The Electrical Counter Reviews 12,298

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive pricing on a wide range of electrical products, from light bulbs and sockets to specialized items that are hard to find elsewhere. Consumers appreciate the ease of ordering and the speed of delivery, often highlighting that their orders arrive promptly and are well-packaged. People value the excellent customer service, noting the helpfulness and responsiveness of the staff. Many reviewers specifically mention positive interactions with the team, who efficiently resolve queries and provide knowledgeable assistance. The company is commended for its ability to quickly address and rectify any issues, ensuring customer satisfaction and fostering a sense of trust and reliability.

Based on these reviews

Rated 5 out of 5 stars
Invited

I did price comparisons and found this companies prices the best-then I rang the company and yet again i found the helpfulness of the customer service extremely exceptional in resolving my order need... See more

Rated 5 out of 5 stars
Invited

I have now placed 2 orders with this company and on each occasion they have been a pleasure to deal with. The staff on the helpline have been especially helpful when I've needed to raise a query and... See more

Rated 5 out of 5 stars
Invited

Having struggled to source the correct bulbs locally I rang the supplier- Crompton. They too no longer had them but suggested I try Electrical Counter. Bingo! The lady I spoke to was so helpful and fo... See more

Rated 5 out of 5 stars

At the Electrical Counter it’s a given that the prices are extremely competitive.. but the stand out is the after sales , the product knowledge and the friendly service.

Rated 4 out of 5 stars
Invited

The Manrose fan timer board arrived quite soon after the order was placed. I got a bit of a surprise as the circuit board didn't look much like one I needed to replace. It has surface mount components... See more

Rated 3 out of 5 stars
Invited

Good choice but two weeks to send common items out is way too long. I like the choice of both good and bad brands. Only trader brand I did not see was Eurolite, So it depends on what you order to... See more

Rated 5 out of 5 stars

Thanks Clare, appreciate your help sorting out one of my failed floodlights. Initial purchase was also good, couple of items on back order, regular comms meant no drama and no chasing! thank you

Rated 4 out of 5 stars
Invited

Found product that many other electrical websites didn't feature. Delivery time was good, postage seemed high for small lightweight item but was happy to pay due to it being the specific item I was lo... See more

Rated 5 out of 5 stars

Great, fast service, had a query about my order and they couldn’t be more helpful Will not hesitate to use again and would recommend

Rated 5 out of 5 stars
Invited

Very quick responses and excellent customer service with help being provided - and even a call back from a person!! - when I messed up my order and it had to be corrected.

Rated 5 out of 5 stars
Invited

I ordered light switchs and sockets, order came very quickly, exactly what I ordered at a very reasonable price. Would definitely use this company again.

Rated 5 out of 5 stars

Amazing service and really speedy delivery. The website was easy to navigate and find what I was looking for quickly. I highly recommend.

Rated 5 out of 5 stars
Invited

I was impressed by such fast delivery and grateful for the very patient and knowledgeable staff when I realised I’d got the order wrong. Nothing seemed too much trouble (thank you Sonia!)

Company replied

Rated 5 out of 5 stars
Invited

Glad to have found this company. Fast service ,good products, and helpful staff ordered late on a Tuesday evening products with me in by Thursday morning before 10am.

Rated 5 out of 5 stars
Invited

Small inexpensive order not received but stated delivered by Royal Mail. Electrical Counter contacted and a very pleasant, efficient lady assured me that she would deal with this and sent a replacemen... See more

Company replied

Rated 5 out of 5 stars
Invited

Always quick and easy to order online and delivery is usually fast. The best thing for me though is that, whenever I need advice, I can email the sales desk who respond quickly with exactly what I ne... See more

Rated 5 out of 5 stars
Invited

It is wonderful to know that I can speak to a person if I need to order something. I was unsure about an order I had tried to place online so I phoned to Check. The young lady not only answered my... See more

Company replied

Rated 5 out of 5 stars
Invited

They gave me an extremely good service. My order was very quickly despatched. A slight problem was resolved in record time. This is how businesses should be. Highly recommended.

Rated 5 out of 5 stars
Invited

I wanted a specific make and model of GU10 LED to match existing ones - quite hard to track down, but Electical Counter had them at a reasonable price. Well packaged, arrived quickly, all working as t... See more

Company replied

Rated 4 out of 5 stars
Invited

Arrived when expected and as described. Unfortunately, two termination screws were missing on one item. As I needed to complete the job, I managed to find some suitable screws of my own, so there was... See more

Rated 5 out of 5 stars
Invited

Looking to order light bulbs with a now discontinued code. With Info on this website I was able to order them with the new replacement code. Order came in said delivery time. Well packaged.

Rated 3 out of 5 stars
Invited

In general the service was ok. The price was good however, the delivery service was disappointing as it was nearly a week from the order date that I received the item.

