ImmoScout24 Reviews 8,430

I am a customer since beginning of the year. The service started well but these last few weeks I have seen an increased amount of fraud listings. I have a filter to notify me every morning for listing... See more

The company excels in "subscription renewal optimization". Kudos to the product managers. They’ve done a great job. I subscribed to a 6-month package, not realizing it was actually "at least 6 months.... See more

App and website are ok. Functionalities good. You basically have to pay to use it. The bad. You grow big enough to have a monopoly on the market and create a subscription trap for your users. Where... See more

Listings seem good and well presented. Customer service can be much better. I used their paid service twice there won't be a third. The first time was fine since I was still just browsing properties a... See more

Extremely disappointing service. €139 for the so-called “basic package”: an outrageous price for a listing that gets almost no visibility. No added value whatsoever compared to free sites—quite the op... See more

I received a charge credited to my account and contacted support to understand what it was. They told me they couldn’t provide any details because the purchase was not made with my email (even thoug... See more

Guys please please please don't add any subscription from Immoscout. It's a scam to sign 12 months contract which we cannot terminate at any point and we will never notice this notification of 12 mont... See more

They did not have any customer account manager in the chat, when you ask something different the said to you you can have back your money and the chat end Stay away from this service and also from th... See more

Signed up for three months. Cancelled renewal. Charged beyond the 3 months. CS claiming that they can't do anything about it. I will have to seek legal advice, not much for the amount of money but... See more

Not recommended. They take care about only your money,but you get nothing.And they don't care about customers, even ChatGPT could do better job then this workers who answered emails. be careful with s... See more

Subscription trap. Monopoly in the market, nothing desperate people can do. Wasted almost 200 EUR on this with zero results. Subscription kept getting renewed automatically even tho i signed up for 3... See more

They make you choose three options like subscribe for 3-6 or 12 months. And there is no disclaimer saying after that the membership will automatically be renewed which is not ethical not compliant.... See more

They set bill after your submission is over, hide the cancellation method, and warn to bill even after you apply to cancel Which replies and discussions could be, if you don't use smth and smb infor... See more

very disappointing! Going through all comments, I feel it's even wasting time to explain how their contract is tricky, or to explain about how many fraudsters contacted me through this platform or... See more

Hello everyone,big thanks for all Thas people working at this company,because they help a lot off people need place to live,and all Thas apartment what I visit ,but I don’t have chance to get apartmen... See more

They only care about taking your money, but offer nothing in return. Customer support is practically non-existent Be very careful with subscriptions !!! they use misleading tactics. Between Apri... See more

One star is too generous. I signed up to find a rental, but not a single person responded to my inquiries. I paid for a membership thinking it would help—but it was a complete waste of money. Absolute... See more

I have never imagined the malpractice and exploitation done by immoscount in forcing you into contract. I purchased 6 month package and i didn't knew they will start charging every month. They disable... See more

I was very impressed by ImmoScout24. My questions were answered expertly and quickly. I ended my search because Germany is very expensive— I'm sure that's a common question. Should anyone I kn... See more

You gave me a copy and paste reply that you give to every review, totally useless. any contact with the indicated email ends up with a copy and paste answer. you are unwilling and I say again unwilli... See more

Absolute criminals... they trick you into a contract that appears to be one free month and although you send email with cancel request, they keep invoicing you!!! Advert traffic and presence is absolu... See more

I get the impression that without Suchen+ (formerly MieterPlus) hardly anything works here. Paying profiles are prioritized in landlords’ inboxes and see exclusive listings before others if you... See more

It is still very competitive. I only got one viewing so far and the guy was asking for 4000 for his furniture. This app is currently the most unsustainable place to find a flat, honestly a waste of mo... See more

I just wanted to get a Schufa report, but somehow ended up with a subscription I never asked for. Didn’t even notice it for three months because my girlfriend and I already had a subscription, s... See more

ImmoScout24 are not a real estate tool by any means.The absolute worst step you can make when trying to look for an apartment in Germany. A very very very small percentage of people are able to find a... See more

Terrible Experience! Everything about this service is misleading. They advertise a €30 package for three months, but in reality, you’re charged €90 because they lock you into the full term with no o... See more

Forcing people into binding contract for several months with monthly pays, without any proper communication or notice of this. People are not aware what they are signing up for, no proper guidance a... See more

I ordered a Schufa report through ImmoScout24 and knowingly paid for it. However, without any clear notice, I was automatically signed up for their so-called “free” Plus membership. A month later... See more

I ordered a SCHUFA report via ImmoScout24, thinking it was a one-time payment of €29.95, but they tricked me into a subscription for the same amount! I only noticed when I got an invoice later. No... See more

I filled the schufa form, paid the 30 euros and after the payment as the app was loading the schufa the app crashed. I opened the app again, thought since I'd already paid I'd get the schufa, so I fil... See more

In my last review I mentioned of using Immoscout 24 and missed to mention about their premium plan. Excatly that was frustrating, lot hype is given out about advantages of being prime members. Abso... See more

This people are human garbage and will try to take advantage of your lack of knowledge of German if have you just moved here. When buying the Schufa they will scam you to get subscribed t... See more

Absolutely no communication on helpdesk. Contacted them several (7+ times), twice got answer with general faq and that they are overloaded and thay have issues with solving tickets. A month without re... See more

I have paid for the subscription(29.99€ monthly for 3 months), sent them the screenshot of my bank account and I have 0 Access to what I have paid. Via WhatsApp the answer was that I have Not paid,... See more

I had a one-year subscription with them. However, since auto-renewal was enabled by default, they took money from my account for an additional 5-6 months before I noticed. I contacted them and explain... See more

Unfair! I had to pay to respond to certain houses. It was expensive, but I thought: it’s only three months so I will do it. Now I discovered they kept on billing me. You don’t know it, but apparantly... See more

Absolute dogshit. First of all its over priced and overly compeditve, they have a monopoly of the market that they treat like shit by not even bothering to filter out bots. They then cancelled my auto... See more

avoid avoid avoid stay away from subscription, they bind you into contracts without you even knowing and they refuse to cancel and deactivate your account, you end up paying for one year without a... See more

Absolute horrible. Applied for a Schufa with ImmobilienScout - they use webID for verification. In the actual page it states clearly that they accept passport verification. After several trials, no... See more

Awful subscription service that doesn’t let you cancel. Has terrible communication and would not recommend. Basically feels like a scam. Wouldn’t trust or use them again.

It is good and reliable service. It is convenient for me in different aspects. I would give it 5 stars but I was unable to send messages for a couple of days after changing my email address. Finally t... See more

Paying 19euros monthly subscription without any positive response sucks.I will never recommend your platform to anyone.

if you rent an apartment you need to buy membership and it s minimum 3 months! That s first red flag and guess what? IF you dont cancel your contract every month they charge money from your account. T... See more

WARNING: FRAUD, DO NOT SUBSCRIBE. This is a legal scam. Never have I seen such a blunt abuse of asymmetric information between their customers and their team of lawyer setup to exploit the said cu... See more

1) Misleading people with automated withdrawals. 2) Many of the posts are not real rented apartments. You never hear back.

Without a plus subscription, you don't even appear in the mailbox of the landlords. With subscription, you pay 30 EUR a month for nothing! Most of the flats are overpriced or scams - the few good offe... See more

very bad company i already contacted you many times with always the same reply, you are totally rude, useless, and careless of your customers needs. It's useless to contact you again, you only re... See more

I used ImmoScout24 once to generate a rental contract. What I didn’t realize at the time was that I was signing up for a full-year subscription, even though the pricing was shown as €14.... See more