Flight was cancelled in May and I've since tried to receive my claim. When I submitted my claim to SAS, they informed me that it had already been handled by a company called AirHelp. I never authorized AirHelp to represent me, nor did I sign any agreement with them. SAS referred to a contract between me and AirHelp, but that contract was not signed by me, and I have no relationship with that company.

I have since terminated the case with AirHelp. Nevertheless, SAS continues to delay my rightful compensation by asking me to prove internal communication between AirHelp and SAS – information that is not my responsibility to provide.

Horrible airline with an even worse customer service.