AL

Allan

United Kingdom

Reviews

Review of Wex Photo Video


Rated 3 out of 5 stars

The factory seal sticker had clearly…

The factory seal sticker had clearly been peeled back and reattached at some point and the box has a crease on one of the openings

Thankfully the product had not been used and was still in it's original internal packaging

November 27, 2023

Reply from Wex Photo Video

Good morning Allan,

Many thanks for taking the time to leave this review notifying us of the issue with product in your sincerest apologies that your item arrived with the factory seal peeled and re-opened. This is certainly not how we would expect customers to receive products from us.

I will be in touch with you directly regarding this as we are ken to find out more about the situation to prevent this occurring again.

Kind regards,
William
Customer Service Management Team

Review of Wex Photo Video

Review of Millets


Rated 1 out of 5 stars

Delayed twice

Ordered two items on 1/9/21. One has arrived and I'm still waiting for the other one (12/9/21) despite having to check up on it twice through Twitter!

September 12, 2021

Reply from Millets

Hello Allan,

Thank you for leaving a review.

I am sorry to hear that you have not yet received the full order placed 1st September 2021 and have had to check on the order twice through Twitter.

So we can look into this further for you, please send your full name, billing address and the order number to onlinereviews@jdplc.com and quote review reference #10005324.

Kind regards,
Emma,
Millets online review team.

Review of Mask Bros


Rated 1 out of 5 stars

One week later and masks still not…

One week later and masks still not delivered, despite paying for 48hr delivery.

No attempt made to contact me and the tweet I sent was ignored.

July 31, 2020
Unprompted review

Reply from Mask Bros

Hi Allan, I am so sorry for the delay. We have been experiencing high sales volumes recently and are working very hard to get all orders out as quickly as possible. Unfortunately your TrustPilot username does not give me enough information to look up your order information but please get in touch with me via email (info@maskbros.co.uk) and I will check your order status and ensure we get this resolved for you. Apologies for not replying to your tweet - I must have missed it!

Review of Ann's Cottage

Review of Wex Photo Video


Rated 5 out of 5 stars

Always faultless

May 11, 2020
Unprompted review

Reply from Wex Photo Video

Thanks, we really value your review during this strange time, and although we've taken our time to respond your feedback is still greatly appreciated.

Kind regards, Paul

Review of Urban Industry

Review of Wex Photo Video


Rated 5 out of 5 stars

Always flawless

December 16, 2019
Unprompted review

Reply from Wex Photo Video

Hello Allan

Thanks for the 5 stars!!

kindest regards

Claire

Review of Exceptional AV

Review of Impericon


Rated 4 out of 5 stars

Globe shoes

Shoes arrived quickly and in a secure cardboard box, they came with free stickers which is always a nice touch.

One small complaint, the colour in the photograph on the website didn't match the shoes in the box. Maybe a genuine mistake or some colour correction needed but either way I'm happy with the shoes.

Good quality shoes at a good price.

February 11, 2015
Unprompted review