Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 5 out of 5 stars

The best Nokia phone I've ever had! The X30 8gb 250gb is an amazing version - you simply do not need SD storage on board. The 50mb camera is excellent without overprocessing the images.The display (Go... See more

Rated 1 out of 5 stars

Sigur, frate! Am adăugat numele tău la final: --- Subject: Serious issues with Nokia G42 after Android 15 update Feedback: I am very disappointed with Nokia’s recent Android 15 update.... See more

Rated 1 out of 5 stars

Horrible brand. Never rely on Nokia. I purchased their infamous Nokia Beacon 1 WiFi Mesh routers (A pack of 3), and they suddenly stopped working after a while. I tied all the possible troubleshooting... See more

Rated 1 out of 5 stars

Have used Nokia's for +20yr's, a basic, cheap, robust phone. But Nokia 105's have an appalling keypad beeping sound; so irritating have actually chucked phones in the bin. And ? Multiple guides, m... See more

We perform checks on reviews


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

523 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

No No Nokia

Unreliable phones and a service centre that promises all, but delivers zero.
Nokia has become a joke.
I've been trying for over a week now to send my broken phone back for its third time, but I can't even do that as the website doesn't work and online chat just say wait another day

December 9, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

HMD GLOBAL (NOKIA) TRULY IS THE WORST!!

These reviews are not lying. HMD Global is one of the worst companies in the world and they have essentially destroyed a once excellent phone manufacturers reputation. I now associate Nokia with terrible, broken, and inept. You can thank HMD Global for it all! The TWO worst issues are buggy software updates and customer service that doesn't provide meaningful solutions to issues derived from owning a present day 'NOKIA' device.

October 15, 2023
Unprompted review
Rated 1 out of 5 stars

Worst phone company in the world there…

Worst phone company in the world there is no contact number available to have your phone fixed or repaired this company is an absolute joke getting you to pay for a phone you can not use because there is no way of getting it repaired

November 5, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Bought a Nokia X30 eco friendly phone

Bought a Nokia X30 eco friendly phone, did not work on opening, terrible customer service will not offer a refund or replacement, want me to send the phone on a very non eco friendly round trip of over 2400 miles to Romania for them to fix it. The company says they are eco friendly, they definitely are not with things like this. £400 worth of phone, that does not work and that I have to send away for weeks to Romania. The worst company and customer service I have ever had! They ignore uk law like the Consumer Credit Act 2015 and don't seem helpful at all,

November 4, 2023
Unprompted review
Rated 1 out of 5 stars

Had new phone for 10 days then stopped…

Had new phone for 10 days then stopped charging. Sent back with provided label and 2 weeks later I have no replacement. There is no contact number only chat bots. As soon as you demand a refund it gets passed on to another bot. I have screenshots of every change and I will be getting my money back plus more for their disgusting service. AVOID

October 24, 2023
Unprompted review
Rated 1 out of 5 stars

Nokia broke my phone but won't refund

I bought a Nokia G60 5G in May 2023, after an automatic update it now no longer works. In other words they broke it with a faulty update. The only solution on offer is to send it back for repair which takes up to 2 weeks. My phone is my only means of contact so I can't be without it for 2 weeks. I will have to buy a replacement so I requested a refund on this faulty 5 month old phone. Apparently not possible - the "remorse" period is one month. They were not able to email a copy of our conversation (including detailed return instructions) because their system does not "allow" it. My only remorse is buying from them in the first place - shockingly poor service.

October 6, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Nokia HMD reneges on refund policy with lame excuse.

Nokia will not honor refund if you purchase directly from Nokia url nokia dot com forward slash phones forward slash en_us. Nokia states 14 day return but when I tried 6 days after purchase Nokia rerfuses stating their interface between USPS and Nokia is broken and they don't know when it will be fixed. I filed for RMA 02 Sept 2023 and it is now 20 Sept 2023 and all they do is give a "fake" excuse in email from support-at-nokiaphones-com and that base url doesn't even exist--it is invalid. This issue has gone beyond the 14 day return period because of the Nokia HMD imposed delay so I don't know if they will ever honor the RMA. Bogus--all of it--it just has to be. Who is the Goo guy who bought the this Nokia thing from Microsoft? Is Nokia HMD in financial trouble to the point that it has to renege on all of its promises in order to stay afloat? This is scary. I'm lucky. I only bought a $80 flip phone. I'll never see that $80 again it seems. I am filing a dispute with my credit card company. It's the only recourse I have. But, I am grateful that I discovered what Nokia has become because I'm shopping now for a new $1500+ "smart phone." The $80 Nokia stole from me has been an "education" that steers me away from any consideration for buying any Nokia product. Thank you, goo guy. You thought you were putting one over on me but instead you protected me from the remainder of your abusive tactics. Good luck to all.

