Spent over 5 hours yesterday getting…
Spent over 5 hours yesterday getting transferred at least 11 times (i actually lost count )to troubleshoot internet connection problems with brand new router I had for one week. I was told that the new router would increase my internet speed and boost my signal for only $3 more per month. No real difference but occasionally had trouble establishing signal;then yesterday it stopped working. They wanted me to sign up for Verizon home protection for $25 more a month to before they would help troubleshoot the problem. I had to give in or they wouldn't help me.I spent 3 hours of the 5 telling them I'm not paying the $25 and to cancel the home protection service....it's a protection racket....First thing Monday I'm filing a complaint with the New York State attorney generals office.I pay for internet already.They are trying to extort more money so it works...11 different techs in India....I don't blame them .....I blame Verizon..thieves