Eclipse Kitchens & Bedrooms Reviews 69

We had a kitchen updated approximately four years ago. Eclipse did an excellent job, the design, recommended suppliers, matching and workmanship were perfect. Ann and Brian Winstanley.

Great bedroom products, service, fitting and after sales. I cannot rave about the company enough. They have listened, planned and delivered. Thank-you so much. I will certainly be recommending Eclipse.

We chose Eclipse after reading positive online reviews on local kitchen companies, Phil (Sales) was brilliant he worked with our preliminary design and drew it all up on CAD which looked fantastic, we then chose doors, worktops, splashbacks, appliances and even though we tweaked a few of these it was no problem for Phil to incorporate the changes. Next stage was the onsite visit by the surveyors who checked our sizes to make sure what we wanted was possible. Due to ongoing Covid restrictions we had to wait for appliances to arrive, quartz worktops to be manufactured etc but eventually we had a call from Debbie with installation dates. On installation day two fitters arrived Darren and Callum extremely professional with an eye for detail who worked flawlessly over the next two weeks, next Ben from the granite company came along to measure for the Quartz worktops which took a week to manufacture, we had been informed of this time frame by Eclipse Kitchens. With anything you've got to work with an installation company to make sure you get the finished product you want and it was great that the Eclipse teams from Sales, Surveying, Electrical, Installation, Worktops company, all listen and worked with us to make our dream kitchen exactly what we wanted, even down to making a bespoke island on wheels that we could move around. We would have no hesitation in recommending Eclipse to anyone.

wish i never heard of this company after spending £16000 on a new kitchen the nightmare started we had a salesman who drew up a lovely kitchen design which we agreed to then passed over to a surveyor who should have measured correctly but unfortunately got everything wrong upon starting the fitting the joiner pointed out to us they had had to replace the consumer unit which they had an electrician do but when he tried to fit the units because the consumer unit had been fitted wrongly the cupboard side landed were the unit had been placed so joiner had to cut out the side of the cupboard to accommodate it which meant that no shelves could be fitted as there was no side to fit to then it just got worse he then fitted the cupboard over the boiler to find it was not the right size and if he fitted it we would not be able to access the boiler controls so he had to remove the bottom of the cupboard to make it fit then it was time to fit the cooker hood which he noticed was slightly damaged so he ordered another one which came and was really damaged worse than the original so after speaking to the company who offered us a £100 discount to fit the first one we accepted then we were informed that the boiler cupboard door was not there and needed to be reordered then we were informed that the microwave was not available due to covid problems so after weeks of putting up with a tip we still had to wait for the job to finish now 12 months on the Franke boiler tap failed upon notifying this to the company they were not interested and told us to ring Franke as it is now our problem, customer service at its best so after heavy investment we have a patched up kitchen no boiling tap and hopefully we don't have anymore problems as now they've got paid they wash there hands of you. thanks for your reply but when you ask for advise on a problem you don't expect rudeness from staff check telephone messages when you have put your trust in a firm you expect respect and help not "its got nothing to do with us ring the manufacturer" the rudeness you say I did was just to point out that when you have a problem with an appliance CONSUMER law states that its the shop/retailer you contact not the manufacturer and the 26 point disclaimer that you asked me to sign you don't know how a botched job will turn out till a later date this could have been resolved with a bit of customer care perhaps your staff need slight education on how to manage customers without taking the huff when you don't like the truth

Had our kitchen fitted by Eclipse November 2019. ('excellent' review posted). In June our Neff refrigerator simply failed - we spent two weeks without a fridge in really hot weather. Neff agreed to exchange the fridge without any quibble. Problem was they did not have any available in UK and it could be up to three weeks (Covid/ supply chain etc, etc) and a further 10 days to get it fitted, it also seemed that we were in an 'exchange queue' and would be prioritised accordingly. Got in touch with Eclipse to see if they could help. Debbie in customer services got on to the case. She quickly sourced a new fridge, liaised with Neff and arranged for Eclipse themselves to supply and fit it within a few days. We spent three weeks without a fridge over some of the hottest weather this year - it could have easily been three months if not for Debbie at Eclipse Customer Services. Excellent customer service from Eclipse who took the problem from Neff and sorted it quickly for us. Many, many thanks.

Albeit delays with product which was not the fault of Eclipse Kitchens I have to say the standard of after sales care,communication,professionalism,actual product fitment and job spec were second to none. 2nd time I've used this company and they are excellent. I have a beautiful eco friendly kitchen reducing the carbon footprint.
Thank-you to Mark,Steve,Phil,Debbie and Chris and Nathan for fitting the units and Cooker Appliances.

A Huge Thank you to The Eclipse team from first planning to the end product, I love My New kitchen 😊 friendly polite staff and fitters I could not of asked for anything better 100% Highly Recommended.
Every detail perfect and absolutely faultless
Thank you 😊

Just like to thank Eclipce for my wonderful new fitted bedroom. The service I have received from everyone from start to finish has been second to none and I can highly recommend Eclipce to anyone interested in having a new fitted bedroom. Thankyou so much once again.

I am blown away by my new kitchen and utility room. It looks amazing and was worth the wait. Ordered in January, fitted October (due to Covid!!) Thanks to Mark, Wayne, Steve, Ian (in fact all the team at Eclipse) for their time and effort in bringing my dream kitchen to life.

