The worst - I just filled out their consultation form and even spoke to someone over the phone and they still denied a refill of Retin A! For acne!! When I called and they said they can’t prescribe for that! Ridiculous because that is what it is used for!! Save yourself the hassle and go elsewhere!
April 24, 2025
Unprompted review
Reply from The Online Clinic
Thank you for taking the time to write a review.
This sounds very odd. The Retin-A brand is no longer available, but we can prescribe Tretinoin for acne. Please contact the help desk and ask for your message to be saved for me. I will check what has gone on and get back to you.
I hope that we can get this matter resolved for you.
The worst! The ABSOLUTE WORST! Stay far away. After 2 month we finally just gave up after it took 3 days to find the right person who could cancel it! EXPATS - ruuuuuuun! Run Fast from Fastweb!!
OUTRAGEOUS money grab! If you want to be taken advanced of Pulse Light Clinic is your place. I get IPL/BBL about twice a year as maintenance - wherever I am in the world. I just called up and they said I have to buy a package which I don’t need. So they quoted me £500 for one session of BBL!!! What a scam. I have had both lasers (IPL & BBL) in Japan, US, Italy, France and the UK so I know pricing of both and yes BBL is more expensive it certainly isn’t £500 anywhere except I guess Pulse Light Clinic! This place is a total RIP OFF - stay away or at the very least do a google search and call around for much better prices !!!!!
March 17, 2025
Unprompted review
Reply from Pulse Light Clinic
Thank you for sharing your feedback. We’re sorry to hear about your disappointing experience with us.
At Pulse Light Clinic, we aim to provide the best service and tailored treatments for all of our clients, and it’s important to us that your experience is both positive and transparent. Our pricing structure can vary based on individual needs, and we would be happy to discuss this with you further to ensure you’re getting exactly what you need.
Please note that IPL and BBL are different technologies, and the pricing for the BBL is higher than IPL. Having said that, we could offer you the IPL treatment at the price that you wish.
Please contact us directly at customersupport@pulselightclinic.co.uk, and we’ll make sure to address your concerns.
The worst delivery service ever. Pray there is no issue because there is no customer service whatsoever. Driver reported there was no safe place to leave a package when I was home and we have 2- 24hr doormen! What a joke! Don’t use them!!!!
Amazing service, quality and communication. I will never go to the high street again. The convenience is unparalleled! THE BEST!!
September 2, 2022
Unprompted review
Reply from Lensology
We're so grateful to you for taking time out of your day to leave us such a complimentary, five-star review. It's amazing to hear we've fully converted you away from the high street!
Listen up! So I have had a lot of treatments over the years and from every continent. But I have to say the treatments at EF MEDISPA are some of the best. Zoe Budd my patient consultant was brilliant - well educated, profession and knows here stuff!! Her team at the Chelsea clinic are world class. And I have had just about every treatment they offer. 5 stars experience.