Verified
The website doesn’t always work , so although it showed the products, I couldn’t order on line. Staff in store are always helpful & knowledgeable. I was able to place an order in store, & received e... See more
Company replied
Location
Switch locationUnit 24, Four Seasons Shopping Centre, NG18 1SU Mansfield, GB
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Verified
Went in store to enquire about a product I had initially seen online but wanted the tangible feel of the product before making the decision to purchase. Looked at the spot where I thought it woul... See more
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Verified
I always enjoy browsing in store for CDs and DVDs. I particularly like to check out the new releases at the weekend. I also find that the staff are always helpful regarding items that I may not... See more
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Verified
Love click and collect facility. Emails were prompt. The lovely woman who served me at your Mansfield branch was a joy, we had a good chat as always when I shop in Mansfield. So nice friendly people.... See more
Company replied
Company details
About hmv (UK) - Mansfield
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 24, Four Seasons Shopping Centre, NG18 1SU, Mansfield, United Kingdom
4.8
Excellent
133 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Very good they come on time not broken…cds
Very good they come on time not broken and come when they said they come
October 18, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Ballerina 4k steelbook
Great team at this branch very friendly and helpful and informative
September 25, 2025
Reply from hmv (UK) - Mansfield
Hi Andy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Verified
Reply from hmv (UK) - Mansfield
Hi Kelly
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Verified
Reply from hmv (UK) - Mansfield
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Verified
Excellent staff in Mansfield store
Excellent staff in Mansfield store. Ordering was simple.
August 17, 2025
Reply from hmv (UK) - Mansfield
Hi Jill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Verified
Love click and collect facility
Love click and collect facility. Emails were prompt. The lovely woman who served me at your Mansfield branch was a joy, we had a good chat as always when I shop in Mansfield. So nice friendly people. Whenever I shop at HMV in Mansfield they are always pleasant and welcoming.
August 13, 2025
Reply from hmv (UK) - Mansfield
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Verified
Reply from hmv (UK) - Mansfield
Hi Leo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Verified
Reply from hmv (UK) - Mansfield
Hi Lara
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Verified
HMV IS ALWAYS GOOD
The customer service in store was excellent as always, and there was no problems with the delivery.
August 1, 2025
Reply from hmv (UK) - Mansfield
Hi Robert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Verified
The website doesn’t always work
The website doesn’t always work , so although it showed the products, I couldn’t order on line.
Staff in store are always helpful & knowledgeable. I was able to place an order in store, & received emails telling me the order was accepted & when the product was available to collect.
July 4, 2025
Reply from hmv (UK) - Mansfield
Hi, thanks for leaving us a review.
We're sorry to hear that you experienced issues with our website however we're pleased to hear that you were able to order in-store instead.
Thanks for reaching out :)
A great store with a great array of…
A great store with a great array of products.
June 28, 2025
Unprompted review
Reply from hmv (UK) - Mansfield
Hi Mason
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Verified
Good friendly staff
Good friendly staff
Helped us to find what we wanted,
Great service thanks
May 18, 2025
Reply from hmv (UK) - Mansfield
Hi stewart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Verified
Positive input,value for money, experienced cheerful staff
My experience at hmv is always positive, helpful and friendly, I usually shop at the four seasons Mansfield store who have friendly,experienced and knowledgeable, helpful positive staff members always ready to help discover what you're looking for with a kind, cheerful and polite attitude. I recently purchased a tamigocha online which I found cheaper from hmv than anywhere else, I was pleased with the well packaged and quality of the product as well as the fast delivery , I will and always do recommend to friends and family for a valued quality experience every time
May 16, 2025
Reply from hmv (UK) - Mansfield
Hi Catherine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Verified
Reply from hmv (UK) - Mansfield
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Verified
In-store purchase
Went in store to enquire about a product I had initially seen online but wanted the tangible feel of the product before making the decision to purchase.
Looked at the spot where I thought it would be located and couldn't find it so I asked the staff as I thought it would be a "long shot" if the product was on the shelf.
Informed by the staff that it was a specialist label release (which I hadn't been aware of).
Staff member found it IMMEDIATELY for me and purchase took less than 60 seconds.
Superb service from a fantastic team and a brilliant store
April 26, 2025
Reply from hmv (UK) - Mansfield
Hi DARREN
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Verified
Great CD/DVD combo
Great CD/DVD combo at an excellent price. Quick delivery too. Thank you.
April 15, 2025
Reply from hmv (UK) - Mansfield
Hi Colin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Verified
Very helpful and polite staff who…
Very helpful and polite staff who helped with my order and communication and collection was very good thank you
March 24, 2025
Reply from hmv (UK) - Mansfield
Hi Rob
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Mansfield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Verified
Easy to talk to great assistants
March 13, 2025
Reply from hmv (UK) - Mansfield
Hello Mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Verified
Reply from hmv (UK) - Mansfield
Hello Ashley
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Verified
Reply from hmv (UK) - Mansfield
Hi Ernest
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
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