Dreams - Tunbridge Wells Reviews 285

TrustScore 5 out of 5

4.8

Unit 1 The Fountains Retail Park, TN2 3UY Tunbridge Wells, GB


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Rated 5 out of 5 stars
Verified

“I’m very happy with the mattress — it’s supportive without being overly firm, and I wake up with much less back stiffness than before.” “The bed frame is very stif and stylish “Excellent valu... See more

Rated 4 out of 5 stars
Verified

We are very happy with the bed had to experiment with the bedding started with single bedding but have now changed to king size found it more comfortable.we must say a big thank you to Jack who was g... See more

Rated 5 out of 5 stars
Verified

Excellent service from Dreams Tunbridge Wells (Daniel) I was given just the right level of support to enable me to make a decision. No pressure, relaxing calm environment annd a cup of tea. Employ... See more

Rated 5 out of 5 stars
Verified

I went into dreams not knowing the process or what I was looking for except for a bigger bed (I had a single) Immediately I was greeted and went on the machine that picks out the best mattress for yo... See more

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Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 1 The Fountains Retail Park, TN2 3UY, Tunbridge Wells, United Kingdom

  • 01892240428

4.8

Excellent

TrustScore 5 out of 5

285 reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Excellent Bed and Mattress

“I’m very happy with the mattress — it’s supportive without being overly firm, and I wake up with much less back stiffness than before.”

“The bed frame is very stif and stylish

“Excellent value: for the price this mattress delivers comparable comfort to higher‑end models I tried. Worth the purchase.”

October 19, 2025
Rated 4 out of 5 stars
Verified

We are very happy with the bed had to…

We are very happy with the bed had to experiment with the bedding started with single bedding but have now changed to king size found it more comfortable.we must say a big thank you to Jack who was great with the way he dealt with us so patient gave us time to go away and chat over the deal so we went back and sealed the deal thank him was a

October 18, 2025
Rated 5 out of 5 stars
Verified

Thank you Laura!

I went into dreams not knowing the process or what I was looking for except for a bigger bed (I had a single) Immediately I was greeted and went on the machine that picks out the best mattress for you based on how you sleep and where your weight is distributed. This picked out the best mattress straight away which I loved but was a bit too expensive. Laura did an amazing job of taking me through the whole process and showing what mattress would be the best for me and my body. I bought my second fav mattress and a lovely bed frame. It arrived very quickly and I am so so happy with it. I now have a lovely comfy double bed. So so grateful for Laura and the service provided. Thank you!

October 4, 2025
Rated 5 out of 5 stars

A good nights sleep!

From the moment I entered the Tunbridge wells store I was greeted in a friendly manner and offered assistance. I said I was just looking and not sure what I wanted. I felt no pressure to make a decision or even purchase on the same day. When I needed support in making my purchase Dan was so helpful and spent time ensuring I made the right decision for my needs. The store was due to close but at no time did I feel pressured, in fact Dan took time to go through. Various options, research items for quick delivery and encouraged me to use the sleep machine. So glad I did because I am sure I would soon be unhappy with my purchase had I just gone ahead with my usual firm choice. Thanks so much, can’t wait for my new bed! X

August 2, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Faultless from start to finish the…

Faultless from start to finish the manager was very helpful tried their new machine to find the right matress for me gave me a selection and with help and guidance the right one was chosen, delivery was brilliant very helpful friendly service. Not having uncomfortable nights sleeps anymore very happy.

July 6, 2025
Rated 5 out of 5 stars
Verified

From the moment I entered the store the…

From the moment I entered the store the service from the staff (Jack)was outstanding. I was given a lot of beds to choose from.Especially as I have a back problem. Also it was a very hot day and I was given a drink The whole experience was fault less

August 1, 2025
Rated 5 out of 5 stars
Verified

Mattress for my 16 year son

I was after a mattress for my 16 year son, we visited the Tunbridge wells store and I asked to not overwhelm him, just give a few options to try. He was given the sleep test and then shown 2 only which made it all very easy. Due to a time, I ended up purchasing online that evening.
The mattress is super comfy, he's very pleased.

July 31, 2025
Rated 5 out of 5 stars

Thank you to Mike in the Tunbridge…

Thank you to Mike in the Tunbridge wells store. He made the process of finding my dream bed so easy. Explained everything including mattress types, toppers and all the delivery information.
10/10 service and a very happy customer. Thank you again :)

June 18, 2025
Unprompted review

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