Jollyflorist Reviews 1,879

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers often praise the appearance and quality of the flower arrangements, with many noting that the delivered bouquets exceeded their expectations. People appreciate the prompt delivery service, especially for international orders, and the user-friendly website. Several reviewers specifically mentioned positive experiences with deliveries to remote areas and were pleased with the company's communication and efforts to resolve issues. However, some consumers reported negative experiences, mainly related to orders, refunds and contact with the company. A recurring issue is the lack of updates or tracking information, leading to uncertainty about delivery status. Some reviewers expressed dissatisfaction with customer service responsiveness and reported discrepancies between the ordered product and the delivered one. There are also complaints about unexpected charges and a lack of clarity regarding pricing and currency conversions.

Based on these reviews

Rated 3 out of 5 stars
Verified

Beautiful flowers. I incorrectly read the price as Australian dollars, not in the English sterling that they were actually priced at, and thus paid for the most expensive bunch of flowers of my life.... See more

Company replied

Rated 3 out of 5 stars

Reference order # 25062626517835 First we had an issue with the flowers not being delivered on the date specified, then were overcharged on the credit card. The price on the order including shippin... See more

Company replied

Rated 3 out of 5 stars
Verified

I ordered ahead of time and requested delivery on Saturday, May 3rd. The flowers did not deliver to my daughter until Monday, May 5th...the day after my daughter's birthday and Mother's Day in Spai... See more

Company replied

Rated 3 out of 5 stars
Verified

It would be have been great if we were notified when the order had been delivered . Somehow the order tracker was not updated. In addition, the message was handwritten and one of the names was missed... See more

Company replied

Rated 4 out of 5 stars
Verified

You dispatched the order of the plant a day before requested, and I received a message from the recipient saying it was a lovely plant, however, because I sent it across the world, with no photo I hav... See more

Company replied

Rated 4 out of 5 stars
Verified

Website relatively easy to use. Delivery was real quick. Receiver really liked the flowers. However the purchase price was far more expensive when money debted from my account as opposed to what sho... See more

Company replied

Rated 4 out of 5 stars
Verified

Website relatively easy to use. Delivery was real quick. Receiver really liked the flowers. However the purchase price was far more expensive when money debted from my account as opposed to what sho... See more

Company replied

Rated 4 out of 5 stars
Verified

Website relatively easy to use. Delivery was real quick. Receiver really liked the flowers. However the purchase price was far more expensive when money debted from my account as opposed to what sho... See more

Company replied

Rated 5 out of 5 stars
Verified

Flowers were our love condolences for our daughter inlaws loss off her dear mama.Our daughter inlaw said her mums flowers were beautiful.Speedy deliverance 10/10 Great service,God bless.

Company replied

Rated 5 out of 5 stars

For starters, I place the order on Friday in US, my lovely bride-to-be received a beautiful large bouquet of red roses and carnations at her workplace in Thailand. Jollyflorist delivered on their prom... See more

Company replied

Rated 4 out of 5 stars

I really don’t know what to say. The website is claiming “same day delivery for birthday” Order number 250905362160930 for Seabank resort & spa in Malta No reply, no confirmation, tracking is s... See more

Company replied

Rated 2 out of 5 stars

I ordered a Wreath. The website cancelled the order because unable to fulfill it on time. The website does not indicate clearly the time the florist needs to fulfill an order. For instance a small ta... See more

Company replied

Rated 2 out of 5 stars

I ordered a bouquet for my husband's birthday in Australia. It was supposed to arrive on Saturday, August 23, 2025, but I realized I had entered a slightly incorrect postal code. I've emailed the co... See more

Company replied

Rated 5 out of 5 stars
Verified

Needing to honor a friend on very short notice, I contacted Jolly to order flowers within three days from Chicago in the USA to her home in Madrid, Spain. The flowers arrived as a beautiful bouquet -... See more

Company replied

Rated 5 out of 5 stars
Verified

Every year my brother and I take it in turns to send flowers to our Mum on the day our Dad. It’s a special day for us all to connect (we all live in different countries) and share memories of a very s... See more

Company replied

Rated 5 out of 5 stars
Verified

This was the second time with this company. 1st time was excellent and beyond my expectations. Though this time we had a bit of trouble with recipient’s phone number being not a local number (it was a... See more

Company replied

Rated 5 out of 5 stars
Verified

Saw a photograph of the flowers that were delivered....absolutely beautiful. And the balloons, fantastic. Thought it was 1balloon, there were 5, though one popped when it was being blown up at the del... See more

Company replied

Rated 5 out of 5 stars
Verified

My Mother in law absolutely loved her flowers for her 90th birthday. They arrived one day before her big day so I was a little disappointed as I specified the 4th of September delivery. However, sh... See more