LOVE, LOVE, LOVE our new, stunning kitchen/diner. Full praise to the Eclipse team who made our dream kitchen come true. Special thanks to Barry and Phil. Barry with ‘ooddles’ of patience, expertise and easy manner brought our vision to life. No matter how many times we changed our mind on design, units, worktops, fittings etc, Barry was always understanding, gave lots of ideas and allowed us the time we needed to be fully confident in our choices. Phil our co-ordinator was fantastic. His lovely friendly, cheery and ‘not a problem’ manner ensured we were able to tweak a few things during the refurbishment to our satisfaction. Nothing was too much trouble for him. Any problems during the job was dealt with quickly and resolved.
We have nothing but praise for the team as our refurbishment was interrupted by the ‘Covid’ lockdown. Barry & Phil went out of their way to make sure our kitchen/diner refurbishment got finished. It took a little longer than anticipated due to circumstances outside of Eclipse control but every effort by the kitchen fitters, plasterer, electrician to get the materials needed to complete has been greatly appreciated by us. Ian who stripped out our old kitchen, knocked walls and ceilings down worked with gusto and always ensured he cleared and swept up each evening before he left, as did all involved.
All in all a great job done and we have no hesitation in our recommendation of Eclipse Kitchens. A fair price paid for a quality, stunning dream kitchen.

Amazing bedroom.
We use Eclipse every time we need fitted furniture / kitchen etc as the design, quality and service is outstanding. My parents 10 year old kitchen still looks like new. This time my son’s bedroom was fitted with an amazing matt charcoal contrasted with London concrete and the effect was fantastic. The design made a huge difference to small room and the standard of fitting was superb - very courteous and always tidy. Once again we are delighted with the results and always recommend Eclipse as the quality and design stands the rest of time and the after service is second to none.

Had an unpleasant experience with this company. Purchased to us very expensive wardrobes for a new build carpeted house. No questions were asked about what type of property the wardrobes would be put in. When the ' contract' arrived, it basically said that the house would be treated as a building site and any slippage of wardrobes was at homeowners own risk. Very inflexible unhelpful customer services and rude guy who came round to 'inspect progress' unannounced. , felt very uncomfortable in my own home and would not use this company again.

Our experience of Eclipse was positive from the beginning, when we first paid a tentative visit to the showroom to look at bedroom designs. We found their service excellent from the design and ordering stage right through to the installation, which was quick and painless for us. We are very pleased with the fitted wardrobes and the immense amount of storage we now have. I wonder how we ever managed before Eclipse sorted out our bedroom!

We are really pleased with our new bedroom and would have no hesitation in recommending the company. From our initial visit to the showroom for advice to the completed installation, the service was excellent and we even asked for a modification ( an afterthought on our part) after fitting, which again was delivered quickly and efficiently.

We had our kitchen installed in May we are really pleased with it. From day one when Mark came out to design it for us to Ian installing it for us. They are very professional, polite and understanding to our needs. It turned out better than we could imagine off the drawing. Thanks once again Eclipse.

Had my kitchen fitted a few months ago, we are very happy with it and cant praise Eclipse enough for all their hard work, from the very first day i walked in to showroom i was made to feel like my kitchen design was in the hands of the professionals, our designer was Mark, he went above and beyond to fit everything we wanted in to our kitchen, and nothing was to much trouble for him. he was extremely patient as we kept changing our mind on things and this never seemed to phase him. out fitters were Chris and Nathan who were fantastic, really nice men who were perfectionists with their work, they arrived daily exactly when they said they would be with us and worked hard all day to finish the job asap for us, I wouldn’t hesitate to recommend Eclipse to anyone, very professional, trustworthy and excellent value for money ..
Diane Cunliffe

We purchased a kitchen from Eclipse supply only gave Mark my sizes thinking he will give us the price and we would collect it when it was ready how mistaken we where he gave us full plans a surveyor came out to are home and measured it again and advised us what we needed to to.Eclipse are a fantastic company we would recommend them to anyone. Thank you all at Eclipse.

We have been very pleased with the whole experience of dealing with Eclipse for our new bedroom. From our first visit to the showroom through the visits by the designer and surveyor to our house the staff at Eclipse were very happy to spend time to work with us to get a final design that met and exceeded our requirements.

The installation work was undertaken on the dates advised and the installer carried out the work required with a good attention to detail, minimal disruption and cleared up after himself every night.

We are very pleased with the finished installation and the quality of the units supplied which are well made and robust. The final installed bedroom is something that more than meets our requirements and is definitely an enhancement to our house.

Excellent service from the design team to the fitters.
The design team had time and patience whilst I made my choice of kitchen and fittings, and the gentleman that fitted the kitchen was great, he sorted all issues that occured due to plumbing pipes etc, he was very polite and cleaned up everyday before he left.
I would highly recommend this company.

Eclipse Saved The Day!

We cancelled our kitchen with Wren after an awful experience and were in a rush to find somewhere that could produce a similar design. We expected Eclipse to be more expensive as it’s a smaller company and were happy to pay a bit more for a better service. We actually ended up paying less! The advice was second to none, they completely redesigned our kitchen and gave us really honest, realistic advice about what would work best. Everything was produced/ fitted within the timescales we were given. The service has been brilliant from start to finish & we’re so happy with the finished kitchen. We would highly recommend and wouldn’t even shop around for any future needs.