United Kingdom
Review of MakeBox & Co
Absolutely shocking. I have had to leave the home I was living in for 12 years due to domestic violence. It has taken me time to establish myself, I am missing parcels from MakeBox that they are refusing to replace. I have spent over £150 on nothing, I am shocked by their lack of care. Please be careful.
Review of Virgin Experience Days
No customer service help, I want to speak to a human, I ordered these vouchers and want to use them today for lift109, there are lots of times available on their website yet Virgin say there are no spaces available until next month - really disappointing especially as I can not speak to someone to get help just speaking to a bot, I won't use these vouchers again.
Reply from Virgin Experience Days
It is industry standard that our suppliers only have certain voucher allocation per day where they can accept vouchers - this is why the supplier may show direct availability on their website, but then when coming to use your voucher, the dates may change ever so slightly depending on their voucher allocations they have left for that specific date.
Don't forget with our vouchers, we do hold a 30 day refund period on un-booked/ un-used vouchers, so you would be able to request a refund back onto the orginial payment method/s to then book direct if you wished to do so - Chantelle.
Review of Omaze
Very happy to be giving to charity and keeping my fingers crossed it would be the opportunity to own a home for my family.
Review of Omaze
Review of Omaze
I love the idea of winning a house - life changing and you get to give to charity too. Brilliant
Review of Omaze
Wonderful prizes and a great opportunity to support charity - wouldn't it be amazing to win one! Thank you for the chance.
Review of MakeBox & Co
The boxes are lovely but I find it incredibly frustrating not being able to speak to a real person when I have problems with my orders.I would like to be able to call and speak to a real person rather than chat on chatbot and sometimes wait hours and hours to get a reply. I still have no idea whether I am now up to date with my orders and have received everything I have paid for.
Reply from MakeBox & Co
Thank you for your reply. I am sorry you are finding it tricky to get a hold of us, I can assure you there is no chat bot, it is just me (Elle) in the customer service team for MakeBox and I am across both the email address info@makebox.co and the messenger platform. I always try and reply to every message and email within 2 business days but it might be slightly more delayed in the busy festive period. I cannot see any messages from yourself on our chat function (this may be because you messaged us as a 'guest' which means your messages unfortunately expire) but I am more than happy to assist you in any way, please do pop me an email and I will get back to you ASAP. I can have a look at your account and give you all the info you need :) Many thanks, Elle
