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VICA Danmark leverer udestuer, orangerier, pergolaer, drivhuse, overdækninger og pavilloner i vedligeholdelsesfrie materialer i altid høj kvalitet. Besøg vores showrooms i Kolding, Køge og Aalborg. Siden 2004 har VICA leveret over 10.000 kvalitetsløsninger med udgangspunkt i solidt håndværk, tidløst design, højt serviceniveau og gode priser til glade kunder i hele Danmark.
Nordager 22, 6000, Kolding, Denmark
4.6
464 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
tusind tak for alt det er en fantastisk at handle med jer hilsen Linda alt er så godt god vind fremover
Reply from VICA Danmark
Hej Linda,
Tusind tak for at dele herinde. Det glæder os, at du er tilfreds med din oplevelse hos os. Vi værdsætter virkelig din feedback og ønsker dig alt det bedste på din vej fremover!
Rigtig god weekend💚
Dbh Stephanie, VICA Danmark
Reply from VICA Danmark
Hej Morten,
Tak for at tjekke ind herinde. Det varmer at høre du har haft en god oplevelse hos os🎄
Glædelig jul
Dbh Stephanie, VICA Danmark
Leakages and wrong electric cable setup
Our integrated Udestue was completed on December 2022 after may delays.
However, the electric cable was wrongly installed and we had also several leakages every time it was raining outside.
These defects were captured in the aflevering - fejl/mangler report we compiled together with our construction manager.
However, since the report was created on December 20th and the last payment was executed, nothing was done to fix theses defects and it has been impossible to contact the construction manager.
I have sent dozen of emails and called many times and never got an answer.
I have then created a customer service ticket and I was promised to receive some support asap, but it didn't happen yet.
After over a month and a half I am still waiting to hear back from Vica.dk on how/when/if they are going to fix these defects.
I wasn't expecting this quite unprofessional behavior from a leading company that makes expensive Udestue.
Reply from VICA Danmark
Hi Vincenzo,
We are so sorry to hear about this. This is not the standard that we wish to set at VICA. So thank you for reaching out and letting us know. Only then, we get learn from our mistakes and get better.
I have asked arround and can understand, that you are now in a good dialogue with my collague Lonnie and that she is handling the mattter as we speak.
I hope that the matter is resolved as quickly as possible and that you can regain your trust in VICA.
Have a nice day.
Kind regards Camilla
VICA Danmark
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