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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the extensive selection of band merchandise and streetwear available, with many highlighting the high quality and reasonable prices of the products. People often receive free stickers and other goodies with their orders, which they find to be a pleasant surprise. The website is user-friendly, making the ordering process quick and easy. However, some consumers have reported issues with delivery times, particularly for international orders, and have expressed concerns about high shipping costs. A few reviewers have also mentioned difficulties with customer service, citing slow response times and unhelpful assistance. While most are satisfied with the quality of the merchandise, a few have noted inconsistencies in sizing and occasional defects.

Based on these reviews

Rated 4 out of 5 stars

There's a great selection of band merch, and I was very happy with the quality of the products. However, the freight was 25% of the total cost, which seemed like a lot to send two t-shirts.

Rated 4 out of 5 stars

Frustrating customer service if you're ordering from the UK and a *very* outdated returns service which requires you to have access to a home printer and see through plastic envelopes for customs... See more

Company replied

Rated 4 out of 5 stars

Parcel arrived a bit later than it should of done, may have been a fed ex issue though. Missing one of the hoodies I ordered. Edit: Was contacted this morning (next day after leaving review) and ref... See more

Company replied

Rated 4 out of 5 stars

I love impericon, the service, the products and the deals they offer, but i was lowkey disappointed this time with my purchase (more on the personal side) since all my purchases were from the extreme... See more

Rated 3 out of 5 stars

Quick delivery & appropriately parcelled as usual. The Vinyl I ordered is in best shape. Unfortunately the print on the shirt is not high-quality. It’s palpable by touching it, it also has a tiny sp... See more

Rated 5 out of 5 stars

I ordered the last remaining Small of an official Marvel Wolverine t-shirt from yourselves. It featured the iconic mask of the character on the left breast and Wolvie’s Adamantium claws slashing down... See more

Rated 3 out of 5 stars

Product selection is great, however it took a long time to receive my order and having paid £12 for p&p I’d expect to have had 1 a faster dispatch than 3 weeks later and 2 better tracking. Other retai... See more

Rated 5 out of 5 stars

I ordered 2 tshirts, a top from killstar and some "semi gloves", and I am very happy with my purchase. The only thing I could recommend for an improvement would be a bigger variety of sizes, especiall... See more

Rated 5 out of 5 stars

Ordered from 3 places for Xmas presents on black Friday and Impericon are the only ones who came through in a timely manner. While the other 2 companies haven't even dispatched yet I've received my Im... See more

Company replied

Rated 3 out of 5 stars
Verified

Great selection however the Turnstile t shirt I ordered is of low quality and the neck label looks to have been removed. So question whether it is genuine. I would return but virtually impossible from... See more

Rated 5 out of 5 stars

Really good customer service; great range of products & fast shipping. Arrived faster from overseas than a letter posted in Cumbria to Sussex over a month ago (which still hasn't arrived). Very happy... See more

Rated 2 out of 5 stars

Site has very good offers, T shirts, hoodies from the bands and such, but that is where fun ends. The company is highly unprofessional, customer service shockingly bad, ignoring you and once you pa... See more

Rated 5 out of 5 stars

I love that the option to pick up at ups was available. I took a chance ordering this item and I’m honestly so glad that I did. It’s been my favorite purchase yet! Will most definitely recommend this... See more

Rated 5 out of 5 stars

Great service and was kept updated all the way. I wI’ll definitely use them again and certainly recommend the company. Well done in a very competitive market God Bless Mark Irvine

Rated 5 out of 5 stars

Overall my experience have been good. I have only ordered t-shirts and hoodies, the quality overall is good, albeit with quite a few loose strands all over to clip and pick off before use. My... See more

Rated 2 out of 5 stars

I've orered 3 records from them. It took over a month for the records to come and when they finally did, 2 of the records came severely damaged.

Rated 3 out of 5 stars

So I placed an order of a tshirt and harness. The tshirt had a 2 week dispatch warning on the product screen. I recieved an email confirming my order 24/08. By the 07/09 I still hadn't received an em... See more

Rated 5 out of 5 stars

It's so weird how some people get a 1 star experience while I have only had 5 star experiences with them. Fast cheap tracked shipping, 6€ from UK to Denmark in 3 days. Great quality t-shirts that alwa... See more

Rated 5 out of 5 stars

Bought a Band Merchandise Hoodie. I absolutely love it, some persons in the reviews keep complaining about the time and the customer care service, but they gotta keep in mind that they work 5 days on... See more

Rated 5 out of 5 stars

I started buying clothes regurarily from the Impericon webshop in May of 2018 and so far there were no problems whatsoever with my orders. Orders get shipped out quickly and the shop sells its items a... See more

Rated 5 out of 5 stars

I've purchased a few shirts from Impericon before and they came a few days later which was really good! The shirts are great quality and good prices i just feel like they should include more options f... See more

Rated 5 out of 5 stars

Incredibly pleased with what I got. Loved the free stickers as I now have 6 stickers overall from yourselves. Very rare in the UK to find such a good quality and affordable clothing company for my mus... See more

