Verified
For now i found no issue with the site. It was easy to book and easy to find information
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Based on these reviews
Good, but can improve having the travel options all the time available to choose or not
Company replied
Invited
Rápido e Intuitivo. User Friendly. A Repetir.
Company replied
Sistema de pagamento claro, transparente e fácil
Company replied
This I could have done myself on the internet. I was expecting a holiday with no worries but I had them: - one flight was changed by logitravel and they didn’t change the transfers, had to do i... See more
Company replied
I order the second cruise in this company. Very convenient, fast, all issues are resolved. Thank you, I will appeal only to you!
Company replied
Verified
excellent service from Anna, who spoke to me in English which was very reassuring for me. Prompt response and friendly attitude.
Company replied
Invited
The user experience on the website is great and the support help us during the reservation, help us with all our doubts.
Company replied
An easy company to deal with. Good web site, easy to navigate. I would definitely use them again.
Company replied
Intuitiva, rapida
Company replied
Always available, very useful. Competitive even with platforms like Trivago.
Company replied
Excellent service and fast replies whenever needed assistance.
Company replied
Invited
Eficiente, intuitiva e "user friendly".
Company replied
Verified
Very good site, paypal option is perfect.
Company replied
Clear information. Easy to check out.
Company replied
Easy and straight forward to use
Company replied
Verified
5 STARS , EVERYTHING WAS GREAT
Company replied
Verified
Fast and professional service.
Company replied
Verified
Ok. Optima experiencia online.
Company replied
bom website facil de utilizar
Company replied
Verified
very good options and prices
Company replied
Mais barato que encontrei.
Company replied
Verified
so far soo good
Company replied
Nada a referir
Company replied
Verified
so far so good
Company replied
Company details
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3.8
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
I had a very negative experience with Logitravel when renting a car in Ibiza.
I arrived at the airport around 9:30 pm to pick up the car I had booked in advance. Since I had forgotten my driving licence, I asked the local rental company to change the driver to my partner (who was present and had a valid licence). They told me that only Logitravel could make this change.
I immediately contacted Logitravel’s “24h support” via chat, explained the urgency, but received no help. The ticket was closed without a solution, and I only got a reply at 7 am the next morning — far too late.
As a result, I was left without transport, at risk of spending around €200 on taxis to and from the hotel, and ended up having to rent another car from a different agency, incurring additional and unnecessary costs.
This situation could have been easily resolved by changing the driver’s name. The lack of timely support showed poor flexibility and a “24h service” that, in practice, does not work.
I do not recommend Logitravel. My experience showed a lack of responsibility and no support when the customer needs it most.
July 19, 2025
Unprompted review
Reply from Logitravel
Good morning Cláudia,
After reviewing your file, we were able to verify that last 16/04 you made a flight + hotel + car reservation. Please note that the booking conditions and any relevant restrictions you may find are sent with your booking confirmation email. On the other hand, on 19/07 he contacted us to tell us that he needed to change driver for the rented vehicle. The relevant department immediately started to work on his case in order to be able to give him an answer as soon as possible. However, due to the time set for the collection of the vehicle, it was not possible to make the change from our department and, therefore, the service provider told us that it should be made directly at the counter. That is why, the same day, and only half an hour after your contact, the responsible department sends you an e-mail informing you of how to proceed. Subsequently, and after receiving your complaint, the department responsible on 12/08 after reviewing your request together with the service provider, sent you an e-mail informing that no further review of the case is required. We are sorry for any inconvenience and stand at your disposal for any future queries.
Best regards,
Team Logitravel
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Estamos viajando a Laponia
Estamos viajando a Laponia, Islas Lofoten y Cabo Norte. El 90% del tiempo lo pasamos dentro del autobús, con paradas muy breves que no permiten conocer ni disfrutar de los lugares. Un viaje mal planificado. No lo recomiendo en absoluto.
We are traveling to Lapland, the Lofoten Islands, and the North Cape. We spend 90% of the time on the bus, with very short stops that do not allow you to explore or enjoy the places. An expensive and poorly planned trip. I do not recommend it at all.
August 13, 2025
Unprompted review
Reply from Logitravel
Buenos días Xavier,
¿Podrías actualizar tu reseña indicando el localizador de tu reserva (código de nueve o diez dígitos) y trasladar tu reseña a www.trustpilot.com para que podamos recuperar tu expediente y revisar lo ocurrido lo antes posible?
