I used ImmoScout24 once to generate a rental contract. What I didn’t realize at the time was that I was signing up for a full-year subscription, even though the pricing was shown as €14.90 per month and gave the impression of a monthly cancellable plan.

The 12-month commitment is hidden in fine print, and the signup interface lacks the legally required clear labeling (like “zahlungspflichtig bestellen”) that’s supposed to make paid subscriptions obvious. This kind of design feels intentionally misleading, and I wouldn't have subscribed if the terms were clearer.

I contacted customer service, offered to pay for the 3 months I used, and asked for early termination. They refused — citing their terms and completely ignoring the transparency issue.

ImmoScout24 may be legally in the clear (for now), but this feels like a trap – and judging by other reviews, I’m not the only one who was caught off guard.

If you only plan to use the platform once, double-check what you’re signing up for. And if you’re a company representative reading this: it’s time to update your UX to meet modern consumer protection expectations.

Response to Immo24 team's comment:

This is bulls***, I was in touch with your team for a few weeks, and they had 0 interest in resolving this!!

My client number is 23415871, if you are serious about resolving this, you can contact me.