Rated 3 out of 5 stars

Poor delivery times, no option for next day delivery (even on items in uk warehouse). On my latest order it has taken 2 days to get the item out of the warehouse and there is no tracking information... See more

Rated 4 out of 5 stars

Absolutely love Impericon, and have ordered a number of things now. The site is well put together and the products we receive are great; however, I'm from the United States so the shipping rates kind... See more

Company replied

Rated 5 out of 5 stars

Awesome products free returns just wish they would say if t shirts that are the Gildan brand are heavy cotton or softstyle in the description. Had to send two shirts back as i only wear the heavy cott... See more

Rated 5 out of 5 stars

Impericon has a variety of any popular band merchandise and popular Street/sports brands which are all at high quality and so so pretty. Shipping takes quite a while but the wait is so worth it as... See more

Company replied

Rated 5 out of 5 stars

Recently ordered some band merchanized from them I have been doing for several years and every single t shirt has lasted my first one still looks new! There's no match for quality and the prices are a... See more

Rated 3 out of 5 stars

You's have some awesome stuff! But you could include more of the heavier band merch for the Australian site! Like aversions crown and whitechapel, those kinds of bands, I would be shopping on you... See more

Rated 4 out of 5 stars

Great variety with a trustworthy customer service. Been ordering merch from there as the variety is so much better than most stores. The only thing that happened was a few weeks ago is that I order... See more

Rated 5 out of 5 stars

I have been Impericon customer for around 4 years and I have never been disappointed by their level services or their merchandise quality. They always contact me fast. One time I had to return Lion... See more

Rated 4 out of 5 stars

I've bought from Impericon before and they always have great customer service. The products are very good quality (I bought two band sweatshirts) and I would thoroughly recommend buying from here. The... See more

Rated 5 out of 5 stars

Outstanding ! I mistakenly ordered 2 of the same item so contacted the team at Impericon , they replied quicker than Santa,s sled on take-off and explained the returns process which was fuss free a... See more

Rated 4 out of 5 stars

This site's the bomb! I've hardly ever had any trouble, ordering stuff from Impericon. The only difficulties there may occur for customers, are of course if the clothes you're buying is fitting. But... See more

Rated 4 out of 5 stars

Shoes arrived quickly and in a secure cardboard box, they came with free stickers which is always a nice touch. One small complaint, the colour in the photograph on the website didn't match the... See more

Rated 4 out of 5 stars

Fast, quick and easy delivery to the UK! I got my package in the post having ordered a few shirts and jumpers, i opened it up to find lots of freebies including a discount card, stickers, posters, a c... See more

Rated 5 out of 5 stars

I recently ordered several vinyl from this website and could not have been more pleased with the whole process! Finding them on the site was simple, ordering was quick, and shipping took less than 1 w... See more

Rated 4 out of 5 stars

The shipment took a while to arrive (2/3 weeks) and there was a bit of confusion about my order: first I had been said it was cancelled due to some technical difficulties, then they said the parcel wa... See more

Rated 5 out of 5 stars

Jumper was as pictured onwebsite, Great quality and fast delivery. Even got some freebies that I wasn’t expecting which was a nice surprise. Some stickers and a state champs album??? I know of the ban... See more

Rated 4 out of 5 stars

Your delivery was very short, even that it was from another country, CD is really nice, but, I expected from poster to be a bit bigger, pattern on t-shirt is a little bit blurred and price... for Gild... See more

Rated 5 out of 5 stars

Received my t shirt and CD this morning and am more than happy. Easy to use website and ordering process. Good delivery time too. The t shirt is excellent quality. Kept me updated throughout order... See more

Rated 5 out of 5 stars

I have bought my ticket on Impericon website and in less than 1 week I ve received everything at home in France (Brittany). During the whole transaction and mail transfer they gave me informations. Go... See more

Rated 5 out of 5 stars

I ordered 3 t-shirts, 1 sweater and a beanie through Impericon and they arrived in 5 days, as expected. The conformation email came through almost immediately and I was able to track my parcel through... See more

Rated 5 out of 5 stars

Great e-shop, that's much more than place to get your band merch/streetwear, I love that they do festivals, youtube channel with great content (especially top3 and 20questions videos). When it comes t... See more

Rated 5 out of 5 stars

Before I started University I didn't enjoy online clothes shopping until I discovered this website. With me been an Metal and Alternative music fan this website was perfect for the clothes I wore. Var... See more

Rated 5 out of 5 stars

Everything was as it should be with Impericon. I bought some Panic! at the Disco merchandise and I can confirm that they are legal resellers of Panic! merchandise. The clothes are very good quality a... See more

Rated 5 out of 5 stars

Favourite website to use for band merch. Always get cool free stickers and packaging, great offers and quality products. Postman didn't leave a card when it wasn't delivered so had to send a card... See more

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Company details

  1. Fashion Accessories Store
  2. Bags and Luggage Store

Written by the company

Merchandise, Streetwear, Shoes and Tickets


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 48 hours


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Rated 4 out of 5 stars

Good stuff, freight too expensive

There's a great selection of band merch, and I was very happy with the quality of the products. However, the freight was 25% of the total cost, which seemed like a lot to send two t-shirts.

