Druni Reviews 8,436

I placed an order online. The delivery company failed, saying the address was incorrect. Nonsense! I've ordered online from Druni before, and it worked fine. I emailed Druni about it. No response, ema... See more

Unfortunately I can not give more than 2 stars. Despite the fact that the package was sent on time, due to working with TIPSA I never received my package. It was lost or as I believe stolen by the... See more

Ordered for 115€ parfume and sun protection oil and never received the order, but the invoice is paid. The delivery company phoned that they were at my door, but I wasn’t home. The parcel was never de... See more

What happened to Druni? For almost a year, we regularly order from Druni and collect the package from the Dos Mares branch. After the message package in transit, it often arrived the next day, someti... See more

incredibly rude and since I shop in the Segovia, Juan Bravo branch a lot, it doesn't change. The attitude of some members of staff there is really shocking. Grumpy, indifferent and rude, depending on... See more

**COMPANY IS POTENTIALLY FRAUDULENT** at the very least extremely unprofessional, they do not deliver any of your paid for items - after you order they say part of the order is not in stock, so t... See more

Something is defenetly up with their online team - i submitted and payed for an order of 190 euros on 27th of July, and then NOTHING. The order is still "being processed" - i can only cancel the ord... See more

Bought a stale/fake Perfume, the pop up to my complaint said they would answer within 48 hours, 3 weeks later after many unanswered emails they sent an email basically saying i only had 24 hours to op... See more

The order never arrived and after raising a ticket with their cursomer service the status of the order was updated to delivered. This is unacceptable. Their service is truly horrible.

I placed order by 12th August expecting the with in 48 to 72 hours. I signed into my my account after 4 days and website says order closed. Shocked, they even did not send shipping details and how t... See more

La colonia de Tommy Hilfiger es malísima. No se el motivo, pero no huele como la original. Parece solo alcohol.

Druni is by far the worst company I’ve ever dealt with. They took my money over a month ago and never sent my order — and to make things worse, they’ve completely ignored every single one of my emails... See more

Very poor customer service. Ordered 100ml perfume on line. Received 40ml. Contacted customer service said it would respond in 48 hrs. 8 days later still had no reply. Don't order as you may receive s... See more

made a pretty big order. but mainly ordered for the serum. i received all the products except for the serum. 55 euros lost. contacted customer support a million times. went to the physical store. sent... See more

If I could give NO stars I would. Their customer service is diabolical. I ordered something on the 20th July which was not processed, so, I therefore cancelled the order on the 29th July. I receiv... See more

I ordered delivery online to the store. There has been no delivery for 2 weeks. The support never responded to me. I lost 70 euros. I do not recommend ordering anything online, since no one is going t... See more

Awful experience. My partner was in the store shopping when 3 staff members approached her in a very aggressive manner and told her she had to get in the elevator and leave. This was 20 minutes before... See more

I did few orders in Spain and everything went well but then suddenly my biggest order which costed more than 100€, didn't came. I contacted customer service and I got three different information. No o... See more

I ordered some hair products online. The 1st time they sent my order and the packaging of some products was horrible, it seemed as they put everything which looks unattractive to the online orders, be... See more

I had an issue with an online order an item was missing when I picked it up from one of their stores but unfortunately I didn’t open it until I got home but I did take photos. Whilst the store assist... See more

Druni is making fake marketing. I've been to police station in Castellon and made a complain. They are selling perfumes with half the price just to bring you to the website and after buying they cance... See more

I just had the most sureal conversation today with their customer service agent, apparently, it would seem their delivery firm “ sending only use google maps for deliveries ? It’s to my mother home a... See more

Do not use, parcel arrived at Xmas open. Product missing, I contacted delivery they never responded. Took photos of damaged unsealed box and tried to contact Druni but email was full. Eventually got a... See more

I placed an order just because of the advertised delivery times of maximum 72h. I wait a week already for my order and according to the shipping information it is in transit since days. Customer servi... See more

