LOVEtheatre Reviews 2,232

Very fast and helpful experience with customer service. Lesley was great at solving my issue quickly. These kind of response times and flexibility are what all companies should be striving towards, we... See more

Really easy to book tickets, and when I realised the date I’d booked for wasn’t going to work out, Peter sorted out an exchange, for the same priced tickets, on a different date. Brilliant service.

The online ordering is system is efficient however companies show how good they are when something goes wrong. We had to change the date of our trip. The response times were amazing. Tickets changed... See more

I had inadvertently misplaced my e-tickets for Stereophonic at the Duke of York's theatre together with little other information to help me apart from a record on my Visa account. I wanted to cont... See more

I misplaced my tickets and couldn’t even find my booking reference so I rang lovetheatre and immediately the lovely lady that took my call found them and resend them to me. I am very impressed with... See more

Kat at LOVETHEATRE facilitated the exchange of our theatre tickets to a future date (we could no longer make the original booking date) and made the process super smooth and easy! Great service!

I had such a great experience thanks to Kat! My kids thought it would be funny to play a prank and change our selected performance to something completely different, which left me in a bit of a panic... See more

We had tickets for Hamilton on a day when the tube strike was on and needed to reschedule our visit for a fortnight later. Peter was so helpful and had exchanged our tickets for a more suitable date w... See more

Kat was incredibly helpful paid cancellation but wanted go different date. Took time and patience find me best seat for price paid. Suggest always add ticket protection when book.

I needed to exchange my theatre tickets due to personal reasons. Patricia from love theatre managed to exchange our tickets and seat us virtually in the same seats with in about 10 minutes. She was ab... See more

I had a surprise theatre booking for my mum on Saturday 6th but because my concert is cancelled on Sunday I now can’t attend as I am too far away to just come for the day. I had a lovely lady called L... See more

I recently bought tickets through LOVEtheatre and, almost immediately after booking, realised I had made an error with the date. The tickets were under a “non-refundable” policy, so I assumed th... See more

I originally booked tickets for my granddaughters to see The Tiger Who Came To Tea @ Theatre Royal Haymarket. Unfortunately i booked the incorrect dates, rang up the customer service line and spoke... See more

I accidentally booked the seats with poor viewing so I emailed and then phoned the following day The lady was so helpful acknowledge I had sent an email and said I can change your seating she was... See more

I had to exchange tickets for a new date & the process was handled very quickly. No hassle at all. Good clear communication throughout. Very happy with the service.

Unfortunately I realised I'd made a mistake with dates.... I'd booked Friday 12th September instead of Saturday 13th so this is where my experience with LoveTheatre begins. I rang the number on my boo... See more

I accidentally brought tickets for the wrong day and I took a shot and messaged them if they can change the date. Lesley was amazing on responding and understood and changed the date without any furth... See more

I accidentally booked tickets for the wrong day. After searching the website I noticed that they can try and exchange and there was a handy little form for this which made it really easy. I got an aut... See more

I needed to change my booking due to a family celebration changing dates. Lesley was super helpful. The only downfall was that the ticket price went down slightly so we needed to pay a fee to upgrade... See more

I had the pleasure of being assisted by Kat, and I cannot thank her enough for the support she provided. From start to finish, she was professional, approachable, and incredibly helpful. Kat took th... See more

My daughter had just given birth prematurely in Singapore, and we'd rushed out to be with her. The last thing on my mind was the theatre tickets I'd booked for "Born With Teeth" at the Wyndham's T... See more

For an upcoming show of Good Night Oscar, I needed to change a reservation from an evening show to a matinee due to an early flight back to Canada the following day. A wonderful customer service TRIS... See more

I deleted my confirmation emails by accident. I mailed Love Theatre at 11 30pm and they replaced both mails early the next day. Fantastic customer service. Thank you.

