Logitravel do not got your back.
Logitravel do not got your back.
We booked a flight with hotel and car, at flight time we discovered that we were not at the flight passenger list.
We tried to call logitravel but they were only working with email support, no one to answer no one to solve the issue.
They responded after 10h with a new flight.
Bottom line we lost two days travel and did not received a refund. Worst service ever
Edited:25may2023
The reservation was made a year ago to travel in July 2022.
So in April 2023 We got a little refund. One night. (they did not booked the flight and returned us, after all this trouble, only the one night at the hotel.)
Be careful with this type of company's with poor support. It's better to pay a little more and have proper support and cooperation.
Reply from Logitravel
Good morning Nelson,
After reviewing your file, we have been able to verify that, as soon as you reported the incident to our emergency at destination department via chat24h (official channel for reporting this type of incident), our agents began to search for an alternative flight that would meet your needs. We have verified that, shortly after, you were offered by email an alternative flight at no additional cost with departure on the same day, which you accepted. Likewise, when you notified us on 18/07 via the same chat that your return flight did not include the luggage originally contracted, our agents included it and informed you immediately, so we regret that the attention you received did not meet your expectations, but we must insist that, on our part, all the necessary steps have been taken. On the other hand, and in relation to your comment, we have verified that on 4/11 our complaints department sent you a letter of compensation that you should have signed and duly completed in order to be able to proceed with the reimbursement of the expenses generated due to the flight modification (calculated from the invoices that you provided us with in the process of handling your complaint) and of the hotel night not enjoyed. We are sorry to hear that you do not agree with the resolution of your claim, but unfortunately no further refund applies. We look forward to receiving the letter of compensation in order to proceed with the corresponding reimbursement.
...
Nelson, after reviewing your file, we have been able to verify that on 27/03 you sent an email to the corresponding department indicating that you finally accepted the reimbursement proposal. On the same day, we asked you to send us the signed and properly filled in compensation letter, but we have not received a reply. Please send it to us so that we can proceed with the refund as soon as possible.
...
After reviewing your file, we have been able to verify that the claims department processed the corresponding reimbursement on 19/04. Once again, we are sorry for any inconvenience caused and we remain at your disposal for whatever you may need.
Yours sincerely,
Logitravel Team