Husqvarna Reviews 802

Worst company ever. I ordered a battery pack and the day it arrived, I returned it because a friend gave my brother a new one. It has been 33 days and I am still waiting for a refund back to my credit card. Now today they said it will be at least another week. By the time I get my money back it will be 45 days. I will never order from them again. $140 is my refund. Are you kidding they hold your money that long

THE CONTENDER

I purchased a HUSQVARNA 562 XP chainsaw NEW about 4 years ago in Colorado. $800. I cut down 4 aspen trees and bucked them into firewood, Then I moved to Alaska and brought the saw with me, where I cut 10 chord last fall…I started on another 10 chord this fall…about 6 chord in… it quit.

It was always difficult to start and was hit or miss getting it to run, if I failed to start it, it would have to sit for about 3 days before I could eventually get it started.

STARTING ISSUES AND FIXES

I always had issues just starting the saw, it is finicky to say they least. Then, thanks to a friend I fixed the starting issues.

Fix: Cold; pump the primer bulb 12 to 20 times place the choke on and push the decompression button in, pull the cord until the saw sputters, take the choke off and the saw will start with about 3 pulls or less.

Fix: Hot; after shutting the saw off within 15 minutes or so it starts back up with just one pull of the starter cord. If it starts to run and stops it has cooled off too much. Go to the next fix.

Fix: Saw ran, then cooled and will not restart.
DO NOT CHOKE THE SAW OR TRY TO START BY PRIMING THE BULB…DOING SO WILL KEEP YOU FROM STARTING THE SAW FOR THE REST OF THE DAY. TRY THIS INSTEAD, BUT DO SO SAFELY. PLACE YOUR FOOT AGAINST THE SAW TO HOLD IT DOWN, PUSH IN ON THE DECOMPRESSION BUTTON, THEN WITH ONE HAND, HOLD THE TRIGGER IN THE FULL THROTTLE POSITION AND PULL THE CORD. ONCE IT STARTS YOU CAN LET OFF OF THE TRIGGER, IT WILL RUN. DO NOT ATTEMPT THIS UNLESS YOU ARE COMPETENT WITH THE SAWS OPERATION, THE SAW WILL START AT FULL RPM AND CAN BE DANGEROUS IF IT IS ALLOWED TO SLIP WHILE STARTING.

THE REAL ISSUEs WITH THE SAW

Then it happened, with only 16 chords of firewood cut…SINCE NEW. It was running fine, no issues, I had cut about 6 chords of wood preparing for winter. As I was running under load at about full RPM, It started to choke and sputter periodically until within about 5 minutes it choked and quit. Easy fix I thought…it is just a carburetor issue. NOT SO! A new saw with less than about 30 hours on it. Common problems for the HUSQVARNA saw, piston issues, coil issues, running issues, and firmware issues…jut to name a few.

THE DEALERS FIX

Bring the saw in and we will put it on the computer and update the firmware on the AUTO TUNE chip. Our shop rate is $125.00/HR. If it is the carb, a new one is $200 plus labor.

MY FIX

Bought a new carburetor OEM online, then learned that the factory does not install the firmware on the carb, so I would have to have a dealer update it for me…all in all about a 5 minute Job… Without the firmware the carburetor will not run.

DEALERS FIX

Did you buy the carb from us? “No I bought it online” then it will cost $125 to update the firmware.

MY CONCLUSION AND THOUGHTS…

HUSQVARNA has a chip that records the time and temperatures and other data from the saw when it is running. The chip also tells the saw how to run, thus the AUTO TUNE FEATURE. I would not be surprised to learn that this chip also is programmed to cause the saw to tell the coil to misfire after so many years or hours of use so that the shops will have income. Regardless I started to add up the costs: New saw at current market rates for comparable saws $1,030 give or take. But mine cost $800 a few years back…but now I need to add to that a carburetor purchased from a dealer so that I can have it programmed and installed for about a total of $300 to $350 plus the down time.

BOTTOM LINE:
How to fix all of Husqvarna problems…buy another saw without computerized chips.

Options: Buy a STIHL MS 362, it is comparable to the Husqvarna 562 XP in power and size. Cost, ~ $1,030….

It hurts to purchase another saw, the definition of instantly is doing the same thing over and over again expecting different results…Husqvarna is not fixing the problems and are not standing behind their product. Put your money where it will work for you.

The STIHL starts in one pull of the cord when warm, & cold starts with about 3. And I find the power equal to the Husqvarna.

Best part is that I am not throwing my money towards the swine. Who ever thought that putting a computer chip on a chain saw was a good idea???

Reliability is now in my hands, I can tune the carburetor should it need adjustment, not expensive shop rates or parts…. MY OVERALL OPPINION,,,,HUSQVARNA is not cheap and has far too many issues to make it a reliable saw. It’s great when it runs and has tons of power, but you can not rely on it.

