I had a very negative experience with Logitravel when renting a car in Ibiza.
I arrived at the airport around 9:30 pm to pick up the car I had booked in advance. Since I had forgotten my driving licence, I asked the local rental company to change the driver to my partner (who was present and had a valid licence). They told me that only Logitravel could make this change.
I immediately contacted Logitravel’s “24h support” via chat, explained the urgency, but received no help. The ticket was closed without a solution, and I only got a reply at 7 am the next morning — far too late.
As a result, I was left without transport, at risk of spending around €200 on taxis to and from the hotel, and ended up having to rent another car from a different agency, incurring additional and unnecessary costs.
This situation could have been easily resolved by changing the driver’s name. The lack of timely support showed poor flexibility and a “24h service” that, in practice, does not work.
I do not recommend Logitravel. My experience showed a lack of responsibility and no support when the customer needs it most.
Reply from Logitravel
Good morning Cláudia,
After reviewing your file, we were able to verify that last 16/04 you made a flight + hotel + car reservation. Please note that the booking conditions and any relevant restrictions you may find are sent with your booking confirmation email. On the other hand, on 19/07 he contacted us to tell us that he needed to change driver for the rented vehicle. The relevant department immediately started to work on his case in order to be able to give him an answer as soon as possible. However, due to the time set for the collection of the vehicle, it was not possible to make the change from our department and, therefore, the service provider told us that it should be made directly at the counter. That is why, the same day, and only half an hour after your contact, the responsible department sends you an e-mail informing you of how to proceed. Subsequently, and after receiving your complaint, the department responsible on 12/08 after reviewing your request together with the service provider, sent you an e-mail informing that no further review of the case is required. We are sorry for any inconvenience and stand at your disposal for any future queries.
Best regards,
Team Logitravel