Allan

Good morning Allan,

Many thanks for taking the time to leave this review notifying us of the issue with product in your sincerest apologies that your item arrived with the factory seal peeled and re-opened. This is certainly not how we would expect customers to receive products from us.

I will be in touch with you directly regarding this as we are ken to find out more about the situation to prevent this occurring again.

Kind regards,
William
Customer Service Management Team

Hello Allan,

Thank you for leaving a review.

I am sorry to hear that you have not yet received the full order placed 1st September 2021 and have had to check on the order twice through Twitter.

So we can look into this further for you, please send your full name, billing address and the order number to onlinereviews@jdplc.com and quote review reference #10005324.

Kind regards,
Emma,
Millets online review team.

Hi Allan, I am so sorry for the delay. We have been experiencing high sales volumes recently and are working very hard to get all orders out as quickly as possible. Unfortunately your TrustPilot username does not give me enough information to look up your order information but please get in touch with me via email (info@maskbros.co.uk) and I will check your order status and ensure we get this resolved for you. Apologies for not replying to your tweet - I must have missed it!

Thanks, we really value your review during this strange time, and although we've taken our time to respond your feedback is still greatly appreciated.

Kind regards, Paul

Hello Allan

Thanks for the 5 stars!!

kindest regards

Claire