Try a 362 Stihl without the computer chips, YES they too have them, but they’re still making regular saws…PROBLEM FIXED. I now have a saw that runs, I love the Stihl’s performance as much as I did the HUSQVARNA but the STIHL SHINES with reliability and power….

I bought a 54” zero turn and it only cuts 24”. After three months, it wouldn’t even start. I’m very unhappy with this mower. I have to replace the belt every year. The technicians can’t find anything wrong with it, but it has never run correctly. It’s been in and out of service, but now my warranty expired, and Husqvarna isn’t standing behind their product. The only thing that would make me happy at this point is a new 72” mower.

I purchased a Husqvarna electric pressure washer (Model PW2300, SN 02200623K05919) from Costco on March 30, 2024. The washer has only been used a handful of times, but recently developed a crack in the pump head/manifold, causing it to spray water and become unusable.

What has been far worse than the defect itself is the customer service nightmare that followed.

The phone numbers provided in the manual and on the product (1-855-566-9776 and 1-888-896-6881) do not connect you to a representative; they simply disconnect after several minutes.

After much searching, I finally reached a Husqvarna representative, who told me I needed to speak with the Forest & Garden department. That led me to another number.

The Forest & Garden contact then told me that Briggs & Stratton actually manufactures all Husqvarna pressure washers and that I needed to contact them.

Calling Briggs & Stratton only led to an automated loop telling me to contact a local dealer, with no option to reach a human being. Attempts to bypass the system resulted in disconnection.

In short: there is no effective customer service support for this product. A consumer who spends good money on a brand-name product should not have to jump through endless hoops, only to find no path for warranty support, repair, or replacement.

I bought this unit expecting reliability and support if an issue arose. Instead, I’ve encountered misdirection, dead-end phone systems, and zero accountability.

If Husqvarna and Briggs & Stratton value their customers, they need to:

Provide accurate, working customer service numbers.

Offer a clear warranty process without forcing customers into automated dead ends.

Take responsibility for defective products instead of passing consumers back and forth between companies.

At this point, I cannot recommend Husqvarna or Briggs & Stratton pressure washers or their other products to anyone.

I called the 855 566 9776 Husqvarna CS number 5 times, chose power washers each time, confirmed my phone number each time and NEVER received the promised call back it's been almost 24 hours, are they really that busy....I guess so if all their equipment runs like my crappy power washer. Paul Harvey must be spinning in his grave!

They take no responsibility for the warranty of a product. Basically they will come out to solve a problem - say it is not included in the warranty and charge you. They refuse to give an answer to what is included and what is not. This is not customer service it is customer abuse!

We have been husqvarna customers for years, that ended TODAY.
I own several other husqvarna chainsaws, and I’ve been satisfied with the quality and reliability. About 2 months ago I purchased the 460 chainsaw, over $700.00. I notice that they’ve made some changes in the design but wasn’t worried about it effecting it’s performance. Well this new saw will not stay running It just won’t idle. So frustrating as i am continuously having to restart it. Inertia switch. Effecting the brake so it doesn’t kick back. Well im returning it and getting a stihl. Done.
Then yesterday my old HQ weed eater quit. It’s over 5 years old so, I immediately replace it with the 28cc $320.00 new model. Ran the first tank of fuel thru it and it shuts down. Won’t restart. Keep in mind i do landscaping for a living and if my equipment isn’t working then neither am I. Which affects my goal of receiving payment. I return it after work and the manager at tractor supply gave it a try and he confirmed it wasn’t working. Something with the plugI
left with a replacement. I get to work today with the second brand new trimmer and the head stops turning as soon as you touch the weeds which is exactly when you need it to turn. At this point Im furious. Threw it in the truck and took this one right back. That same manager was there and took it in the back and pulled the cord. Radioed out to the cashier that it’s was turning now. lol. He came and told me that it’s working and that it didn’t need replaced. I simply said if it was working I would be working not standing here after driving 40 minutes from my job site talking to him. I insisted on walking out of there with a new one. But. They didn’t have another one of the same model so I went to the next size down. I leave there so frustrated with the 25 yo manager’s attitude concerning my un satisfaction with these faulty trimmers. I’m 63 years old. This isnt my first weed eater. I maintain a lot of customer property. I know junk when i see it and husqvarna Im talking about you. Totally disappointed. But after I get back to the property, the owner, after seeing my frustration with having to return this twice went out and bought me a STIHL. So. I was able to finish my day….. never took the tags off the HQ … So I’ll be returning the husqvarna,.. one more time.
For a REFUND!
See ya tomorrow Larry the manager lol.