October 9, 2025
Unprompted review
Rated 2 out of 5 stars

Damaged order

I've orered 3 records from them.
It took over a month for the records to come and when they finally did, 2 of the records came severely damaged.

September 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Took 3 weeks to send my items out

Took 3 weeks to send my items out after begging them. They took so long that my items then went out of stock and then had had the nerve to lie and say their parcel had been lost so got a refund on items they took too long to send out. On top of the poor customer service I then got a bill of nearly £100 of tax import. Wouldn’t order from ever again.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing

Extremely disappointed with my most recent order. I've used Impericon for years and never had an issue until now. I was told my order was delivered, but it wasn't, and when I contacted customer services I was given a run around and told there was nothing they could do because it was marked as delivered on their end. I will not be using them again.

August 22, 2025
Unprompted review
Rated 3 out of 5 stars

Terrible communication

So I placed an order of a tshirt and harness. The tshirt had a 2 week dispatch warning on the product screen. I recieved an email confirming my order 24/08. By the 07/09 I still hadn't received an email notifying me of shipment and the status of my order online remained as confirmed. I decided to email customer services. They replied within 24hrs to let me know that my order was being packaged ready for dispatch. By the 12/09 I still hadn't recieved a shipped email, and so I chased again. This time it took them 5 days to respond to my email, but they did provide me with a tracking number and link to track my parcel. When I went onto the tracking I could see that the courier service, GLS/Parcel Force had already attempted delivery twice and both times failed, no cards left either time. As per policy, after 2 failed attempts your parcel goes back to depot for 7 days. I contacted customer services again to discuss possibility of a refund. I was made aware that a refund was not possible until goods were received back. Looking into the tracking with Parcel Force, it stated my parcel was now at my local Royal Mail depot. I went, and they did not have my parcel - Parcel Force did. Luckily, I have managed to obtain my parcel from Parcel Force and it will be 4 weeks tomorrow since I ordered.
I don't think I will be ordering from Impericon again. Your range of products is wonderful, I rate the items I purchased of good quality. However, the complications with not receiving order updates and being made aware of shipment within time is what deters me from re-ordering. Shout out to Tilo in customer services, without them, I'd be none the wiser and wouldn't have my parcel today.

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

Over two months and still no delivery

I made an order on 8th July 2025. As of 15th September 2025 I do not have my order. The value of the order was £88.95 and ironically includes a £1.99 'Priority Handling - Faster Dispatch' fee.

I have visited the Impericon webpage from multiple devices but the link to 'contact' does not work. I have no idea how I am supposed to contact this company or how I can get my money back.

To be clear I have had one email from them to confirm my order on 8th July and NOTHING since.

Bad service. Bad company.

UPDATE: Package arrived on 10th October. Zero contact, apology or explanation from Impericon. Over three months for delivery. I will never use them again.

September 15, 2025
Unprompted review
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Rated 1 out of 5 stars

I have ordered almost 200 euros worth…

I have ordered almost 200 euros worth of clothing over a month ago. I contacted their support multiple times about it and have only received an answer once 9 days after placing the order. They told me it would be ready to ship within 14 days. its been a month since they said this. They never respond to my emails anymore and my account appears to be deleted.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great Merch

Great Merch! For me, the place to go in terms of hardcore/punk/metal merch and apparel. Cheers

August 28, 2025
Unprompted review
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Rated 5 out of 5 stars

PRISTINE DELIVERY.…

I love that the option to pick up at ups was available. I took a chance ordering this item and I’m honestly so glad that I did. It’s been my favorite purchase yet! Will most definitely recommend this shop to anyone that asks!!

August 16, 2025
Unprompted review
Rated 4 out of 5 stars

Surprise Hoodie

I love impericon, the service, the products and the deals they offer, but i was lowkey disappointed this time with my purchase (more on the personal side) since all my purchases were from the extreme metal scene and the surprise hoodie i got was from an Nu/trap metal band. Overall, I'd always recommend.

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

Zero customer service

Zero! Avoid this store! Non-existent customer service! I placed an order at the beginning of May, and they sent me the wrong item. Okay, it can happen to anyone to make a mistake. I contacted them repeatedly, sending several emails that went unanswered (I didn't use the wrong address). I was willing to return it and receive the correct item instead, but obviously, there was no way I was paying the return shipping costs when the mistake was theirs. I never received a response, despite their acknowledgements ("We have received your request and thank you. We will get back to you as soon as possible! We usually respond within 48 hours. ») I'm still waiting... They don't take any responsibility. I would have been interested in other items, but obviously I will never order from them again. I finally contacted my bank and stopped the payment. But I never received the right beanie I ordered.

May 6, 2025
Unprompted review
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Rated 3 out of 5 stars

All perfect but print quality deficient

Quick delivery & appropriately parcelled as usual. The Vinyl I ordered
is in best shape. Unfortunately the print on the shirt is not high-quality. It’s palpable by touching it, it also has a tiny spot where the print is already dissolving. I know they got other clothing in good quality but this particular one ain’t the same.

August 1, 2025
Unprompted review

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