Made an order on the 23rd of July, it still hasn’t even been sent. I received an email from the 1 week ago saying that one of the products was out of stock and that I would be refunded but nothing has... See more

I placed an order on April 13th 2024. On April 25th I wrote them, worried I that did not receive my order. After another reminder on April 30th, they answered me saying the address was incomplete and... See more

Arrive to store in Oviedo to buy expensive pack of cosmetics for gift. No parking options, and no store. Wrong location on google maps. Order pack online, pay in advance, no cash on delivery opt... See more

Despite the fact that the package was sent on time, due to working with TIPSA I never received my package, the delivery attempt was never made. My Emails are also being ignored. Incompetent store an... See more

I bought perfume online, 3 weeks ago - which was supposed to be delivered in 72 hours. I have tried to reach out to them for over 2 weeks now, but no response at all.

Hicimos un pedido el 19 de diciembre. La empresa de mensajería tuvo un "incidente", pero no responden a llamadas ni correos electrónicos para explicar cuál es el incidente. Sería genial qu... See more

Pedí un cofre que en principio contenía un perfume, un gel de ducha, un after shave y un eau de perfum de 10ml. En el cofre no había after shave y el eau de perfum es de 5ml. lo considero un engaño... See more

Druni sent me expired toothpaste, and I can't return it. They refuse me in return on the Druni account, and no one answers from the customer service account either. I have to bring the expired produc... See more

I have had a very bad online order experience with Druni that has never happened to me. I am a regular customer. We received the package that was missing an item (Gucci Parfume 30 ml worth €45), we c... See more

Ordered a product and it said it would arrive in 72h. It’s been days since and I have contacted customer support and hear absolutely nothing from them. The tracking company link says “service not foun... See more

I ordered 9 products online. They charged me. Two days after, I received a message that 2 products are actually not available. A day after, another product not available, 2 days after that, another on... See more

Contacted customer support 2 weeks ago about an problem with an order, twice. Still haven't gotten any response from them as I'm waiting on my refund.

So this time I did receive my package on time maybe because I complained after ti had an email immediately after ordering to say there was a delay due to products not being in stock... again. M... See more

Real bad customer service/ no answer on my email and whats app reclamation, Dont deliver, but already paid No answer / no help Hope to get my money back

A month ago, I was in Seville, Spain, for a school excursion. During my two-week stay, I visited Druni several times to explore and test different perfumes. I wanted to find a fragrance for myse... See more

I received wrong cream instead the one I ordered online. And since the day I received, I am trying to return it. No one responds me. The cream is not a cheap one. It's so irresponsible and ignoring. A... See more

I don’t recommend buying online from this company. My order never arrived and the company ignored my request for a refund. I was refunded only because I was able to file a claim with Paypal.

I used to buy many drugstore products in their website but this black friday the waiting time was too long. I've been waiting for 12 days for a product that I will use as a gift. The customer service... See more

I am so disappointed with Druni service. I am waiting over two weeks for my delivery. NO ONE HAS REPLIED TO HELP. I have spent over 50 euros and this customer service is disgraceful.

Very disappointing experience with the webshop and customer support. Contacted support 2 times to cancel the order as it was not delivered within the indicated timeframe for the store pick-up, never r... See more

Very poor. I received an odourless expensive 'perfumed' lotion and they refused to accept a return sending me around in automatic no reply email circles until I just gave up. Dreadful service. Do not... See more

My order was supposed to be delivered 5 days ago. I repeatedly asked Druni what happened to it and when it would finally be delivered. No answer! Now I told them to reimburse the money, as I need the... See more

Poor customer service. Placed an order to collect from a store. One of the items was an OPI nail envy, I have used OPI for 15 years and never had a problem with it. The OPI I purchased from Druni star... See more

Placed an order it says delivery in 72hrs. On day 5 they sent an email saying one of the items is not in stock and they refunded me for that item. But the order still says processing on the website ov... See more