Company replied

Rated 4 out of 5 stars
Verified

Website was easy to use. I was ordering from NZ and believed the prices were in NZD amounts but that was not so. Aspect not clear. Would have liked the opportunity to have them sent in a Vox. Flow... See more

Company replied

Rated 5 out of 5 stars

UPDATED 6/14/2025 Thank you Jolly Florist for resolving the billing issue! The correction was made to my credit card and I appreciate your efforts. I have changed my rating to 5 Stars and I hope... See more

Company replied

Rated 2 out of 5 stars

Ordering was easy. Delivery not so much. My order was to be delivered to a church in Dusseldorf August 17, preferably before noon. Checking status through today, the 18th, delivery says "shipping... See more

Company replied

Rated 5 out of 5 stars
Verified

You delivered our gift on the day that we asked. Also, my daughter and son-in-law had one word for said gift:BEAUTIFUL! Thank You! Joanna Bachman

Company replied

Rated 3 out of 5 stars
Verified

My difficulty is that I order the flowers on trust. A very kind lady has offered to lay the flowers on my behalf. I never receive any feedback or a photo, so I never know what the bouquet was like. I... See more

Company replied

Rated 3 out of 5 stars
Verified

Disliked - there were no updates or status on order An email was sent asking for status and no reply as of now. Tracking was also attempted and a message stating no carrier updates appeared This... See more

Company replied

Rated 3 out of 5 stars
Verified

I was very disappointed, not to say embarrassed by the arrangement this company sent to my sick friend. I ordered a sumptuous bouquet full of very pretty roses, and the picture my friend sent of what... See more

Company replied

Rated 5 out of 5 stars
Verified

I so appreciated the fact Jollyflorist contacted me when they were unable to deliver the flowers. I am on the other side of the world, so that made a huge difference to me re: the quality of the serv... See more

Company replied

Rated 5 out of 5 stars

Outstanding service. Flowers delivered for my friend's 80th birthday. She lives in a remote agricultural area and for an address relies on the description of her house and the destination of the roa... See more

Company replied

Rated 2 out of 5 stars
Verified

I asked for sunflowers, or yellow, if they weren't available for my sister's Celebration of Life service. The bouquet when delivered, was white and purple. Really cross and embarrassed.

Company replied

Rated 4 out of 5 stars

I ordered a very expensive flower for a lovely family member that lives in Brugge Belgium. She passed away, her being such a lovely lady I wanted her to have the best. The flowers were to be delivered... See more

Company replied

Rated 2 out of 5 stars

I ordered flowers for my deceased sisters family to be delivered on the 10th Jan have tried several times to get confirmation that they were delivers without success INVOICE NUMBER: 250108870130746... See more

Company replied

Rated 5 out of 5 stars
Verified

I am so delighted that I choose you to send flowers to my beautiful daughter on the occasion of her birthday in Perth, Australia. I'm not a wizard on the computer but I found it was all so user frie... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivery was extremely fast and the flowers were amazing. The only downside being they probably cost four times more than if I bought them locally. But that’s the price you pay for international flowe... See more

Company replied

Rated 5 out of 5 stars
Verified

I was grateful that I could easily send a funeral floral arrangement to my family in Nederland even though I am in the USA. The website was user friendly and efficient.

Company replied

Rated 3 out of 5 stars
Verified

Lack of information/tracking of the delivery. I just got confirmation when the person who received the flowers send a picture and wasap. I was concerned that it did not arrive in the date I expected.... See more

Company replied

Rated 2 out of 5 stars

Worst experience . My order was not delivered and I have had no response on my order or messages sent regarding my order. I would like a refund now. So I went to check if there was an update o... See more

Company replied

Rated 5 out of 5 stars
Verified

Your service, promptness and product was Excellent! Appreciated! The receiver texted me the bouquet and it was lovely, she was elated!! Thankyou I will recommend your services highly

Company replied

Rated 3 out of 5 stars

I ordered flowers on Jun 26 for delivery Jun 27. I have been trying to get an update re my order but there is no response. The telephone # for London does not seem to be valid. Please give me an upda... See more

Company replied

Rated 5 out of 5 stars
Verified

Have used jolly florist for a couple of years now and my recipient has been absolutely delighted with the flowers

Company replied

Rated 5 out of 5 stars
Verified

I recently used JollyFlorist to send flowers to New Zealand, and everything worked perfectly. The delivery was smooth and timely, and the flowers were beautiful. I'm very satisfied with the service an... See more

Company replied

Rated 5 out of 5 stars
Verified

High quality product, on time delivery and easy to order. I will use them anytime again. The lady who received it was very impressed and happy with the flowers.

