Eclipse Kitchens & Bedrooms Reviews 69

Love my new kitchen and flooring.
Eclipse provided a great service from beginning to end.
Thanks to Phil and Tom for sorting the plans.
The fitter Chris, his sons and Dad did a fantastic job. Always happy to answer questions and they cleaned up at the end of every day.
Plasterer, Electrician and floor fitter all did a great job.
Debbie coordinated all the work with a skill that needs to be admired. She made what could have been a stressful time, into a seamless process.
I would highly recommend Eclipse to my friends.

From start to finish 5 star service. The sales manager explained my options and price once agreed the surveyor came to make sure new units would fit into existing space then on the day the lovely fitter fitted and cleaned up after himself all lovely. My only complaint is that the new fridge and freezer do not offer the flexibility of my old units. The fridge has fixed shelves which do not fit standard packaging on the door shelves are also fixed so will not take standard bottles, the freezer although it has see through baskets the back of the basket is curved so you cant fit as much in the freezer as before - so sorry Eclipse I am disappointed in the actual units supplied but I will just have to put up with that

Good 👍 job all round
They delivered what they promised
And the Fitter Ian was first class

Great quality kitchen,
I used eclipse as they came recommended, eclipse was not the cheapest we decided to go with them as they came recommended.
Issues with the subcontractors mainly the plasterer, after complaining to the office to be told when you hand over the work you should expect a building site, sorry this is my home and they should respect it.
Eclipse don’t listen to their customers you struggle to get a word in, I found I had to put my issues in a email to ensure they listened. I also experienced depending who you speak to they all tell you different.
The only person kept me sane going through the installation was Nathan the fitter, he goes above and beyond to ensure customer satisfaction, I would definitely recommend Nathan. If I was to buy another kitchen I would purchase from eclipse, I wouldn’t let them manage the project.

Just had a kitchen of 20 years ripped out and a fabulous new one put in . The design colours and matching tiles have been great .
From the installer plasters Electrican and plumbers they have been a joy to have in my home . Very respectful, even tidy up and we're very helpful .
We did have a slight issue with our water as I wanted a fancy tap and the pressure in the house was awful but it was sorted out my Debbie in customer services which I was grateful too.
It did take a little longer than expected but was worth the wait . I would recommended anyone to go the show room sit and talk to the sales people ask their advice and you will not go far wrong .

Fantastic service from Eclipse! Very happy with my new kitchen! My old 60’s kitchen was completely removed including flooring, wall tiles and ceilings and replaced with a lovely new modern kitchen. The whole process was run like a military operation! Was completed in two weeks! Amazing planning. Everyone involved were hard working and efficient. All lovely people to deal with who made the experience stress free. A big thank you to everyone involved. Highly recommend Eclipse!!

Excellent customer service from everyone involved.
The quality is great and the standard of fitting is first class.
Thank you very much

Great experience with Eclipse kitchens, thank you especially to Phil who planned our kitchen, and Chris who fitted it. Our project was a remodelling from scratch, and Eclipse were flexible from the start and kept in contact throughout the months of planning. Very impressed with the standard of fitting, we're really pleased with the end result.

I have used this company twice recently and on both occasions the service has been outstanding.From the punctuality of the designer team and helpful ideas put forward by Philip Salisbury to the fitting of the wardrobes and kitchen everything was carried out efficiently and quickly. I was delighted with their work and would recommend them to anyone.

I wanted a wardrobe that was suitable for a wheelchair user, Eclipse listened to my needs and gave helpful suggestions. The fitter worked hard to ensure the job was completed in one day, and the carpet fitter returned that evening so that the room was usable. I am really pleased with the result, as it is so much easier to get to everything from my chair.

The whole process from design to fitting was very professional and the quality of the product met our high expectations. The designer considered all our personal requirements and met all our storage needs. The fitter was pleasant and efficient and we were very happy with the quality of his work.

100% happy with the work carried out . From the office staff to the fitter . All very professional and polite. I would 100% recommend Eclipse .

Eclipse were very professional throughout the whole process, from design to fitting. It was a pleasure from start to finish.
I would recommend them as excellent to everyone

This is the third time I’ve used eclipse 2 bedrooms and now a new kitchen.
From the start to finish eclipse have been amazing even with the problems we have had from fixing damp and sorting plumbing out .
Me and my partner would like to thank all the team here , the fitters were amazing to .
A special thanks to Debbie , Leanne lan and Tom the surveyor .
We would definitely recommend eclipse to anyone I know.

From start to finish everybody was professional, friendly and helpful, the workmanship was extremely good, top quality. We would like to say a special thank you to Nathan our fitter and Mark our surveyor, we would definitely recommend Eclipse.

We had an initial consultation in the showroom with Phil who was very knowledgeable and helpful, he offered some great ideas and options so we then arranged for him to visit our home to measure up and go through the plan. He took his time and we never felt rushed, his ideas and experience were very helpful in us making decisions. The drawing was created and we loved the image immediately and agreed to go ahead.

