MakeBox & Co Reviews 257

Absolutely shocking. I have had to leave the home I was living in for 12 years due to domestic violence. It has taken me time to establish myself, I am missing parcels from MakeBox that they are refusing to replace. I have spent over £150 on nothing, I am shocked by their lack of care. Please be careful.

Your products are very well organized and easy to follow. Also, any questions I have had have been answered promptly.
Thank you.

Amazing customer support and a really beautiful and well thought out kit.

Makebox are a truly caring company. Their monthly subscription boxes are exciting, varied and give the chance to try new crafts. Each box comes with all the necessary materials to complete the task, along with easy to follow instructions. Any queries are addressed quickly and efficiently. Nothing is ever too much trouble, they always go the extra mile. It is easy to skip a subscription or choose an alternative. Certainly a company who cares about their customers and products.

Great variety of crafts and just an email away if I hit any bumps in the road

Fantastic website/ company. I've bought embroidery kits off here a number of times and learnt loads from them and developed good skills. Great customer service

Very helpful and responsive customer service. Great quality kits with clear instructions and sufficient materials to complete the project.

Brilliant products with fabulous instructions that are beautifully presented so you can do them over and over again.
The designs are absolutely gorgeous! 😍🥰

I've bought several items from MakeBox, they have a good range that are ideal for some mindful craft time. They are beautifully packaged and have full instructions including some videos and the service is great.

Great range of kits and products. Excellent service from very helpful people.
So nice to find a business this good.
Thank you.

Superb products and great delivery. I always open my parcels and smile

So extremely disappointed!
I ordered a gift for my daughter for her new Apartment.

13 Days after the order the company informed me the item was no longer available

An atrocious service

I've been getting Makebox boxes since early 2020 (review written in late 2024) and I can honestly say they are brilliant. The projects are interesting, each month is different and the quality of the materials is outstanding. It's very easy to skip a month if you aren't interested in that month's craft, or if you are so interested in it that you happen to already own most of the materials anyway.

Moreover, their customer service has always been incredible. I've needed them a few times to substitute an upcoming box or to change my subscription and they have always responded on the same day and are always very nice and helpful. Thank you so much!

Absolutely love it! Really good quality and lovely designs. Arrived quickly and the instructions are easy to follow. Would buy again and recommend.

Make Box & Co craft boxes are fabulous! Beautiful products, great attention to detail and excellent quality.

Amazing company with lovely products and a super helpful customer support team.

look fully into their subscription before you sign up.
They take your money at the beginning of the month but that payment is for the following months box. So if they take the money on 1st may you will not get a box until after 9th June.
the company says you can change your subscription item BUT you have to do this BEFORE they take payment. THE WHOLE PROCESS HAS BEEN STRESSFUL and ridiculous.
I WOULD NOT RECOMMEND A SUBSCRIPTION.
In reply to their explanation.
I made changes to my order and this showed on my subscription page. At no time was I informed that this was wrong . I continued to believe that the swap I had made was ok (as it showed on my subscription page) until I was sent a different box.

Really helpful customer service (I got my discount codes mixed up and they sorted that out for me very quickly). I absolutely love the products - the range and quality of everything I've ordered has been brilliant.

Brilliant products, detailed instructions, wonderful designs. Been a subscriber for close to a year.

I purchased the make your own clock so that I could theme the colours with my daughters bedroom.
The kit came beautifully packaged, sectioned into parts.
Clear instructions were inside the box- I had everything I needed.