Family Emergency - Instant Refund
My daughter had just given birth prematurely in Singapore, and we'd rushed out to be with her. The last thing on my mind was the theatre tickets I'd booked for "Born With Teeth" at the Wyndham's Theatre in London. I was upset to miss it, but my priority was my daughter and second grandson. I reached out to LOVEtheatre to ask for a refund.
I was really touched by the response I received from Peter on the LOVEtheatre team. He not only immediately processed a full refund for our tickets, but also sent his congratulations and best wishes to our family.
Peter's quick and compassionate response made a difficult situation much easier. He was able to sort out the refund in no time, allowing us to focus on our family. I can't thank Peter and the LOVEtheatre team enough. This is customer service going above and beyond - we will most certainly be booking with them again in the future.
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