“I’m very happy with the mattress — it’s supportive without being overly firm, and I wake up with much less back stiffness than before.” “The bed frame is very stif and stylish “Excellent valu... See more
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We are very happy with the bed had to experiment with the bedding started with single bedding but have now changed to king size found it more comfortable.we must say a big thank you to Jack who was g... See more
Excellent service from Dreams Tunbridge Wells (Daniel) I was given just the right level of support to enable me to make a decision. No pressure, relaxing calm environment annd a cup of tea. Employ... See more
I went into dreams not knowing the process or what I was looking for except for a bigger bed (I had a single) Immediately I was greeted and went on the machine that picks out the best mattress for yo... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 The Fountains Retail Park, TN2 3UY, Tunbridge Wells, United Kingdom
- 01892240428
Replied to 99% of negative reviews
Typically replies within 24 hours
Excellent Bed and Mattress
“I’m very happy with the mattress — it’s supportive without being overly firm, and I wake up with much less back stiffness than before.”
“The bed frame is very stif and stylish
“Excellent value: for the price this mattress delivers comparable comfort to higher‑end models I tried. Worth the purchase.”
We are very happy with the bed had to…
We are very happy with the bed had to experiment with the bedding started with single bedding but have now changed to king size found it more comfortable.we must say a big thank you to Jack who was great with the way he dealt with us so patient gave us time to go away and chat over the deal so we went back and sealed the deal thank him was a
Thank you Laura!
I went into dreams not knowing the process or what I was looking for except for a bigger bed (I had a single) Immediately I was greeted and went on the machine that picks out the best mattress for you based on how you sleep and where your weight is distributed. This picked out the best mattress straight away which I loved but was a bit too expensive. Laura did an amazing job of taking me through the whole process and showing what mattress would be the best for me and my body. I bought my second fav mattress and a lovely bed frame. It arrived very quickly and I am so so happy with it. I now have a lovely comfy double bed. So so grateful for Laura and the service provided. Thank you!
We are very comfortable with our new…
We are very comfortable with our new mattress
Wonderful staff
Wonderful staff, very helpful delivery people all round positive experience
Awesome customer service throughout
Awesome customer service throughout. Great mattress and bed that I am sleeping very well in.
Knowledgable and helpful
Staff were friendly , helpful and knowledgeable for our needs
The service I received was excellent.
The service I received was excellent.
A good nights sleep!
From the moment I entered the Tunbridge wells store I was greeted in a friendly manner and offered assistance. I said I was just looking and not sure what I wanted. I felt no pressure to make a decision or even purchase on the same day. When I needed support in making my purchase Dan was so helpful and spent time ensuring I made the right decision for my needs. The store was due to close but at no time did I feel pressured, in fact Dan took time to go through. Various options, research items for quick delivery and encouraged me to use the sleep machine. So glad I did because I am sure I would soon be unhappy with my purchase had I just gone ahead with my usual firm choice. Thanks so much, can’t wait for my new bed! X
Faultless from start to finish the…
Faultless from start to finish the manager was very helpful tried their new machine to find the right matress for me gave me a selection and with help and guidance the right one was chosen, delivery was brilliant very helpful friendly service. Not having uncomfortable nights sleeps anymore very happy.
firstclass treatment at all times
From the moment I entered the store the…
From the moment I entered the store the service from the staff (Jack)was outstanding. I was given a lot of beds to choose from.Especially as I have a back problem. Also it was a very hot day and I was given a drink The whole experience was fault less
Mattress for my 16 year son
I was after a mattress for my 16 year son, we visited the Tunbridge wells store and I asked to not overwhelm him, just give a few options to try. He was given the sleep test and then shown 2 only which made it all very easy. Due to a time, I ended up purchasing online that evening.
The mattress is super comfy, he's very pleased.
getting the best bed for us
good knowledgable approach, talked us through our needs and what would be best for us.
Thank you to Mike in the Tunbridge…
Thank you to Mike in the Tunbridge wells store. He made the process of finding my dream bed so easy. Explained everything including mattress types, toppers and all the delivery information.
10/10 service and a very happy customer. Thank you again :)
Great service, with a smile!
The sales manager was extremely welcoming and helpful. He helped us make the right choice without being pushy.
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