents for further details 🤦 🤷 I'm in absolute disbelief of the lack of attention and professionalism of this service and I will never recommend!
No idea how you people have all those high satisfactory reviews! Honestly!👎👎👎

October 20, 2025
Unprompted review

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