made a pretty big order. but mainly ordered for the serum. i received all the products except for the serum. 55 euros lost. contacted customer support a million times. went to the physical store. sent a message on WhatsApp. they do not care. no response. no one is working on the issue. no serum, no refund, no apology, nothing. i have been ordering from them for 3 years. it was a first time i´ve had an issue. but it also was my last time buying from them. customer support does not exist, so ordering online is a gamble.