...
Te informamos que para poder revisar tu expediente y conocer en detalle lo sucedido necesitamos que nos facilites el localizador de tu reserva a través de este canal. Solo de esta forma podremos prestarte la asistencia necesaria. Quedamos a la espera de recibir noticias por tu parte.
Atentamente,
Equipo Logitravel
Simpatia e disponibilidade do operador.
May 26, 2023
Unprompted review
Reply from Logitravel
Boa Tarde Carlos,
Na verdade, temos muito orgulho em todos os agentes que formam parte da equipa Logitravel e foi com grande entusiasmo que percebemos o seu grau de satisfação com a atenção recebida. Muito obrigada pelas suas palavras!
Cumprimentos,
Equipa Logitravel
Invited
varios alternativas face ao pretendido
January 7, 2023
Reply from Logitravel
Boa tarde Raquel,
As suas amáveis palavras motivam-nos a continuar a oferecer o melhor serviço a todos os nossos clientes, desejamos-lhe uma boa viagem!
Com os melhores cumprimentos,
Equipa Logitravel
Logitravel do not got your back.
Logitravel do not got your back.
We booked a flight with hotel and car, at flight time we discovered that we were not at the flight passenger list.
We tried to call logitravel but they were only working with email support, no one to answer no one to solve the issue.
They responded after 10h with a new flight.
Bottom line we lost two days travel and did not received a refund. Worst service ever
Edited:25may2023
The reservation was made a year ago to travel in July 2022.
So in April 2023 We got a little refund. One night. (they did not booked the flight and returned us, after all this trouble, only the one night at the hotel.)
Be careful with this type of company's with poor support. It's better to pay a little more and have proper support and cooperation.
July 16, 2022
Unprompted review
Reply from Logitravel
Good morning Nelson,
After reviewing your file, we have been able to verify that, as soon as you reported the incident to our emergency at destination department via chat24h (official channel for reporting this type of incident), our agents began to search for an alternative flight that would meet your needs. We have verified that, shortly after, you were offered by email an alternative flight at no additional cost with departure on the same day, which you accepted. Likewise, when you notified us on 18/07 via the same chat that your return flight did not include the luggage originally contracted, our agents included it and informed you immediately, so we regret that the attention you received did not meet your expectations, but we must insist that, on our part, all the necessary steps have been taken. On the other hand, and in relation to your comment, we have verified that on 4/11 our complaints department sent you a letter of compensation that you should have signed and duly completed in order to be able to proceed with the reimbursement of the expenses generated due to the flight modification (calculated from the invoices that you provided us with in the process of handling your complaint) and of the hotel night not enjoyed. We are sorry to hear that you do not agree with the resolution of your claim, but unfortunately no further refund applies. We look forward to receiving the letter of compensation in order to proceed with the corresponding reimbursement.
...
Nelson, after reviewing your file, we have been able to verify that on 27/03 you sent an email to the corresponding department indicating that you finally accepted the reimbursement proposal. On the same day, we asked you to send us the signed and properly filled in compensation letter, but we have not received a reply. Please send it to us so that we can proceed with the refund as soon as possible.
...
After reviewing your file, we have been able to verify that the claims department processed the corresponding reimbursement on 19/04. Once again, we are sorry for any inconvenience caused and we remain at your disposal for whatever you may need.
Yours sincerely,
Logitravel Team
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Invited
Reply from Logitravel
Bom dia,
Muito obrigado por partilhar a sua experiência connosco. Esperamos voltar a vê-lo muito em breve e que possa desfrutar de todos os nossos serviços novamente. Feliz viagem!
Atenciosamente,
Equipa Logitravel
Invited
BOA APLICAÃO
July 26, 2022
Reply from Logitravel
Bom dia Paulo,
Estamos muito satisfeitos por saber do seu nível de satisfação com o nosso serviço. Obrigado pela sua confiança em Logitravel e pelo seu feedback positivo, desejamos-lhe uma boa viagem!
Atenciosamente,
Equipa Logitravel
Invited
Super Facil e rápido.
July 22, 2022
Reply from Logitravel
Boa tarde Viviane,
Muito obrigado por ter tido tempo para escrever esta crítica, tentamos fazer o nosso melhor para tornar o processo de reserva tão intuitivo e rápido quanto possíve e estamos felizes por saber que aprecia este aspecto. Desejamos-lhe uma viagem agradável e mantemo-nos à sua disposição!