The worst possible customer service you could experience. No phone to speak with someone. No one willing to help. I spent $3500 on a lawnmower and they delivered it with all terrain tires that tear up the lawn. The mower was on sale. I got it for $3100. Husqavanna won’t give me the proper tires. When I tried to get support it’s a disaster. Everyone hiding behind emails. Do not buy anything from this terrible company.

Software is a major issue - pairing with phone is nigh impossible, the machine does not learn, the EPOS system is terrible, the user instructions are really poor, there are so many things you can't do, e.g. delete part of a map rather than having to completely remap an entire area, it keeps losing its satellite signal and is unable to use its internal map to maintain operation, the menu structure is confusing and hard to navigate, the price is criminally high considering what you get for your money, maintenance is not easy - even just changing the blades.

I have now had enough of the extremely poor husqvarna product that is automower.
Its been over five years of hassle and frustration, not to mention high cost of ownership. Initially we endured constant down-time because of drive motor and circuit board failure along with having to constantly replace very expensive batteries every year. There are IDENTICAL batteries on the market for less than half the price of the rip off husqvarna ones, but there is a chip embedded in theirs allowing only their batteries to operate the mowers.
The mowers use wheel motors that have cheap plastic gearing that constantly fail. this a known fault but never rectified (probably as the replacement motors are a very lucrative revenue source at over £200 a pop and the mowers have at least two.
The circuit boards constantly fail due to moisture ingress from a build up of condensation within the 'sealed' body.
Although we were very frustrated with the costs and down-time of our mowers we continued on as we had commited ourselves to running five of the machines on the grounds, which you can understand is a big investment at around £4k each.
We have had to replace four of them in this time which brings us to the next frustration of the newer machines have no LED control panels and can only be accessed by a downloaded app on your phone, which initally seemed promising as you were able to recieve messages regarding their current operation to your phone..... well... between the unreliability and excess cost of buying and running the mowers and now with the new situation of an extremely unreliable connection of the app, we now spend most of our time on coaxing these machines to actually cut some grass, not to mention having to buy a ride-on lawnmower to cut all the areas that they dont.
Dont expect to make your life easier or cost effective with a husqvarna automower!
We gave it a go but have now resigned ourselves to just phasing them out and give some thought to getting a few sheep ..... that's progress for you!

Husqvarna makes great equipment, that is where the experience goes south. I went through a overly complicated registration process three times before my latest purchase and wanted to check on those before I went through it again with my current purchase and was told "I didn't have any previous registrations. Great... After wasting 20 minutes on their Stupid chat with Husqvarna so called "independent experts" I had zero answers as to where my previous registrations were. They continued giving me the runaround as if I was asking for information about a warranty issue. Rather than continuing on with their BS I decided it wasn't worth anymore frustration and left without registering. It so weird it made me curious if anyone got this type of nonsense; I was shocked to learn that my favorite chainsaw company used these same tactics on actual warranty requests. The stories I read here on the BBB made me cringe ending with my solemn promise to never return to this company that treats it's customers with such disrespect.

caveat Emptor Buyer Beware I bought an automower nearly 3 years ago and in the first year I had issues as it would not reprogramme, the dealer was very helpful and I agreed to stick with it having only had three months use after a further month I sent it in for annual service. When I got it out the following spring the fault returned, the dealer decided a new programmer was required, we lost nearly four months, it worked for the remaining two months, I took it for a check over but this May it would not work having been I store due to the dry spring. It would not work, the dealer decided the board in the charging station was faulty and needed replacing.
After 3 seasons some 60% of time lost Husqvana were not interested saying the servicing was not carried(the dealer confirmed it had) and it was out of warranty and these problems occur.
Different to Stihl who take customer support seriously and want to maintain a good reputation. My dealer is embarrassed but Husqvana are just not interested.
If you are looking for an automower beware of Husqvana Caveat Emptor

I bought their new Automower 410 iQ as soon as it was released, March 31st, 2025. They sold these mowers knowing for a fact that the app was not working properly. So, the problems started immediately.

They had me install a 2nd app, which only dealerships use, to buy time until the app was fixed. They admitted that they had no idea when that would be. But even using an inconvenient combination of these 2 apps, the automower still did not perform correctly.

Countless hours of phone calls, support tickets, videos, photos, mapping, etc., for over 2 months, and there were still unresolved issues.

Towards the end of the first 30 days, I explained that I can no longer wait to have a working mower, and that I was purchasing another mower from another company. These mowers have a 30-day return policy, so days before this deadline came, I officially requested a refund. However, the continued to ask for my help, even lightheartedly referring to me as a beta-tester over the phone, because they appreciated I was helping them troubleshoot and find answers as they were repairing the app.

I agreed to continue to help them (in writing on my support ticket history) as long as it did not affect my return/refund after the 30 day deadline ended. They told me not to worry, and they would take care of me and were even looking at some other options to help me out besides just a refund (on the phone and in writing!).