Company replied

Rated 5 out of 5 stars
Verified

The flowers were stunning, the size of the bouquet was substantial. The whole transaction was easy and stress fee from abroad. Thank you!

Company replied

Rated 5 out of 5 stars

I have to say that I did zero research on this company before sending my girlfriend flowers (order date: Feb 11 2021, scheduled delivery date: Feb 12 2021), but after placing the order i read through... See more

Company replied

Rated 4 out of 5 stars

I wrote a review earlier saying I wasn’t happy. The tracking and information isn’ t good but at nearly 8pm the flowers were delivered for a Birthday. They are beautiful. I had an unclear message ea... See more

Rated 5 out of 5 stars

I used the company to send a birthday bouquet to a friend in Japan. I subsequently saw a picture of the bouquet that had been delivered, and was pleasantly surprised that the delivered bouquet looke... See more

Rated 4 out of 5 stars

Happy With The Flowers: Despite the bad reviews (which I did not read before) I ordered some flowers to be delivered to my daughter in Istanbul. I changed the delivery day twice so was fearing the w... See more

Rated 5 out of 5 stars

Ordered flowers from UK for my daughters birthday on Wed17th July 2020 to be delivered to Switzerland on 19th. After ordering had a look at the reviews and then spent an anxious couple of days hoping... See more

Rated 5 out of 5 stars

I ordered some flowers to be sent abroad to my grandmother, i placed the order, then read some of the reviews on Trustpilot and immediately worried that something would go wrong. However in less than... See more

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Company details

  1. Flower Market
  2. Florist

Written by the company

At Jollyflorist, we're proud to have been connecting customers with the world's best florists for more than 12 years. Headquartered in London, Jollyflorist has over 200,000 partners throughout the worldwide.. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Jollyflorist, you can be confident that you're sending the best.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

DO NOT order flowers from them

DO NOT order flowers from them. Condolence flowers were placed on 9/15 for 9/16 delivery in Taiwan, nothing arrived as of 9/26. So I rushed to contact another local florist for flower arrangement for funeral on 9/28. I filed a claim with visa. I received an email from them today 10/7. They took a photo of a bunch at a random place, definitely not the front door of my cousin’s and said it was delivered. If I do not withdraw my visa claim, the local florist will charge the recipient. What’s worse, a very small bunch for $137 deluxe order. Would love to submit their photo of the bunch vs website if I know how. And order confirmation email was $137 but the transaction charged on my visa was $154.48.

October 7, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for bringing this to our attention. We’re sorry you had a bad experience.
Best regards
Jollyflorist

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Rated 1 out of 5 stars

NEVER ORDER FORM HERE…they send you something else then what you order 🤬

NEVER ORDER FORM THIS SITE 👎🏼👎🏼👎🏼

I don’t need you to do better i need you to return my money, you did not delivery the right flowers..

You ignored my email

Order no 251007414162396 send my money back

October 7, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was not up to standards. We want the opportunity to talk and investigate your feedback further. As we stated under every flower arrangement image on our website, some flowers are seasonal and geographically unavailable. I appreciate your understanding. We apologise for the inconvenience caused.
Best regards
Jollyflorist.


Hello,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Best regards
Jollyflorist

Rated 5 out of 5 stars
Verified
Jollyflorist logo

Reply from Jollyflorist

Hello,
it’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Best regards
Jollyflorist

Rated 5 out of 5 stars
Verified

On time service

On time service. Delivered as promised.

October 5, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
We are incredibly grateful that you took the time to leave us a 5-star review.
Best regards
Jollyflorist

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Rated 4 out of 5 stars
Verified

Prompt Service

You dispatched the order of the plant a day before requested, and I received a message from the recipient saying it was a lovely plant, however, because I sent it across the world, with no photo I have no idea what the plant looked like.But I appreciate your speediness.

October 5, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
it’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Best regards
Jollyflorist

Rated 5 out of 5 stars
Verified

Easy to order

Easy to order. Communication worked well

October 5, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for sharing a review of your recent experience. Our team here at Jollyflorist is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll revisit us soon.
Best regards
Jollyflorist

Rated 5 out of 5 stars
Verified

Very good service

Quick service

October 1, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Best regards
Jollyflorist

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Rated 1 out of 5 stars
Verified

YOU SENT FLOWERS I ordered a $134…

YOU SENT FLOWERS I ordered a $134 plant!! You sent some bouquet that will not last a day

October 2, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was not up to standards. We want the opportunity to talk and investigate your feedback further. As we stated under every flower arrangement image on our website, some flowers are seasonal and geographically unavailable. I appreciate your understanding. We apologise for the inconvenience caused.
Best regards
Jollyflorist.

