Failing service and tech stuck
Paid for auto backup and they never work. I am unable to recover my VPS from backups that I pay for. Basically, they offer an extra paid service that doesn't work yet they are aggressive about its advertising.
Their technical support is slow, unreliable and the only proper channel is email to them via a form that you really need to figure out how to respond to questions to get to the ticket part instead of "go and read our articles" message.
They technical support was not able to solve the problem and now, I have the exact same issue for the second time. While it's stuck on 99%, you can't do anything. You can't stop, you can retry, you can't restore from a snapshot and it's stuck for more than 10 hours already.
And all this is happening while they increased the existing service prices twice in the recent months.
You can't rely on this service long-term
Reply from Contabo