For another month, I continued to help them. Finally I told them I can no longer keep this up. It was too stressful, too time consuming (troubleshooting almost every day) and most of all, I needed my $3,000 back before a trip coming up soon.

At that point, they began ghosting me. I was used to almost daily replies, now a week would go by with no response to my many requests, and they would no longer respond to my pleas for a refund. Even after sharing some personal issues my family was going through, and trying to get some mercy and motivate them to reply with my refund requests, they gave me silence.

I felt I had no other options, and it wasn't until I contacted the BBB, that they finally issued me a FedEx return label. But by the time they did, I was on an airplane the moment they sent it, where I would be gone almost 2 weeks. The same trip I kept begging to get an RMA and shipping label before I left so I would have the funds available.

Today, the BBB stated that Husqvarna "has chosen to remain firm in their position and not offer an alternative resolution." Then the BBB closed my case. Why? Because Husqvarna told them it would take 30 DAYS to process my refund! The BBB stated since that they cannot keep a case open for that long, so they closed it.

However, Husqvarna states on their website that it takes 10-15 days to process a refund. So why did they tell the BBB it could take a month, up to 3 times as long as non-complaining customers? It was obviously to get the case closed in their favor. The perfect loophole!

Most companies would speed up the process if they heard a complaint, where they had failed to meet a customers expectations. Husqvarna does the opposite, by retaliating!

This was further realized when I went to log into my Husqvarna support ticket account. The same account where I have a couple months worth of communications logged, including evidence of me agreeing to stick around past the 30 days to help THEM. I wanted to ask them how a 30-day refund is reasonable, after everything I went through.

Guess what? After entering my email and password, I was met with a webpage that said, "PERMISSION DENIED"! They actually blocked my access to communicate further with them, or get my records of proof! The good news is, I had already copied 70 pages of communications with them. Now, not only can I show what I am saying is true, it's going to look even more suspect (to other agencies) that they deleted or blocked my access to these records. They took advantage, and they don't want to be held accountable. I never would have bothered with any formal complaints, if they just showed once ounce of respect by putting themselves in my shoes.

And maybe, "Hey, here's your refund and a coupon to go towards your next purchase, we really appreciate your patience with our defective product, and what you did for us!"- Any Business. NOPE, NOT THEM!

It's been 10 days since they've had my return delivered to them. So far, no refund. I really thought this was a great company, and they treated me like a friend. But when I followed through and let them know I can no longer do this, their silence forced me to create a BBB report, which now exposed their true colors. Money. Not customers. And certainly, no appreciation for my role.

They've had my $3,000 since March 31st, and I have nothing to show for it. Whenever I even get this refund, all the time, efforts and stress I lost, was only for THEIR gain. THEY DON'T CARE!

Husqvarna sucks. I've had three weedeaters in 2 years and they've all stopped working. This latest one is about 6 months old and has completely locked up. Instead of just replacing it, they want me to take MY TIME to go to an authorized dealer and I did that the last time the last one died and he couldn't do anything for me. I WILL NEVER buy another product from them in my life and I would recommend no one else does. I spent $270 on the weedeater and $59 on the extended warranty, only to be given the run around. STAY AWAY FROM HUSQVARNA!!!!!

The robot lawnmowers are terrible, lack functionality and gets stuck often

I recently had to depart with my Husqvarna walk behind, self propelled mower. After 15 years, it was hard to say goodbye.
The only reason this mower left my possession, was because I moved in with my 81 year old mother and her walk behind, self propelled Husqvarna is only 3 years old. She said we didn't need and didn't have space for two. After long consideration, I shined my old Husqvarna and put her out to pasture (aka fb marketplace). Still holding 30% of it's original value, it was sold quickly.
Husqvarna is the only mower I will ever own.
Quality workmanship is harder and harder to find. Not with Husqvarna

Order a part from these people your on your own even if they do get your address wrong no one to talk to just bots that don't seem to know anything

Non-existent customer support for under warranty repairs. All the pressure is put on local dealers who didn't sell you the equipment. Husqvarna then don't answer the phone or communicate with the dealers leaving them even more in the lurch...really poor.

Bought a Husqvarna telescope

I’ve 3 pieces of Husqvarna kit. The older hedge cutter is fine but I’ve had major issues with a new strimmer and an Automower.
The petrol powered strimmer stopped working within its warranty period and Husqvarna refused to cover it - I was accused of not adding oil to the fuel mixture, which I know is untrue as I only have one container for 2 stroke fuel for all my kit and no issues elsewhere.
The Automower has been nothing short of a money pit. The design is not suitable for outdoor use in Ireland - low IP rating - so every major component has been replaced - 2x drives, motherboard, wiring harness - and don’t even mention battery life (1 replaced twice already). Similar issues even with the charging station. Most unreliable so-called premium kit I ever bought.
Avoid as a brand.