Rated 5 out of 5 stars
Verified

You delivered our gift on the day that…

You delivered our gift on the day that we asked. Also, my daughter and son-in-law had one word for said gift:BEAUTIFUL! Thank You! Joanna Bachman

October 2, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
it’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Best regards
Jollyflorist

Rated 1 out of 5 stars

Scam! Order was never received despite having…

Order was never received despite having a "delivered" status on the tracker. Haven't been able to reach them on telephone number provided on google. Tried to submit a message via their contact portal- still no response. Seems like a scam!! It's been nearly 2 months of trying to reach them.
Order No
#250827650160543

August 27, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for letting us know about this. Your feedback helps us do better. We look into this issue and hope to resolve it promptly and accurately.
Regards
Jollyflorist

Rated 5 out of 5 stars
Verified

No hassle all straight forward and…

No hassle all straight forward and flower nice

October 1, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
We are incredibly grateful that you took the time to leave us a 5-star review.
Best regards
Jollyflorist

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Rated 1 out of 5 stars

Did not deliver anything

Ordered flowers and chocolates in advance for my friends birthday. Arranged with her hotel that this was happening so that it would have been a special surprise on her arrival at the Hotel. My credit card was debited immediately but no flower or chocolates. The prices they charge are expensive for what they are but if they had supplied the gifts as asked it would have been worth it. As it is everyone is now very disappointed and the surprise can never be replicated as this was for a birthday. If you are reading this review and are considering surprising one of your loved ones look elsewhere. The web site provides no contact numbers. I have reported them to my credit card company as they should not be allowed to debit account and provide no service.

September 26, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.Our online payment system did not register this order for technical issues therefore our Spanish office could not delivered on time.We refund your payment back to your card.Please accept our apologies.We are really sorry for the inconvenience caused to you.Please allow3/5 working days for your payment back to your card account.
Best regards
Jollyflorist

Rated 1 out of 5 stars

Jollyflorist

Jollyflorist, after promising to contact me, I have still not heard from you for delivering a bunch of dahlias & a sprig of gypsophila & four wilted roses instead of the premium bouquet of white roses that I ordered and paid Aus$292.00 for. Order#250812138159773.
I have emailed you and had no response.
I will continue to send reviews until you have contacted me and suggest to anyone not to use Jollyflorist. Very poor service from a very dissatisfied customer.

August 14, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
We spoke to florist and told him about your issue.He will refund %50 per cent of the payment back to your card.
Regards

Rated 1 out of 5 stars

Do not recommend this florist until they improve their service

The photo on the website did not match what was delivered. I had the flowers upgraded to the medium range, it even didn't match the smaller range. It was hugely over priced especially in the local currency. I tried emailing the info email twice prior to enquire on delivery times and never had a respond, the message received says to leave a message on the contact page on website.

September 12, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was not up to standards. We want the opportunity to talk and investigate your feedback further. As we stated under every flower arrangement image on our website, some flowers are seasonal and geographically unavailable. I appreciate your understanding. We apologise for the inconvenience caused.
Best regards
Jollyflorist.

Rated 1 out of 5 stars

Hi I have tried to contact you…

Hi I have tried to contact you regarding the order that was placed for next day delivery and was not delivered the next day. Order number is 250910384161172

September 11, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Please see message below from our Norway office;

Hi,

Message from the florist

The bouquet was delivered at 07.33 p.m. on 11.09.2025. See log from courier service
Kind Regards Daniel

Hello,
We apologise for the inconvenience caused.We asked delivery details from Norway office.Let you know as soon as possible.If not delivered full refund will issue immediately.
Regards

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Rated 1 out of 5 stars

I ordered a bouquet for my husband's…

I ordered a bouquet for my husband's birthday in Australia. It was supposed to arrive on Saturday, August 23, 2025, but I realized I had entered a slightly incorrect postal code. I've emailed the company multiple times to share the correct address, but I've yet to receive a reply. Even though I entered both my husband's and my phone number and email address when placing the order, I haven't received any notification that the delivery couldn't be made because the address was incorrect. I'm now wondering where the bouquet is and what happened to the money I paid.

Please update me on my order. #250723795158999 My flowers never arrived and I haven't received a refund. I hope they can help.

August 23, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
We apologise for the inconvenience caused to you.We are checking it with our Australia office, if not delivered we will refund immediately.
Regards

Rated 5 out of 5 stars
Verified

My order was delivered on time and in a…

My order was delivered on time and in a very good condition.

September 1, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for sharing a review of your recent experience. Our team here at Jollyflorist is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll revisit us soon.
Best regards
Jollyflorist

Rated 5 out of 5 stars
Verified

They are spot on

They do what it says on the tin

September 5, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
it’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Best regards
Jollyflorist

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