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Company details

  1. Construction Company
  2. Carport and Pergola Builder
  3. Greenhouse
  4. Sunroom Contractor

Written by the company

VICA Danmark leverer udestuer, orangerier, pergolaer, drivhuse, overdækninger og pavilloner i vedligeholdelsesfrie materialer i altid høj kvalitet. Besøg vores showrooms i Kolding, Køge og Aalborg. Siden 2004 har VICA leveret over 10.000 kvalitetsløsninger med udgangspunkt i solidt håndværk, tidløst design, højt serviceniveau og gode priser til glade kunder i hele Danmark.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

tusind tak for alt det er en fantastisk…

tusind tak for alt det er en fantastisk at handle med jer hilsen Linda alt er så godt god vind fremover

November 1, 2024
VICA Danmark logo

Reply from VICA Danmark

Hej Linda,

Tusind tak for at dele herinde. Det glæder os, at du er tilfreds med din oplevelse hos os. Vi værdsætter virkelig din feedback og ønsker dig alt det bedste på din vej fremover!

Rigtig god weekend💚
Dbh Stephanie, VICA Danmark

Rated 5 out of 5 stars
Invited

Super Service

Super Service

October 12, 2024
VICA Danmark logo

Reply from VICA Danmark

Hej Morten,

Tak for at tjekke ind herinde. Det varmer at høre du har haft en god oplevelse hos os🎄

Glædelig jul
Dbh Stephanie, VICA Danmark

Rated 2 out of 5 stars

Leakages and wrong electric cable setup

Leakages and wrong electric cable setup

Our integrated Udestue was completed on December 2022 after may delays.

However, the electric cable was wrongly installed and we had also several leakages every time it was raining outside.

These defects were captured in the aflevering - fejl/mangler report we compiled together with our construction manager.
However, since the report was created on December 20th and the last payment was executed, nothing was done to fix theses defects and it has been impossible to contact the construction manager.
I have sent dozen of emails and called many times and never got an answer.
I have then created a customer service ticket and I was promised to receive some support asap, but it didn't happen yet.

After over a month and a half I am still waiting to hear back from Vica.dk on how/when/if they are going to fix these defects.

I wasn't expecting this quite unprofessional behavior from a leading company that makes expensive Udestue.

December 19, 2022
Unprompted review
VICA Danmark logo

Reply from VICA Danmark

Hi Vincenzo,

We are so sorry to hear about this. This is not the standard that we wish to set at VICA. So thank you for reaching out and letting us know. Only then, we get learn from our mistakes and get better.

I have asked arround and can understand, that you are now in a good dialogue with my collague Lonnie and that she is handling the mattter as we speak.

I hope that the matter is resolved as quickly as possible and that you can regain your trust in VICA.

Have a nice day.

Kind regards Camilla
VICA Danmark

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