Lesley was extremely helpful over my last- minute need to exchange my theatre tickets due to illness. She quickly found alternate tickets on the date I requested, in the same price bracket, and where... See more

I'm over the moon with Lesley @ LoveTheatre who helped me change my booking. Due to work I was unable to make the original date, and Lesley managed to find me better seats on a new show date and get m... See more

My wife has had a severe ankle fracture. We thought that there was no way that she could go to see The Weir given her very slow and long recovery schedule. Kat was just wonderful, helpful and supporti... See more

Our plans changed so we needed to change the date of our theatre visit. The process was easy and straightforward, and in less than 24 hours we had new tickets e-mailed to us. Thank you Kat for a highl... See more

Very good service from Lesley this morning! Last minute panic as we couldn’t find our tickets for a show on a Saturday. Lesley emailed me back within minutes attaching the tickets; very impressed es... See more

We bought these tickets on the day we attended having seen many of the other plays and LOVED the play and experience! So funny yet heartwarming and just an overall great 90 minutes!

I was unable to make the original booking date due to illness and despite not taking out insurance Kat at Lovetheatre changed the tickets making the whole process so easy and stress free. I was reall... See more

Lesley was incredibly helpful and very friendly. I booked tickets on the wrong date and she quickly sorted the problem out for me. Highly recommend LOVEtheatre. This is customer service at its best. O... See more

I had to exchange my ticket for a performance due to a clash of dates. Kat answered the call immediately, was very clear about the process of exchange, very polite and helpful. I followed her instruc... See more

I needed help and Kat from Love theatre help me with her quick response and professional attitude. Thanks Kat for solving this.

our original booking date ended up clashing with an important family event. Trish & Lesley helped us exchange the tickets for a different date within a few hours and were so helpful and lovely through... See more

Fantastic sorting out my query. Lesley answered my emails & resolved the matter, after sending email to also confirm I wanting to amend & pointing out details. Ty Lesley much appreciated. Woudl defin... See more

Made a mistake on my booking and Leslie at Lovetheatre couldn’t have been more helpful, she was calm ( I wasn’t) cheerful and professional Thanks for saving me Leslie ⭐️⭐️⭐️⭐️⭐️

I had booked tickets for a performance that we could no longer attend. I called LoveTheatre on the off-chance that they might be able to amend - and it couldn't have been easier! Kat checked, confirme... See more

“Peter Saves The Day” What a STAR ⭐️ you are Peter,so calm & positive about changing a booking. Getting back to me promptly with a number of options,btw i had’nt mentioned it but my sisters birthd... See more

Really great customer service. I emailed in having lost my phone and been locked out of my email account which held my theatre tickets. The lovely customer service rep Lesley (I think) found my bookin... See more

I want to thank Kat at Love Theatre personally for a great customer service experience. My ticket exchange request was dealt with very promptly. Making the interaction so seamless and stress free. Tha... See more

We couldn’t make out booking due to a last minute family illness but Kat sorted everything out for us super quickly so we didn’t loose our money. Amazing fast efficient and friendly service. Thanks so... See more

Trish was very prompt enabling me to upgrade tickets for "The Importance of Being Ernest" at the Noel Coward theatre. Very responsive and helpful.

I emailed off the cuff as I thought I had bought some tickets for a show but couldn't find any emails from anyone about them! I had tried a few places I often buy from and Love Theatre was my last dit... See more

Peter helped me exchange a ticket for a play that I could no longer attend. He was prompt and helpful and sorted it out in no time and at no cost. Great experience.

Trish in the customer service team provided a quick resolution to our missing ticket email and followed up to make sure we received our tickets. Lovely service experience.

I wasn't paying attention and booked a seat for Othello with a severely restricted view of the stage. Peter very kindly swapped my ticket and now I'm all good!!! Thanks Peter

Excellent service from Peter , fantastic communication. Really first class. Peter was extremely helpful to me changing some ticket dates . Thank you for your excellent customer service

Kat responded to my request so quickly and my booking was sorted as requested thank you

I made a booking that I needed to change, and Lovetheatre (Peter, in particular) was extremely helpful, seamlessly finding a new date that worked for me and also handling the required payment for the... See more

Great service from Peter who dealt with my request promptly and pleasantly