September 2, 2023
Unprompted review
Rated 1 out of 5 stars

I don't want to give 1star for the…

I don't want to give 1star for the product & customer care support. One of my worst experience. I thought Nokia brand name previous experience i bought one feature phone Nokia150 for my grandma within 3 months it's dead not worked and also when I try to charge it get heat. I don't know what to do I have raised query in Nokia support they send me mail within 2 days also asked me to share basic details through mail. I also shared those details. Again they asked my to share videoclip of the phone not working also that video should be clear and one more thing the size of videoclip should be veryless size they told like within12mb. I also shared those within they said limitations. But again he asked me to share the videoclip for 4 to 5times I share those. They asked to hold for 5to7 working days. But no mail came from Nokia customer support. I again asked for update. They told like logistic person will come and pickup phone from me. But none of them came it almost goes for 1month no one came I keep on followup on mail. Finally they arrange pickup after 1month. Returnguy pickup phone from me. after that now proper response from Nokia team. I'm keep on followup on mail & calls they asked me to wait for 4 to 7 working days. Still now no response. Return guy pickup phone from me more than 2 weeks. I don't know what to do withthis totally money waste time waste. So don't buy Nokia products. If any fault occurs they won't give proper support. Very very bad experience...

July 15, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Nokia phones have been bought by HMD…

Nokia phones have been bought by HMD Global (in 2016 I think). Nokia Corporation have nothing to do with Nokia Mobiles any more. This may be why the phones are so crap and the customer service is terrible. HMD Global don't know about UK consumer law and the right to reject endless repair attempts instead of a replacement, or refund option. I am taking them to the small claims court. Terrible company.

September 6, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid, horrific experience

Shocking experience, worst I've ever had as a customer. I want to give zero stars.
Ordered a phone and paid £299 for it and never received it.
It's impossible to get any information from them regarding my order.
Customer service doesn't exist.
They have no phone number to call! How can a phone company have no phone!
To take money for something that they don't deliver is breaking the law. When you try to contact them they aren't interested in trying to help. They just try to pass it over to DHL who just pass back to Nokia.
It doesn't matter how many times I have explain to them via text (because you can't speak to anyone) they still keep giving the same answer! I think it's a robot generated response.
Spent all week so far trying to either get my phone delivered or a refund and still no help from Nokia.
Totally and utterly disgusting behaviour.
Customer service chat are rude and don't listen (again think it's just a robot)
Never ever will I use them again and will be taking legal action to recover my money they have stolen.
Avoid Avoid Avoid

August 19, 2023
Unprompted review
Rated 1 out of 5 stars

Repair on a 4 month old phone . Replacement rubbish

Problems with new phone after 4 months.only cover under warranty is send back for repair.Most companies would replace with new.I do not believe the phone returned to is my own as it shows more wear & scratches than mine .So difficult to make a complaint as captcha not working on mobile site.It has become a throw away phone worth next to nothing.

August 24, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Poor-quality phone, bad-faith "support". Avoid.

I don't give 1-star reviews lightly. I'm not doing this because I'm angry with HMD Global (who make "Nokia" phones). I'm doing because I genuinely see no redeeming aspect which I could use to add an extra star. Their product was crap, and their support appears to exist only to deflect warranty claims. The only reason I haven't taken HMD to court is that my lawyer tells me it wouldn't be cost-effective in the end.

I bought a Nokia XR20 phone because it's "mil spec" and ruggedised and I'm clumsy. Yes, I confess I did drop it from pocket height. But that was within the range of things it should be able to take, which is why I bought it in the first place! So it is completely implausible that this impact caused the huge array of hardware and software faults this phone showed. Its trim came off and clearly wasn't glued properly underneath. Its clock drifted by multiple hours so I couldn't trust the alarm. Its fingerprint sensor regularly short-circuited and became painfully hot. Its Bluetooth audio was poor and skippy.

If HMD had accepted this medley of crap and dealt with it responsibly, I'd give them 4 stars or 5. Mistakes happen. But their "support" came down to "nope". No engagement, no explanation, just "that's not covered by warranty". HOW is blatantly defective hardware not covered by warranty? I went the other route of customer-protection regulations through the online retailer (who were fine). Then HMD rolled out the "impact damage" excuse, which is a blatant cop-out for a "mil spec" phone, and didn't satisfactorily explain all the defects anyway. I challenged this and their responses went back to blunt refusal. And that was that.

I don't like giving bad reviews. I want to be here telling people what a great phone the XR20 is and what a great company HMD is. But they're not. The product is terrible and the company is worse. Please avoid them.

May 31, 2023
Unprompted review
Rated 1 out of 5 stars

Don't place that Nokia Order ! go to their store, save your time and energy

0 stars
They sent the package for delivery and then said we cannot deliver. When I asked support they said nobody was home. I work from home so I've been home ever since I placed the order. Support agents are least interested in customer issues.
I've always had Nokia phones, but maybe the company is no longer what it used to be. No matter how good the phones are, if they cannot deliver their product, and harass their customers, whats the use.

Please don't waste your money, time, and energy on selecting a phone and ordering online, only to wait and then be told the order is cancelled.

If you do want their phone, go to a store and buy. I don't see many of their phones in stores though.

July 20, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look