CP

Excellent service trading old phone in got paid exactly what they originally quoted which is what all companies should do and hasn’t been the case in the past even though nothing wrong with it but they alway make an excuse such as battery life etc.

First time used this company and will definitely use again extremely fast bank transfer too.

Trying to register and set up direct debit on website which didn’t work, tried mobile app as suggested that didnt work, tried to send message on app to them that didnt work phoned next day and over 43 mins on hold and still not spoke to anyone.

External wall cracks reported it to NHBC they blamed sun and shrinkage.

The policy you have been sold are a joke as they will do anything to avoid assisting

Before you order from this company ensure you order correct size as seems very difficult to change once done.

The measure instructions are not clear so get advice

If over 2 weeks unlikely they will help you.

in my recent experience with this company who are sub let their delivery out to a haulage company communications regarding delivery has been poor at best.

Product ordered cash taken swiftly then its a waiting game to get product delivered from their haulage company.

Had to take day off work for their promised delivery day which has a time window of 7am to 7pm, waited in all day no delivery turned up.

Contacted haulage company they didn’t know why it wasn’t delivered had to rearrange another delivery at more loss of pay.

Visit to McDonalds was really bad today at McDonalds in Burton on Trent next to Morrisons.

Hardly any customers inside every car sent to a bay so much for fast food.

To make matters worse young staff sent out with orders people having to look through bags to see if its theirs so much for hygiene.

When eventually arrived portions very small on fries, had to go inside to ask where food was will be a while before back with experience like this.

Order number 37 till 17 time 17:41

Purchased a house 4 years ago will the Builder being Bellway. One of the selling points that persuaded us to purchase was we were covered by the NHBC warranty.

My builder recently refurbished my master bathroom and found major faults with the original construction such as I joists cut and not even supported with joist hangers.

Clearly NHBC standards and procedures had not be followed not QA carried out.

Submitted claim to NHBC for cost to repair along with photos and video of poor quality workmanship and quoting all NHBC rules broken.

After a long delay they finally got back to say claim was rejected so it seems the NHBC certificate is worthless 24/23277 so best going through court process initially.

Purchased items then cancelled following day but they still withdrew funds from bank. Phoned over 4 times to get a refund and monies returned to bank over a week gone and still no sign on monies been returned.

Just to make you aware some of their products are very good however, the one range where batteries can be used of different products are extremely unreliable.

After a period of time these batteries fail and will not charge. Customer service want you to jump through various hoops and if within warranty of machine, they will normally issue you a free battery, however this battery in my experience will only last so long before the same issue again then product will be out of warranty and wont issue you another one.

After being contacted by Ben at customer service dept we discussed the matter and he was very understanding and helpful, he has additionally ordered a replacement to resolve the matter as unsure why batteries 1st gen do this. He has ordered a 2 nd generation battery for us which he says should resolve issue finally.

Thank you very much its greatly appreciated I have upgraded review just because of way I was listened to on phone.

Submitted train claim in Dec 23 still waiting to be refunded phoned them up twice and promised claim looked at in next day or so weeks later still no refund issued.

Quick to take the money often without being able to get a seat slow to give it back to you when things go wrong.

Amazing product going to be fitted in feb 24. Even held back delivery until we were at home.

Delivery on time and exactly as described fitting planned for Feb 24

Various items ordered tried to reschedule delivery before dispatched, informed by operator had to wait until dispatch to do this. Changed my delivery instructions to deliver in a safe place in case could not change date. No option to change date so was lied to then delivery arrived just dumped on door step no one at home for a week.

Fantastic service with regards to recent purchase, good communication friendly and extremely helpful delivery men with nothing yo much trouble.

Would definitely recommend to family or friends.

Further communication with fever with regard’s spending the voucher previously issued due to rail strikes.

The only issue with fever issuing vouchers in my case is you are unable to spend them as payment always declined no matter how you choose to pay.

Customer support is terrible instead of taking ownership they will try to blame it on a variety of things such as seats not updated on website, bank fault, send emails to say they will sort but then never reply, hang up on the phone when questions get difficult, never pass you onto manager never issue a refund.

I have now had to report this company for fraud having taken funds from my wife's account but not provided the services.

Absolutely terrible payment system my wife got given a refund due to fact could not attend an event due to train strikes.

However the catch is you cant use it as when you book another show and need to pay difference it rejects it.

I have tried apple pay and mastercard phoned my bank who say its fever system.

Customer service are poor wont give refunds best they do is extend then voucher that you will never be able to use.

Recently joined Octopus their customer service email is a waste of time using rarely reply to you sent three emails still waiting reply over a week passed.

If you need them phone the telephone line can you will get more success.

Booked at Hampton by Hilton Stansted 21-22 Aug 23 3596038457 through booking dot com.

Booked saver rate then flights changed by Ryanair months in advance. Hotel were not very helpful would not let amend booking even if cost more I was willing to pay the difference.

Downside lost £118 and had to drive home after flight will never book or stay there again.

I recently transferred to Octopus energy process sounded as if it would be super easy, reality is that over 4 weeks later and still not resolved, i am still connected to my old supplier Eon who continue to bill standing charge.

Octopus encourages you to email them in my experience you better off queueing on phone as rarely answer emails.

Very good service for delivery of products only disappointing part of service that lets company down is should you need a refund they are extremely slow at resolving this and returning you your funds.

Purchased items 8 Jun 23 requested a refund same day as didnt accept full delivery, still waiting for the refund to appear in bank and its the 20 Jun now.