Atenciosamente,
Equipa Logitravel
Invited
O site é bastante amigavel e as…
O site é bastante amigavel e as reservas sºao logo garantidas
July 10, 2022
Reply from Logitravel
Boa tarde Anabela,
As suas amáveis palavras motivam-nos a continuar a oferecer o melhor serviço a todos os nossos clientes, desejamos-lhe uma boa viagem!
Com os melhores cumprimentos,
Equipa Logitravel
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Invited
So far so good
So far so good! Let's hope it continues as such until back from holidays,,,!!!
June 28, 2022
Reply from Logitravel
Good afternoon,
We are very pleased to know your level of satisfaction with our service. We thank you for your confidence in Logitravel and for your positive feedback, we wish you a pleasant trip!
Yours sincerely,
Logitravel Team
Invited
Reply from Logitravel
Good morning Anon,
Could you please update your review by indicating your specific booking reference so that we can retrieve your file and check the communications made as soon as possible?
Thank you very much,
Equipa Logitravel
Logitravel has great advertising but rubbish customer service. Don't be misled.
I booked a trip with logitravel.
Two working days from travel I have received:
No information
No tickets
No vouchers
No insurance certificate.
I spent 2 hours trying to phone today. Got cut off four times and was finally connected to an assistent who hung up on me when she thought my problem was with a different department.
The site simply says that my reservation has no information (although sent me a receipt for the payment!).
Like low-cost airlines there is no complaints procedure.
You're on your own.
Finally got the docs. But the name on my airline ticket is someone else's!
Trying to call them but no-one picks up.
Update: got a new reservation for my flight (my wife is still on the old reservtion with a complete stranger).
Whoever at Logitravel did this forgot to confirm my Priority booking that I paid for. So Wizz is asking me to pay again.
Can't these people get anything right?
Dealing with Logitravel is stressful to the extreme.
Yes finally seems to be resolved. Thank you for your help
This site works
April 20, 2022
Unprompted review
Reply from Logitravel
Good afternoon Peter,
After reviewing your file, we have been able to verify that the relevant department has already informed you by email that priority boarding has already been added to your booking.
Regards,
Logitravel Team
Invited
Very good website
March 20, 2022
Reply from Logitravel
Good morning Pedro,
Thank you very much for trusting Logitravel and for sharing your experience with us and with the other users of this platform. If you have any questions, please do not hesitate to contact us, we will be happy to help you!
Logitravel Team
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Reply from Logitravel
Bom dia David,
Muito obrigado pela sua confiança, Estamos muito felizes por saber como está satisfeito connosco. Se precisar da nossa ajuda, não hesite em contactar-nos. Ficaremos felizes em ajudá-lo!
Equipa Logitravel
Invited
Reply from Logitravel
Estimado Jorge Pereira, Muito obrigado por nos deixar a sua opinião e por depositar a sua confiança na Logitravel.
¡Esperamos vê-lo novamente! A Equipa da Logitravel.
Invited
facil e eficiente
August 17, 2021
Reply from Logitravel
Estimada Isabel Mota, Muito obrigado por nos deixar a sua opinião e por depositar a sua confiança na Logitravel.
¡Esperamos vê-lo novamente! A Equipa da Logitravel.
Invited
Reply from Logitravel
Estimado JB, Muito obrigado por nos deixar a sua opinião e por depositar a sua confiança na Logitravel. ¡Esperamos vê-lo novamente! A Equipa da Logitravel.
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Invited
Fiavel e credivel.
June 3, 2021
Reply from Logitravel
Estimado Sr. Pacheco, Muito obrigado por nos deixar a sua opinião e por depositar a sua confiança na Logitravel. Esperamos vê-lo novamente e desejamos uma boa viagem!
Com os melhores cumprimentos, A Equipa da Logitravel.
Unacceptable behavior
Receiving the payment receipt and the trip cancellation voucher on the same day can only happen due to lack of shame.
A serious company would immediately make the refund
April 26, 2021
Unprompted review
Invited
Reply from Logitravel
Estimado Sr. Ricardo Oliveira,
Muito obrigado por nos deixar a sua opinião e por depositar a sua confiança na Logitravel. Esperamos vê-lo novamente e desejamos que tenha uma boa viagem!
Com os melhores cumprimentos,
A Equipa da Logitravel
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