The surveyor then attended a week later and did detailed measurements and went through our questions in detail and again his knowledge, patience and experience gave us further confidence.

Debbie then called to arrange dates and we were eager to get started, she worked with our schedule as we were having some of the work done ourselves so needed time but this was an issue at all

The installation date soon came and the team arrived promptly at 8.30am to unload and start

Chris the fitter was meticulous in his work with a real eye for detail, as with every project their were questions and minor adjustments and Chris' advice was invaluable. A panel was accidentally damaged when fitting the dishwasher but this was replaced by Chris without any issues or cost to us

We are left with an amazing space and love our new kitchen and i couldnt recommend Eclipse enough - I hope i never change my kitchen again but if i did, i would go back to Eclipse without question.

Just the decorating to get done now and the whole project will be complete

Fantastic service and value!

THANK YOU!

In short, we are extremely pleased with our new kitchen.
We initially liaised with Mark who really listened to what our needs were and drew up plans accordingly. There was never any pressure to sign up. He showed us the plans and then left us to decide in our own time. Nothing was too much trouble.
The fitters under the direction of Chris were brilliant. Chris is obviously a skilled and experienced fitter. He had a solution to every problem that arose and didn’t rest until the best solution had been found.
We had our kitchen fitted at a time when there were supply issues all over Europe. The original hob and ovens we chose weren’t available but Mark sourced us alternatives which were just as good. He also made sure we had the extra shelves and drawers we asked for as he knew storage was a big issue for us.
The electrician, plasterer, painter, tiler all did a good job too. Each team made sure they cleaned up after themselves and kept the mess to a minimum. The joiner let us down a couple of times but he was replaced with another one who did a great job of finishing all the little jobs left at the end.
The units themselves, all the fixtures and fittings are of good quality. The doors of the units are soft closing and we love the way the colour of the unit outside is also the colour inside.
We thought the installation of a new kitchen was going to be a highly stressful one with delays and problems but our experience was the opposite. The Eclipse team were respectful, hard-working, reliable and very efficient.
A few weeks after the kitchen was completed, we noticed a couple of things that needed rectifying. It wasn’t a problem. Ian came round and sorted them out for us.
Thanks to Debbie also who kept us informed of developments and acted upon any worries/queries we had.
We highly recommend Eclipse to anyone thinking of having a new kitchen fitted.

Mark was excellent, extremely patient whilst we consulted on the kitchen of our dreams. The attention to detail was amazing and the advice he gave was fully appreciated. Not once did he push his ideas on to us but imparted his experience to enable us to make the correct informed choice. We cannot wait to see the finished kitchen in a few weeks time.
Thank you Mark.

We are very pleased with the result of the work done on our kitchen . Mike and Pete did an excellent job .both are very conscientious workers . Thank you

We contacted Eclipse in December to ask for a quote for a new kitchen and utility room following a visit to their showroom in Bryn. We were very impressed by the quality and variety of what was on offer. We wanted a supplier who could do the job from start to finish including any remedial building work, electrics and flooring. Eclipse were able to supply a complete one stop shop.
Mark in Sales visited our home to run through our wish list and took detailed measurements. After a few more visits to the showroom to choose doors, worktops and appliances etc Mark did the CAD drawings which allowed us to see what our kitchen would look like. We amended the design a couple of times until we were happy. Although it was coming to the end of the year there was no pressure to submit an order or agree on the final design. We were a little unsure of our choice of the quartz worktop against the units we had chosen, as the sample size of worktop in the showroom was quite small.
Mark arranged for us to visit the granite factory in Preston and we were lucky to see a finished piece of our chosen worktop polished and ready to be delivered to another customer. The kitchen installation was planned for the end of March and after submitting our order Debbie in customer services rang to run through the installation dates and phases.

The measure of a good company is if and when things go wrong and how quickly they rectify the problem. We had two issues both of which were resolved quickly and efficiently. Our original choice of oven was not available due to global NEFF shortages but Leanne rang to explain and offered an alternative NEFF oven which was actually an upgrade on our original choice at no additional cost to us. The second issue was when the granite company arrived to fit the sinks and worktops. As they unpacked the utility room sink they found a large crack running through it. Eclipse quickly contacted the supplier who said the product was now discontinued despite it still being advertised in their current brochure. Eclipse contacted every supplier to try and find the exact sink to no avail. They immediately offered me a choice of a new slightly bigger replacement sink which turned out to be a far better choice than my original one. This required a new quartz worktop to be cut to accommodate the new size sink which Eclipse arranged with no extra cost to us.

Everything else ran to plan and we are absolutely delighted with our new kitchen and utility room.
Special thanks to Leanne and Mark, Gary the surveyor, Phil and his fitting team especially Mike who had endless patience with my request for additional shelves and to Debbie in Customer Services.
Their friendly staff offer a brilliant service and create a real family atmosphere. We would happily recommend Eclipse to anyone.