Very bad customer service
The quality of the greenhouse is good - for sure, but the whole experience as a customer was really bad. To start, the website misleads you of what is needed in the greenhouse, and I had to buy the base/fundament in addition to the greenhouse - even though you cannot build it without a fundament - so why not put all together? The problems started with the packaged being badly damaged by the delivery service, and we realised about it only when our constructor was here to do the job. The customer service was agile in sending new ones of the damaged packaged, but they were wrong ones and again our constructor couldn't do his job. We had to have new packaged delivered and other delays in our projects. Communication overall got in a bad shape, and now we are laying with several damaged packages in our garage with the only suggestion of "throw them out" (even though we dont have ways to transport such big packaged to the dump). In addition, the greenhouse is completely difficult to build, and must be done by a professional for sure. Again, quality of the greenhouse is good, but the whole experience was really bad.
Reply from Juliana Drivhuse
Hi Victor
Thanks for your review.
We have been trying to get in touch with you on your phone for the past 6 days, but unfortunately without success.
We are sorry that you have misunderstood our product in relation to the fact that you need a base. There is always the option of making your own base or purchasing ours - Therefore, there is not an assembly solution but only an additional purchase of the base.
I am of course sorry - as my colleague also said when you contacted us - about the damaged packages on delivery. However, I understood that after you reached out to us, you also received the missing and damaged parts.
If you do not want to dispose of what has been delivered incorrectly, you are welcome to send information about this directly to me, so I can order a return of this.
We have never claimed that it is easy to assemble a greenhouse, but we always recommend a minimum of 2 people with just a little kind of technical skill, and always to follow the assembly instructions. You are also always welcome to contact us during the process if you need any kind of help.
If I can be any assistance in any other way, you are welcome to contact me direct on my email; sohh@juliana.com
Have a great day!
Best regards
Sofie Henriksen
Juliana Drivhuse A/S