goooooooooood

Fastweb has provided a consistent internet connection for the past 2 year. Edit: after two years, I feel compelled to change my rating from 5 stars. Ever since they installed the 2.5 GB fiber, my... See more

Romans, countrymen, lend me your ear. I’ve come to bury Fastweb, not to praise it. Fastweb fiber in Rome is the most unreliable internet I ever had the misfortune to rely on. In a six month period the... See more

One of the worst customer experience I've had. The account close take 3 months and I had to pay for 2 months the service in total. After a bunch of calls to Call Center and even go to the Fastwe... See more

One of the worst customer experience I've had. The account close take 4 months (since aug-2024 to oct-2024) and I had to pay for 5 months the service in total. After a bunch of calls to Call Center... See more

There is no internet for 5 days. I called the support multiple times and they said it’s an external issue in the area and they are working on it but have no update about when it’s going to be fix... See more

Wrong internet service provided ever, not only their service is poor (bad connection, no support) but they actively try to rob you at any corner. They charged me 50 euro for a secondo modem because TH... See more

Since the 21st August we’ve had no WiFi, the call centre daily tell us there’s nothing they can do and someone will call back and no one ever does. The same when speaking to the shop in Grossetto. The... See more

Recently changed the house and I sent a request to change the internet. 2 months later and I will have no internet at home. I phone the custom service and they will recall me back saying someone else... See more

They charged me DOUBLE for several months, and never gave a clear explanation or fixed the issue. When I requested to move my service to a new address, they told me it would take 50 DAYS. Fift... See more

Worst customer service ever! There is no way you can speak to a customer service advisor. To book a call to speak to an agent you have to wait to recall you maybe tomorrow. I strongly advise you not... See more

Day 8 without any wifi connection,they Don't answer any phone calls,and when we give them a personal complaint they say that wait 2 more days

Home Wifi keeps going offline. First it was "24hrs", then extended to 72 hrs. Our internet was down for an entire week! They were able to fix the issue and we had internet for 2 days. Currently on day... See more

L'assistenza telefonica è precisa e puntuale. È molto importante avere la certezza di una risposta tempestiva ed efficace.

The worst service I’ve ever received from any company. They keep charging me even now that I’ve left and their customer service is just useless.

I decided (unfortunately) to proceed to a voltura while changing my supplier to Fastweb Energia. They spelled my name incorrectly, so I had to go to the shop in person to ask them to correct i... See more

Best experience in FastWeb store since ever. All well explained and fasted support. Thank you 5 starts

The worst! The ABSOLUTE WORST! Stay far away. After 2 month we finally just gave up after it took 3 days to find the right person who could cancel it! EXPATS - ruuuuuuun! Run Fast from Fastweb!!

easy , took less than five muniutes to change my business plan

I am very satisfied with the internet speed and the whole process with fast web usage

The wifi is very slow and in 1 hour 4/5 times it’s lost the connection and after 5 minutes it’s reconnecting.waste of money

Terrible, stay away from fastweb. Have been trying to get a problem resolved all month. So I'm giving up and will change.

I spoke to customer support & the woman was rude & told me to go to the internet for my answers.

sempre gentili e professionali in via Ugo Bassi a Bologna. Faccio sempre le ricariche qua!

Every week I need to ask for the assistance intervention, Why? There must be a reason. Why? User 11172310

Mi ha colpito l’efficienza! Problema risolto in poco tempo 😉

assistenza fastweb sempre disponibile e sempre celeri nel risolvere il problema

Tempi e performance rispettati

Very thankful with the services of Renato. He is very kind and helpful.

All was as expected.

Waiting for trasloco for almost two months now. Even though I did the application for moving the line one month before moving to a new apartment. Now it's about 50 days and nobody is taking me serious... See more

Didn't work, call closed. no message

3months without internet and they never put a line to our house. and we cannot go to other company because we have an open contract with them. so pretty much i've spending more money my phone data eve... See more

Cortesi ed efficienti

It always disconnects it takes them actual weeks to come to your house and install the WiFi Router a couple days after they installed the router it broke for a week no help from them my brothers cellu... See more

WARNING - Been without internet for 7 months, they still send invoices, giving me mixed messages and no written statements - Rude and untrustworthy customer service - The internet connecti... See more

1) they don't let you top up/recharge your account (or even pay the months' bill) with the exact figure you owe. 2) they don't give you access to your historic bills, so it is hard to keep track... See more

I would give them negative 5 stars if I could. With their awful service, non-existing customer support and non-functioning website they deserve to go out of business. I cannot even change my contact p... See more

Most appalling customer service (IF you can get them). Their website doesn't let you contact them (even if you're a client). Their Messenger doesn't let you contact them. Their WhatsApp doesn't let yo... See more

Have closed contract for a week and have still not received the code so that I can send modem etc free of charge via Italian poste office. I think speaking with the Pope or maybe the Queen of England... See more

i called them to resolve my issue about slow internet speed the lady from assistance side said me hold on a minute let me verify about my connection data then she put me on hold for 20 minutes and the... See more

I really like the network

A really terrible customer support 😡. In fact there is no way to get any solution to their horrible call centers, where when you ask a support, they put down the phone! Could not possibly recommend t... See more

No customer service, inconsistent service, internet just vanishes at anytime and there is no way to fix it. Tried to contact customer support and they kept going on a loop of automated calls and then... See more

I’ve subscribed a 5G plan with 300Gb of data and I’ve been awaiting for 5G activation for 1 month!

40 cents per megabite outside Italy? And the customer service is abysmal.

It's one of the worst service providers Italy has to offer. The only thing they compete with is price. The mobile coverage is poor and inconsistent. The 5G is merely a label to them, with upload spee... See more

I decided (unfortunately) to proceed to a voltura while changing my supplier to Fastweb Energia. They spelled my name incorrectly, so I had to go to the shop in person to ask them to correct i... See more