A JOKE OF AN INTERNET SUPPLIER
Took out a contract 10 days ago, directly at a 3 store. In short
- 3 store failed to provide any contract details
- 3 store failed to provide the phone number, for a broadband contract
- 3 store have stated they cannot cancel the contract or accept the device back, directly
- 3 systems have utterly blocked me from setting up an online account
- 3 systems via complaints have stated i must return device to the store
As a partially disabled customer, have used computers since 1986, am a competent internet user, have used Central Government, Local Government, Commercial systems had online accounts for years, it's been an absolutely surreal, horrific experience
I have already spent 16 Hours on buses, trying to sort this out directly. I have spent hours online trying to sort this out.
IT'S A BLOODY JOKE, AN UTTERLY INCOMPETENT SUPPLIER, TO A DEGREE TO WHICH I HAVE NEVER EXPERIENCED PREVIOUSLY
OH YES. AFTER 9 DAYS, THEY CHARGED ME £33.42 FOR AN ACCOUNT WHICH HAD BEEN SOLD, AS A £28 PER MONTH, UNLIMITED INTERNET ACCESS ACCOUNT
(Nb. Has become clear after contact with online 3 "customer services today, in which I stated I wish to cancel the contract? My internet speed has dropped through the floor, it's too much of a coincidence, for this to have occurred, precisely after that contact)
3 ? My online experience of having been seriously "scammed" by an internet based service
Reply from Three UK