Rated 5 out of 5 stars

I submitted an order to www electricalcounter.co.uk for lightbulbs on Tuesday the 1st of July and received them via Royal Mail before noon Wednesday 2nd July , the package and it's fragile contents w... See more

Company replied

Rated 5 out of 5 stars
Invited

I found the electrical sockets and light switches to be an excellent price. For exactly the same products, they were the cheapest I could find. The ease of ordering my items and speed of delivery... See more

Rated 4 out of 5 stars
Invited

Very easy transaction, and best price for the item I ordered (purple double power socket). Email comms could have been better, received confirmation of order and then nothing until a few days later w... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with this company. Product was the best price I had seen and had some queries on delivery as I needed the item by a certain time and the team were able to answer quickly and inf... See more

Rated 5 out of 5 stars
Invited

I purchased 2 outside lights, which were an extremely good price. Quality of the lamps is excellent, look much more expensive than they were. Ordering was very easy and delivery very good. Would de... See more

Rated 5 out of 5 stars
Invited

We regularly buy our goods from here as a business, great prices but a quick turnaround on delivery.

Rated 5 out of 5 stars
Invited

Only a small order of a double socket but ordered on a Saturday and was delivered by Royal Mail on the Tuesday. Will definitely be using this company again. Thanks for a great service.

Rated 5 out of 5 stars

Visited the electrical counter yesterday really helpful staff good quality products and excellent price will continue to use them for all my electrical needs from now on

Rated 5 out of 5 stars
Invited

Great from start to finish. Well packed and standard delivery. My polished copper sockets look amazing.

Rated 5 out of 5 stars
Invited

I made an order with the Electrical Counter on line, when the item came, it was different than I thought I had ordered, I spoke and emailed with Lottie Marsh on many occasions, Lottie was always he... See more

Company replied

Rated 5 out of 5 stars
Invited

Receive the item the next day after ordering. The product looks good and well made. Not yet installed so I can’t give an in-depth review

Rated 5 out of 5 stars
Invited

Used in past and still excellent service provided. Quality products at very competitive prices. Delivery updates as part of service . Excellent.

Rated 5 out of 5 stars
Invited

Such an easy experience, stock availability, price was cheapest around, free delivery and the product arrived the following day. Spot on.

Rated 5 out of 5 stars
Invited

Had what I wanted and at best price by far. Delivered quickly too. I experienced some trouble with their website so phoned them. All issues resolved.

Rated 5 out of 5 stars
Invited

Brilliant service,prices very competetive,kept in touch when delivery was due arrived on time.

Rated 5 out of 5 stars
Invited

Straight forward well stocked wholesaler with good shipping at bog standard rates

Rated 5 out of 5 stars
Invited

Easy ordering and item received in reasonable time and was just as described. Can recommend.

Rated 5 out of 5 stars
Invited

Got exactly what I asked for very pleased took a while to arrive but still happy with product.

Rated 5 out of 5 stars
Invited

Excellent service and price Looked online and the cheapest was “”The Electrical Counter”

Rated 5 out of 5 stars
Invited

Great experience. Had a problem which they quickly put right. Recommend

Rated 5 out of 5 stars
Invited

Got exactly what I wanted, quick delivery, good price, well packed. Many thanks.

Rated 5 out of 5 stars
Invited

Great delivery time, packaged securely and a great product at a great price

Rated 4 out of 5 stars
Invited

Delay due to not having parts in stock Weren't informed of this until I enquired Apart from that the part arrived and was fitted and worked ok

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Company details

  1. Electrical Wholesaler

About The Electrical Counter

Written by the company

At The Electrical Counter we offer over 60,000 electrical products at lower than trade price, ready and available in stock for delivery throughout the UK.


Customers who shop online with us at The Electrical Counter can receive free delivery on their electrical products when they spend £150 or more, with a range of special offers and best-selling products available at your disposal.


The Electrical Counter is constantly adding to its innovative product ranges using industry leading brands and manufacturers to provide a huge variety. From Switches & Sockets, including the BG Nexus ranges, to Cable & Wiring and Heating & Ventilation – all of your electrical needs are available for competitive prices now.


Switches & Sockets

Indoor & Outdoor Lighting

Ventilation & Extractor Fans

Fire & Smoke Alarms

Meet The Team Behind The Electrical Counter

Written by the company

Free Delivery On Orders Over £250
All orders over £250(inc VAT) delivered to your door Free Of Charge.
Friendly Helpful Advice
Unsure of what you need to order? Call our experienced team - we are here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
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1-star

Replied to 64% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

All good

Good prices compared to some other suppliers. Delivery time was reasonable. I'm happy with this company and would use them again.

October 13, 2025
Rated 5 out of 5 stars
Invited

Preice is one think but Service is Essential

I did price comparisons and found this companies prices the best-then I rang the company and yet again i found the helpfulness of the customer service extremely exceptional in resolving my order needs.Delivery was prompt as stated.
Now I can see the light!!!! Bulbs all arrived in tack and in : Well Done to you all

October 8, 2025
Rated 5 out of 5 stars
Invited

Leading Lights

I have now placed 2 orders with this company and on each occasion they have been a pleasure to deal with. The staff on the helpline have been especially helpful when I've needed to raise a query and matters have been sorted to my complete satisfaction. I have no hesitation in recommending them.

October 10, 2025
Rated 1 out of 5 stars
Invited

I would leave a review if I had…

I would leave a review if I had received the goods I ordered but I haven’t received them yet

October 8, 2025
The Electrical Counter logo

Reply from The Electrical Counter

Good afternoon Mr Pritchard

Apologies that you have not received your order. I have tracked this with Royal Mail as this left us on 02nd October so i can only assume this has been lost in their system as there has been no further scans. I will re-order the goods with the supplier and re-send the order for you.
Once again apologies for the delay and inconvenience.
Kindest regards
Electrical Counter

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